TRACK & WHEELFROM THE PREVIOUS PAGEWhen the dairy company put some oftheir Scania’s up for sale, Fallgate Farmsused the opportunity to get their handson a quality second hand truck and takecontrol of their potato transportationrequirements.Although Fallgate Farms started outwith second-hand Scanias, they havesince upgraded to the new R-series andhave a fleet of four trucks - all Scanias.Murray purchased his first Scania, aP113, from <strong>CablePrice</strong>’s Brian Leary in1994 and having recently added a newScania P340 6x4, now has five trucksin his fleet. Both Murray and Jamescommented that the reliability of Scaniahasn’t changed over the years; it’s just thetechnology and the features in the cab,including the creature comforts that havecontinued to get better. This leads intothe strong driver acceptance both say theyalso have as a result of running with thepremium Swedish truck. “They have agood serviceable cab and the drivers findthem really comfortable,” says Murray,but Margaret goes a little further saying,“they have all the comfort you need inthem. They’re probably better than mostcars.” James suggests his driver wouldalmost spend more time in the truck thanhe does at home, so says this had animpact on why Fallgate Farms purchasedtheir first new truck, an 8x4 Scania R470from <strong>CablePrice</strong>. “The drivers lovethem.”The Turley’s and the Bowan’s bothsay that strong relationships are thefoundation of how they do business andwho they do business with.Margaret sums it up simplistically stating“we’re relationship people,” whileMurray elaborates”, saying he feels it’seasier to build relationship with onebuyer for each of his products, and saysthat he applies the same approach tohis purchasing decisions too, includingtrucks. “Our marketing philosophy is totry to pick the right company and stickwith them, working through the ups anddowns, says Murray.“First you have to work out if it’s theproduct you like, then once you like theproduct it’s whether the people can dothe job right” says Murray, “It’s a balancebetween the product and the relationship,”and its for this reason he says he has stuckwith the Swedish manufactured truckand <strong>CablePrice</strong>. “It was the good runwe had out of the first ones that the nextones just kept coming, I suppose” saysMurray, before singling out <strong>CablePrice</strong>’sChristchurch based Workshop Foreman,Peter Docherty (commonly known as‘Doc’) for complements, “We’ve alwayshad a good relationship with Doc and heunderstands we can’t have them off theroad for long. He’s always willing towork in when making an appointment toservice the trucks.”James agrees that the team at <strong>CablePrice</strong> inChristchurch run a tight ship, but choosesto points out the branches Truck ServiceManager, Stu Thornley, saying he makeslife easy for Fallgate Farms and is clearin his communications, "They keep youinformed about what is going on and theywon’t just go and do it, leaving you with abill that makes you say holey s _ _ _!”Between Turley and Fallgate Farms,the similarities of the two stories arestriking. Each also appreciates the power,performance, comfort and reliability theirScania fleet provides them, but seeminglymore importantly, they value the qualityof the relationship they have developedwith both manufacturer and dealer – andthe autonomy that having in their ownfleet provides them in running theirbusiness.44
TRACK & WHEELCPL takes out Asia Pacific HitachiTop Technician CompetitionSelected to represent <strong>CablePrice</strong> and New Zealand in theHitachi Regional Top Technician competition, Roger Urquhartof the company’s Christchurch branch travelled to Singaporein April 09 to compete against seven other regions nationalchampions from within the Asia-Pacific catchments.The competition consisted of both theoretical and practicalevaluations. The theory examination required 80 multi-choicetechnical questions to be answered in 75 minutes – without theaid of manuals or other resources. In the practical component ofthe competition each contestant again had 75 minutes, but thistime had to diagnose and solve three faults in a specially preparedHitachi ZX200-3 20-ton excavator, with one fault being hydraulicand the other two electrical.As temperatures reached in excess of 35 o C and with stiflinghumidity, the pressure of the competition on the competitorswas palpable. With an outstanding achievement that sawhim take out the practical component and place second in thetheory examination, Roger won the overall Hitachi Asia-Pacificcompetition and the right to challenge for the global title in Japanlater in the year.At the Hitachi global finals in Tokyo in June 09 Roger competedagainst some of Hitachi’s best technicians in the world. Thestructure of the test was this time broken into theoretical,practical, and report based challenges, included a strong focuson health and safety protocols. With all the hype and pressure ofa world final, Roger was consistently under the close inspectionof judges, support staff, photographers (including a live camerafeed), and had to formally address gatherings on numerousoccasions. For a South Island based diesel technician, this is notalways the easiest of tasks, yet he completed the competition withdistinction and displayed a level of integrity and sportsmanshipthat represented <strong>CablePrice</strong> aptly.While the Chinese representative won the inaugural GlobalHitachi Top Technician Competition, no further rankings wereannounced at the awards ceremony. Although his formalplacing remains unknown, a Hitachi spokesman commented thecompetition was extremely closely contested and it was pleasingto see the advance skill levels displayed by all competitors.Roger’s achievement to reach the global final was a credit to theeffort he put into preparing for the events, and the company’straining and development programmes that have developed thework-ethos of many of our senior technical staff such as Roger,nationwide.Roger was supported in preparing for the regional and globalcompetitions by the company’s Training Manager RossWallace and Internal Trainer Darren O’Connor, who combined,deliver and co-ordinate all equipment technical training for thecompany’s equipment technicians.45