NOVEMBERTrust, Inc.How <strong>to</strong> Create a Business Culture That Will Ignite Passion,Engagement, and InnovationNan S. Russell, author of The Titleless Leader“I would trust Nan Russell <strong>to</strong> drive ‘My Bus,’ with myself and all ofmy team with me, <strong>to</strong> anywhere in the world.”—Diane Hennessy, s<strong>to</strong>re manager, Macy’s Leadership award winner“Nan has a way of giving real-life, practical examples anyone canrelate <strong>to</strong>, and helps you come <strong>to</strong> your own insights by seeing anexperience through her reflections.”—Eleanor Gathany, GPHR, senior regional HR leader, AmazonThis is a difficult time <strong>to</strong> be a leader. The majority of employees are disengaged,their discretionary efforts tamed, passions for work fleeting, andideas tethered.None of this needs <strong>to</strong> s<strong>to</strong>p you. You can create a workplace where engagement,passion, and great work thrives.If you’re someone’s boss, whatever your level or role, you can use thesetrust essentials <strong>to</strong>:☛ Create your own Trust, Inc.—a thriving pocket where engagementand results flourish☛ Be a trusted leader people work with, for, and around—with passionand enthusiasm☛ Enhance your leadership future using “what-does-it-look-like?”approaches and “how-does-it-happen?” tips, exercises, and insightsDon’t let what you can’t do affect what you can. Trust, Inc. gives you realworldways <strong>to</strong> create, nurture, and sustain authentic trust in your work group.Pub Date:November 2013U.S. $15.99 (Can. $18.50)Paper5 1 ⁄4 x 8 1 ⁄4, 256 pp. (est.)EAN 978-1-60163-285-2Category: BusinessRights: WorldThe TitlelessLeaderNan S. RussellEAN 978-1-60163-208-1$15.99 (Can. $18.50)ALSO AVAILABLE:The LeaderPhrase BookPatrick AlainEAN 978-1-60163-200-5$14.99 (Can. $16.75)Nan S. Russell is the author of TheTitleless Leader and Hitting <strong>Your</strong>Stride. Her practical insights andworkplace wisdom are groundedin real-world experience, includinga career that <strong>to</strong>ok her from aminimum-wage employee <strong>to</strong> vicepresident of a multibillion-dollar company. Today,she’s a national speaker, consultant, and a bloggerfor PsychologyToday.com on the <strong>to</strong>pic of “Trust:The New Workplace Currency.” Her Winning atWorking column can be found in more than 90publications. Nan has a BA from Stanford Universityand an MA from the University of Michigan. Shelives with her husband in northwestern Montana.23
SEPTEMBER/NOVEMBERThe Essential Job Interview HandbookA Quick and Handy Resource for Every Job SeekerJean Baur“The Essential Job Interview Handbook is a realistic guide that gives every jobseekerall the <strong>to</strong>ols, skills, and answers you will need <strong>to</strong> impress any potentialemployer and rise above the competition.”—Ron Fry, best-selling author of 101 Great Answers <strong>to</strong> the Toughest Interview QuestionsThe Essential Job Interview Handbook will help job seekers prepare effectively forinterviews and become familiar with different types of interview questions and stylesof interviews. A unique feature of this book is the multiple answers it provides foreach question, rated good, better, and best. You’ll learn what makes a winning answerand understand the strategy behind it.Pub Date:September 2013U.S. $15.99 (Can. $18.50)Paper6 x 9, 256 pp. (est.)EAN 978-1-60163-282-1Category: CareerRights: WorldJean Baur, a career coach and author, has worked in the outplacement industry for thepast 19 years. She’s an expert in working with job seekers of all functions and levels, andlikes nothing better than helping those in transition overcome obstacles and find workthat’s a good fit. Her first book, Eliminated! Now What?, won national media attention.She currently lives in New England where she continues her work with Lee HechtHarrison, a talent-solutions company, and teaches her own highly successful workshop:Boomers Back <strong>to</strong> Work! As an independent consultant, Jean has prepared thousands ofjob seekers for this critical part of getting hired.Superstar Cus<strong>to</strong>mer ServiceA 31-Day Plan <strong>to</strong> Improve Client Relations, Lock in New Cus<strong>to</strong>mers, andKeep the Best Ones Coming Back for MoreRick Conlow and Doug WatsabaughAre you having a <strong>to</strong>ugh time finding new cus<strong>to</strong>mers for your product or service?Superstar Cus<strong>to</strong>mer Service follows Superstar Leadership and Superstar Sales, threetitles aimed straight at achieving the highest levels of performance in these threeessential areas.Cus<strong>to</strong>mer service may be one of the most demanding and difficult jobs you’ll everhave...but it has the potential <strong>to</strong> make you a Superstar! Superstar Cus<strong>to</strong>mer Servicewill help you distinguish yourself as someone who can get things done.Pub Date:November 2013U.S. $16.99 (Can. $19.50)Paper6 x 9, 224 pp. (est.)EAN 978-1-60163-276-0Category: BusinessRights: WorldRick Conlow is the CEO and cofounder of WCW Partners, a global management consultingand training firm. Rick has helped numerous companies such as Target, Costco,Andersen Windows, and Canadian Linen reduce complaints, improve profits, andincrease sales. He has been a general manager, vice president, training direc<strong>to</strong>r, programdirec<strong>to</strong>r, national sales trainer, and consultant.Doug Watsabaugh is the COO and cofounder of WCW Partners. His knowledge ofexperiential learning and skill at designing change processes and learning events haveenabled him <strong>to</strong> significantly improve the lives of thousands of individuals and hundredsof organizations in various industries, including Coca Cola, Accenture, Hasbro, 3M, andGeneral Mills. Doug is the author of seven books.24