Addendum - tripura state co-operative bank

Tripura State Co-operative Bank Ltd.Date : 30 th June 2012The Tripura State Co-Operative Bank Ltd.Amulya Market .Tripura. Pin- 799001Request for ProposalCore Banking ProjectTender : Addendum to Version-1, Dt. 30/05/2012Release Date : 30/06/2012Response to pre-bid queries on RFP inviting System Integratorsfor CBS ImplementationSubmission Details-ParticularsLast date of submission of the Technical and CommercialbidDate of opening of the Technical BidDeadline23/07/2012 Time : 1400 hrs23/07/2012 Time : 1530 hrs1 | P ageThe terms, conditions and specifications of Bidding Document & Amendment issued till date stand modified to the extentindicated under column “Modification/Additions/Deletion”. All other terms & conditions, stipulations, specifications etc. of theBidding Document and Amendments issued earlier shall remain unaltered.

Tripura State Co-operative Bank Ltd.1. Clause 2. Objectives of the Bank – Point # 12 – Page 10 of RFP document isrevised as under:Sl.NoComponentPurchase Model of the Bank(Operational expenditure or Capitalexpenditure)1 DC Space and environment Operational Expenditure3 DC servers Capital expenditure4 DR servers Capital expenditure5 DC routers and switches Capital expenditure6 DR routers and switches Capital expenditure7 DC security Capital expenditure8 DR security Capital expenditure9 EMS and NMS Capital expenditure11 Technology help desk * This will be out of Bank premises.Capital expenditure12 Application help desk * This will be out of Bank premiseCapital Expenditure13ZNMS & Network OperationCentre14 Branch NetworkcomponentsThis will be in the SDC premises.Operational expenditureOperational expenditure15 Branch peripherals Capital expenditure16 Software licenses Capital expenditure17 Bandwidth rates For VSAT and MPLS bandwidth modes ofconnectivity, vendor to propose and scopeaccordingly, MPLS bandwidth to be availedfrom BSNL.Operational expenditure2 | P ageThe terms, conditions and specifications of Bidding Document & Amendment issued till date stand modified to the extentindicated under column “Modification/Additions/Deletion”. All other terms & conditions, stipulations, specifications etc. of theBidding Document and Amendments issued earlier shall remain unaltered.

Tripura State Co-operative Bank Ltd.2. 6.1.5.13 The proposed training schedule is Revised as under:Sl.No.Training Type No. ofTrainees1 End User Training All End usersin 57Locations=250 usersFrequency16 Batches,with 15 usersper batch + 1batch with10 resourcesand 1Trainer3 Executive10 Once 3Awareness4 Core Team & 15 Once 25technical users(Functional &Technical)5 Train the trainers 10 Once 56 Application6 Once 5Customisation ,Report Generation8 EMS Tool 6 Once 212 Email 15 Once 313 Delivery Channelslike ATM and FI10 Once 6Min. No.of DaysperBatch6RFP Page 28 refer clause 2.4.1’Pilot Implementation’Number of Pilot Branches has been revised from 8 to 7 locations. Refer revisedtable # 14 as underSr.No.Branch Name Concurrent Users perBranch1 Agartala 102 Pecharthal 33 Dharmanagar 74 Udaipur 55 Amarpur 56 Billonia 77 Ambassa 53 | P ageThe terms, conditions and specifications of Bidding Document & Amendment issued till date stand modified to the extentindicated under column “Modification/Additions/Deletion”. All other terms & conditions, stipulations, specifications etc. of theBidding Document and Amendments issued earlier shall remain unaltered.

