HealthyBlue 2.0/HealthyBlue Advantage Member ... - CareFirst

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Health + WellnessWhether you’re looking for health and wellnesstips, discounts on health and wellness services,or support to manage a health condition, we havethe resources to help you get on the path to goodhealth.With our Health + WellnessProgram, you can:➤ Stay healthy by identifying habitsthat could put your healthat risk.➤ Get healthy with programs thattarget specific health or lifestyleissues.➤ Deal with unexpected health issuesor medical emergencies withhelp from our case managementprogram.➤ Live with a condition with thesupport of a coordinated health careteam, by participating in our Patient-Centered Medical Home program.➤ Access online tools and servicesto help you get healthy and stayhealthy.Health and wellnessprograms and resourceshelp you and your familylive a healthy life.Staying HealthyHealth AssessmentGet an immediate picture of your health statuswith our confidential, online questionnaire.You’ll be asked about lifestyle choices includingnutrition, physical activity and tobacco use.The survey takes about 15 minutes to completeand, based on your health status, you’ll receiverecommendations for improving your health. Totake the Health Assessment, log into My Accountat www.carefirst.com, click on the tab Manage MyHealth and then click on the Health Assessment andCoaching.Getting HealthyHealth AdvisingAfter completing the Health Assessment, a HealthAdvisor may contact you to discuss your results.The Health Advisor will refer you to theappropriate resources, tools, care managementand Health Coaching programs that can guide youtoward better health.Online Health CoachingYou may participate in a variety of free, confidentialOnline Health Coaching programs to help improveyour health in the following areas:➤ Weight management➤ Stress management➤ Smoking cessation➤ Physical activity➤ Overcoming depression➤ Care for your backThese programs include access to an onlinehealth library, healthy recipes, exercise planners,enhanced goal-setting capabilities, quizzes, videosand links to relevant health information. You canalso download most of the tools to an iPod .22 HealthyBlue Member Handbook
Health + WellnessUtilization ManagementOur program ensures you’ll receive the mostappropriate care when you need it. If you have to behospitalized, or need therapy, our team will reviewyour case, help coordinate care with your providerand assist with discharge planning. If necessary,our team will also approve additional inpatienthospital days.Dealing with the UnexpectedDon’t forget to take your HealthAssessment to get an immediate pictureof your health.Telephonic Health CoachingDepending on your Health Assessment results, youmay also qualify for Telephonic Health Coachingprograms related to physical activity, healthyeating, smoking cessation, or stress management.You may interact with your coach through aprivate, secure Web-based message board or byphone.You’ll work together to develop a personalhealth action plan and your coach will monitoryour progress and provide guidance and supportas needed.Case ManagementIf you have a serious illness or injury, our CaseManagement program can help you navigate throughthe health care system and provide support alongthe way.Our Case Managers, who are registered nurses,will:➤ Work closely with you and your doctors todevelop a personalized treatment plan.➤ Coordinate necessary services.➤ Contact you regularly to see how you’re doing.➤ Answer any of your questions.➤ Suggest available community resources.Our Case Management program is voluntaryand confidential. To enroll or for more information,call (888) 264-8648.Living with a ConditionPatient-Centered Medical Home (PCMH)Our PCMH program promotes higher qualityhealth care, while striving to control health carecosts over time. PCMH was designed to provideyour PCP with a more complete view of yourhealth needs, as well as the care you receive fromother providers. This enables the PCP to bettermanage your health risks, while encouraging youto maintain better health and ultimately producebetter outcomes. To participate in PCMH, talk toyour PCP.HealthyBlue Member Handbook23
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Page 4 and 5: Important InformationEmergency Assi
Page 6 and 7: Your HealthyBlue 2.0 Member ID Card
Page 8 and 9: HealthyBlue — The BasicsAs a Heal
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HealthyBlue 2.0/HealthyBlue Advantage Member ... - CareFirst

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