1.0 Chapter 1: Introduction This chapter describes the ... - DSpace

implication of KM as a new model to support business process. This is due to thedifficulty in establishing a common understanding of what KM is. Besides, theknowledge is everywhere and it has not been captured, collaborated and managedsystematically especially in the HLI. Similarly, resources in HLI may not be able tosustain for long period too. As a result, these resources need to be transformed intoknowledge, so that it is hard to be replicated. However, the problems are:a. “Why knowledge need to be managed?”b. “How knowledge is currently managed?”c. “How knowledge can be transformed?”d. “Where knowledge can be stored?”e. “How to retain the knowledge?”1.3. Research ObjectivesThe objectives of this research are as follow:a. To study and analyze how KM is implemented with the aid of existing KMframework and KM System (KMS) in HLI, in order to understand the currentstatus of KM in Malaysia HLI.b. To construct a framework based on the current status or condition of KM inHLI, as well as tacit and explicit knowledge that can be captured from HLI. Inthis case, several existing KM frameworks are analyzed so that the elements andcomponents of these frameworks can be re-used and integrated to form theproposed KM framework. The main reason of constructing a proposed KMframework is because, there are limited KM frameworks which are found inMalaysia HLI and the proposed KM framework would be a guideline for theacademia and adopted in their daily routine.4