Tripura State Co-operative Bank Ltd.3. Revised RFP ClauseRFP Clause2.3.1.5Implement an Application Help Desk and TechnologyHelp Desk (for min. of 6 Agents) for the Bank inAgartala, Head Office. The Bank has identified anadditional space of 500 sq. Ft for the Application andTechnology help desk. The Application Help desk andthe Technology Help Desk would be build andmaintained by the selected vendor with cubicle forworkstation space including all relevant infrastructurerequired for the proper functioning of the Help Desk.The vendor to factor for all furniture’s, fixtures &fittings (including air‐conditioning etc) for the same.The detailed lay‐out plan will be finalised betweenBank and the selected vendor. This help‐desk willsupport the branches for application related andhardware related issues, including issues related toNetwork and connectivity. The vendor shall alsoprovide managed services from his own TechnologyHelp Desk, vis a vis EMS, NOC, Server Management etc.The selected Vendor must also factor the price anddeliver, configure, setup and manage the items as isneeded for the Project Management Office included inthe above 500 sq ft for a minimum of 20 persons of theBank’s team. This should include Desktops, printers,UPS, the structured LAN cabling for the PMO office.Connectivity of the PMO and helpdesks to the DC andDR will be through HO connectivity.Page 96 Point 4 ‐ The NOC room should have a screenand should be connected to the management consoles.The screen display should be more than 55 inches andis to be build adjacent to the DC. The vendor isexpected to design, build, raised flooring and othercivil related work.Page 96 – Point 17 The bidder has to provide foradequate furniture in each area of the Data Centre, atthe NOC around the DC. The furniture should includechairs (executive & nonexecutive), tables, sofa set atRevised clauseImplement an ApplicationHelp Desk and TechnologyHelp Desk (for min. of 9Agents) for the Bank inAgartala. The Bank hasidentified an additionalspace of 500 sq. Ft for theApplication and Technologyhelp desk including PMO andNOC (The NOC room shouldhave a screen and should beconnected to themanagement consoles. Thescreen display should bemore than 55 inches). TheApplication Help desk andthe Technology Help Deskwould be build andmaintained by the selectedvendor with cubicle forworkstation space includingall relevant infrastructurerequired for the properfunctioning of the Help Desk.The vendor is to factor for allfurniture’s, fixtures & fittings(including air‐conditioningetc) for the same. Thedetailed lay‐out plan will befinalised between Bank andthe selected vendor. Thishelp‐desk will support thebranches for applicationrelated and hardware relatedissues, including issuesrelated to Network andconnectivity. The vendorshall also provide managedservices from his ownTechnology Help Desk, vis a4 | P ageThe terms, conditions and specifications of Bidding Document & Amendment issued till date stand modified to the extentindicated under column “Modification/Additions/Deletion”. All other terms & conditions, stipulations, specifications etc. of theBidding Document and Amendments issued earlier shall remain unaltered.

Tripura State Co-operative Bank Ltd.RFP Clausethe reception, etc.The SI is required to size for the area as per thesizing of the hardware, network and securitycomponents based on the scope of work. The SIshould also confirm if the estimated 150 sq. Ft of theDC build space needs to be changed considering thescalability of the Bank over a period of 5 years andshould propose for a change of the sameRevised clausevis EMS, NOC, ServerManagement etc.The selected Vendor mustalso factor the price anddeliver, configure, setupand manage the items asis needed for the ProjectManagement Officeincluded in the above 500sq ft for a minimum of 20persons of the Bank’steam. This should includeDesktops, printers, UPS,the structured LAN cablingfor the PMO office.Connectivity of the PMOand helpdesks to the DCand DR will be through HOconnectivity.The bidder has to providefor adequate furniture ineach area at the NOCaround the DRC. Thefurniture should includechairs (executive &nonexecutive), tables, sofaset at the reception, etcThe SI is required to size forthe area as per the sizing ofthe hardware, network andsecurity components basedon the scope of work. TheSI should also confirm if theestimated 150 sq. ft of theDC build space needs to bechanged considering thescalability of the Bank overa period of 5 years andshould propose for a changeof the sameThe Bank will enter thecontractual obligation withthe SDC directly for thespace.5 | P ageThe terms, conditions and specifications of Bidding Document & Amendment issued till date stand modified to the extentindicated under column “Modification/Additions/Deletion”. All other terms & conditions, stipulations, specifications etc. of theBidding Document and Amendments issued earlier shall remain unaltered.

Tripura State Co-operative Bank Ltd.RFP Clause5.4.1.1 Training: 4 additional training batches with 25persons per batch will be considered for the ‘coreteam training’ for understanding the solution andparameterisation requirements and two additionalbatches with 25 persons in two batches for ‘trainthe trainers training’. 10 additional batches with25 persons per batch will be considered for ‘enduser training’. Per Person per man-day cost for 50man-days for other training also has to be quoted.Revised clauseRefer revised 6.1.5.13above for the revisedtraining schedule. Theadditional requirement oftraining is also revised asunder:1. End User: 2additional batchesof 15 users each.2. Core Team: 1additional batch of15 users each.3. Train the trainers: 1additional batch of10 users each.All other conditions aresame.2.3.14.1The SI should size for adequate hardware basedon the transaction volumes for the Core BankingApplication & Database. The Centralized BankingApplication & Database should be sized forindividual Active-Passive cluster solutions at DC &Active-Passive cluster at the DRC.The SI should size foradequate hardware basedon the transactionvolumes for the CoreBanking Application &Database. The CentralizedBanking Application &Database should be sizedfor individual Active-Activecluster solutions at DC &Active-Passive cluster atthe DRC.2.3.9.10Vendor to size bandwidth of entire WAN network,that includesLink between DC and DRC• Link between MPLS cloud to DC and DRC,• Link between Branches and MPLS VPN cloud.• Link between Zonal Offices to MPLS VPN Network• Link between VSAT Hub location to DC and DRCfrom two seperate SP’s• The shared pool bandwidth (for VSAT sharedlocations).Link between DC and DRC• Link between MPLS cloudto DC and DRC from SP1and SP2,• Link between Branches andMPLS VPN cloud.• Link between Zonal Officesto MPLS VPN Network• Link between VSAT Hublocation to DC (SP1 & SP2)and DRC (SP1/Sp2)• The shared poolbandwidth (for VSAT6 | P ageThe terms, conditions and specifications of Bidding Document & Amendment issued till date stand modified to the extentindicated under column “Modification/Additions/Deletion”. All other terms & conditions, stipulations, specifications etc. of theBidding Document and Amendments issued earlier shall remain unaltered.

Tripura State Co-operative Bank Ltd.RFP Clause2.3.9.11.5 IT Infrastructure including Servers, Storage, WANinfrastructure including Network and Securitydevices, should be monitored from the managedNetwork Operating Centre of the service provider.Vendor should monitor the Servers, Storage, Networkand Security devices at DC, DRC and Branches, Headoffice including devices hosted at Data Centre andDisaster Recovery Centre from Service ProvidersNOC. The vendor should submit availability andperformance report on 5th of every month and thesame needs to be reviewed by bank and Vendorwithin next two working days.2.3.9.11.8 The Vendor is expected to size and provide racks andstructured cabling for routers and other equipmentswhich they would be supplying as a part of tender atData Hosting Centre and DRC.2.3.14.1 The SI should size for adequate hardware based onthe transaction volumes for the Core BankingApplication & Database. The Centralised BankingApplication & Database should be sized for individualActive-Passive cluster solutions at DC & Active-Passive cluster at the DRC.Revised clauseshared locations).IT Infrastructure includingServers, Storage, WANinfrastructure includingNetwork and Securitydevices, should bemonitored from themanaged Network OperatingCentre setup at the DRC bythe Vendor. Vendor shouldmonitor the Servers,Storage, Network andSecurity devices at DC, DRCand Branches, Head officeincluding devices hosted atData Centre and DisasterRecovery Centre from theNOC at the DRC. The vendorshould submit availabilityand performance report on5th of every month and thesame needs to be reviewedby bank and Vendor withinnext two working days.The Vendor is expected tosize and provide racks andstructured cabling forrouters and otherequipments which theywould be supplying as a partof tender at Data HostingCentre and DRC (No Racksare to be factored for theDRC both for Networking aswell as Servers andStorages. The racks wouldbe available in the DRC tobe setup in the SDC.The SI should size foradequate hardware basedon the transaction volumesfor the Core BankingApplication & Database. TheCentralised BankingApplication & Databaseshould be sized forindividual Active-Activecluster solutions at DC &Active-Passive cluster at theDRC.7 | P ageThe terms, conditions and specifications of Bidding Document & Amendment issued till date stand modified to the extentindicated under column “Modification/Additions/Deletion”. All other terms & conditions, stipulations, specifications etc. of theBidding Document and Amendments issued earlier shall remain unaltered.

Tripura State Co-operative Bank Ltd.RFP Clause3.1.2.7.5 To determine L1 status, Bank will compute andcompare the total cost of all items for all branches /offices involved, as quoted by the Vendors who havequalified on the technical specifications and henceshort-listed by the Bank. The Bank will calculate totalcost of ownership for a 5-year period, which willinclude cost of 100 man-days of additionalcustomization effort for CBS and proposed 3rd partysolutions for the purpose of equating all the bids;Revised clauseTo determine L1 status,Bank will compute andcompare the total cost of allitems for all branches /offices involved, as quotedby the Vendors who havequalified on the technicalspecifications and henceshort-listed by the Bank.The Bank will calculate totalcost of ownership for a 5-year period, which willinclude cost of 150 mandaysof additionalcustomization effort for CBSand proposed 3rd partysolutions for the purpose ofequating all the bids;3.2.5 Payment Term Introduction of PaymentTerm for OPEX material:All payments for the OPEXitems would be made in aquarterly manner in arrearsafter the completion of thequarter.The beginning of the quarterstarts from the monthfollowing the successfulcompletion of ATP processfor such component.4. Revised Annexures & Appendices :Annexure 03 – Vendor scoring ChartAnnexure 05 - Minimum IT Infrastructure Specifications CompatibilityMode_Revised.xlsxAnnexure 11 - minimum level 3 Data Centre Specifications_Revised.xlsxAppendix 3 Form B 02 - Technical Bid Bill of Material_Revised.xlsAppendix 3 Form B03 - Bandwidth_Revised.xlsAnnexure02-ListofCBSbranches_Revised.xlsAppendix 3 Form B 01 - Commercial Bid Details_Revised.xls8 | P ageThe terms, conditions and specifications of Bidding Document & Amendment issued till date stand modified to the extentindicated under column “Modification/Additions/Deletion”. All other terms & conditions, stipulations, specifications etc. of theBidding Document and Amendments issued earlier shall remain unaltered.

Tripura State Co-operative Bank Ltd.Annexure 04 - Minimum Specifications for Peripherals_Revised.xls5. Above Annexures and Appendices have been revised and the revised versions havebeen attached. It may be noted here that the vendors should match thefunctionalities detailed under each. specification in the above mentioned and all otheritems of RFP. The exact terminology used for such functionalities may differ fromvendor to vendor.6. Revised Eligibility Criteria Refer Clause 9 of RFP page # 9The eligibility criteria for the consortium would be as follows:Prime Vendor Strength• The prime vendor should have a minimum gross turnover of INR 100 crores perannum for the last three financial years as per the prime vendor’s audited balancesheet for the last three financial years• The prime vendor should be in business for the last 5 years• The prime vendor should have at least any one of the following accreditations i.e.SEI CMM Level 5, SAS 70, ISO 9001:2000.• The Prime vendor should have project managed at least one core banking solutionimplementation in India in last 5 years.• A company or consortium - having due authorization of manufacturer(s) and beingotherwise qualified will be eligible to bid. Specifically, the Lead bidder should belegally and technically capable of customizing the core banking software as perbank’s needsCore Banking Capability• The suggested Corebanking Solution with key modules like Retail & Corporate shouldbe live in at least ONE State / District Co-operative bank or One Public sector bank inIndia.• The suggested Core Banking Solution with key modules like Retail & Corporate,should have been successfully implemented and currently live in at least 45 branchesof a single Bank (One Centralized Server system for all the branches) in India.• The Prime vendor or the Application vendor must have implemented the suggestedcore banking system in at least one bank comprising of 45 branches of a bank inIndiaNetwork, Data Centre and Facilities Management CapabilityThe Prime Vendor should have experience as a Prime Vendor in at-least three of thefollowing areas :• Network implementation and Core Banking hardware implementation for aminimum of 45 locations of one Bank in India• Managed any one Bank’s hardware and network infrastructure for core Bankingincluding the overall network management in a Data Centre• Managing the environmental aspect of a data centre operations like BMS, Security,power, cooling, alarm system in a DC in India9 | PageThe terms, conditions and specifications of Bidding Document & Amendment issued till date stand modified to the extentindicated under column “Modification/Additions/Deletion”. All other terms & conditions, stipulations, specifications etc. of theBidding Document and Amendments issued earlier shall remain unaltered.

Tripura State Co-operative Bank Ltd.• Facility Management for the maintenance of Centralised Banking Application,branch hardware in at least 45 branches of a bank in India7. Point 1.4 of Technical Details - Core Banking Solution of Appendix 2 02 has beenrevised as under:8. Should support 250 concurrentusers at any given point in time. The clause “ .. . which will include cost of 100 man-days of additional customisation effort for CBS. . .” under item no. 3.1.2.7.5 of RFP is revised to “ . . . which will include cost of 150man-days of additional customisation effort for CBS . . .”9. Table #18 under item no 5.2.2.1 of Product Demonstration Scoring (page 73 ) of RFP is reTable # 18Functional AreaA. Core BankingGeneral Banking (IncludingGeneral Ledger, Collection &Payment services, Lockersystem)Score160Deposits & Remittances 160Loans, Advances, Kisan Credit 160Card, Micro Finance, RuralAgricultural and SME financingand related apprisalShares module 90Delivery Channel Interfaces like 25ATM etc.Financial Inclusion module50B. Other Solutions as part ofCBS as discussedAnti-Money Laundering 15ALM System 15Fixed Assets 25Total 700The Bidders should break all composite pricing line item into sub groups for adequate price10 | P ageThe terms, conditions and specifications of Bidding Document & Amendment issued till date stand modified to the extentindicated under column “Modification/Additions/Deletion”. All other terms & conditions, stipulations, specifications etc. of theBidding Document and Amendments issued earlier shall remain unaltered.

Tripura State Co-operative Bank Ltd.reference.Bidders are requested to Sign & Stamp this Addendum - 1 and submit it along with theirTechno Commercial Un priced Bid.Bidders are to refer to Queries_Response.xls file along with this document. Signing of thisdocument ensures acceptance of the modifications by the participating bidders.(STAMP & SIGNATURE OF BIDDER)11 | P ageThe terms, conditions and specifications of Bidding Document & Amendment issued till date stand modified to the extentindicated under column “Modification/Additions/Deletion”. All other terms & conditions, stipulations, specifications etc. of theBidding Document and Amendments issued earlier shall remain unaltered.