Woodpro 2009 Premier Series Catalog Cover

Product Warranty PolicyPolicy OverviewWhen you call us with a product warranty problem our goal isto present you with the best possible solution by determiningthe nature of the problem as best as we can. We will oftenorder a replacement part to correct the problem and satisfythe warranty. A replacement part can be quickly produced andshipped by a small package carrier. In a few cases, the natureof the defect or damage cannot be corrected with a new part(s) and we will have to replace the entire cabinet.Date of ClaimThe Product Warranty Summary lists the time frame in whichyou have to report the claim depending on the reason for thewarranty. You will find the build date for the product on theproduct label affixed to each product. The date is an 8-digitcode of format YYYYMMDD followed by an internal sequencecode. Example 2006106-2 represents a product build onOctober 6, 2006.Authorization Prior to ReturnA Return Goods Authorization form (RGA) must be completedbefore returning a product. (download at www.woodpro.com/html/support.com. Product returns due to defect or damagemust be returned in the original carton and be authorized bya Woodpro representative before they can be returned toWoodpro for inspection. Not all product warranty claims areeligible for product return.Woodpro Credit for ReturnsUpon Woodpro Cabinetry’s receipt of the returned item at ourplant, we will inspect and issue a full or partial credit within 7work days. Do not send a debit memo until you have receivedthe credit memo. We do not accept debit memos without ourcredit memo.Defective ProductA defective product is defined as a product that is defectiveor that is inconsistent with normal Woodpro quality standardsin materials or workmanship. All assigned Woodpro salesrepresentatives are authorized to inspect the product anddetermine eligibility for warranty and to determine themethod to satisfy the warranty. Your Woodpro CustomerService Team may also determine eligibility for warrantyand determine the method to satisfy the warranty withouta product inspection. Products that are not in the originalcarton are not eligible for return.5 YEAR LIMITED WARRANTYWoodpro Cabinetry warrants to the original purchaser for aperiod of five years from the original date of purchase thatWoodpro Cabinetry will replace or repair (as determined byWoodpro Cabinetry) any product that is determined to bedefective in materials or workmanship. This limited warrantydoes not cover misuse, improper installation, neglect,acts of God, exposure to extreme temperature or extrememoisture or the effects of normal wear and tear. Furthermorethis warranty does not include labor costs or defectsincurred during installation, storage or transportation or laborto install replacement parts. Woodpro reserves the rightto inspect your cabinetry to determine if the manufacturingdefect exists and/or to determine the method to satisfy thewarranty.The beauty of real hardwood is created by the variation ofgrain texture and color. Wood is particularly noted for itsvariety in graining. This is the nature of the hardwood speciesand unusual graining or color variations are natural andacceptable condition of quality wood finishes. As paintedfinishes age they will show cracking at door and drawerfront joints. All finishes may darken over time. All of thesecharacteristics are natural wood characteristics and arenot covered under this warranty. Further information aboutnatural wood characteristics is included with the InstallationInstructions and can be found on our website. (www.woodpro.com)Woodpro Cabinetry, Inc. reserves the right to make changesto our design and specifications or materials at any timewithout notification. The repairs or replacements that aremade for any such warranty claims will be honored in one ofthe following ways:• Replace the component with a new componentof the same style.• Replace the component with a similarcomponent in a comparable product style.If components are replaced, Woodpro Cabinetry, Inc. cannotguarantee that the finish of that component will match of thefinish of the original cabinetry.If you notice a manufacturing defect, it is important for youto promptly notify Woodpro Cabinetry.Warranty Claim Reason When Reported Warranty ActionDefective 0-5 years (warranty period) Replacement Parts (no charge) or Full CreditVisible Damage to Carton At Delivery and Carrier is Contract Carrier Replacement Parts (no charge) or Full CreditAfter Delivery and Carrier is LTL CarrierRefuse Shipment and File Freight Claim withCarrierConcealed Damage 60 days from build date in original undamaged carton Replacement Parts (no charge) or Full CreditRestock ReturnsProduct Warranty SummaryAfter 60 days from build date in original undamaged carton0-3 months current model in carton. Products with personalizedoptions are not returnable and other exclusions regarding itemsthat cannot be returned for restock are listed on opposite page.Not eligible for return0% - 50% credit depending on item conditionItem must be in original condition to receive50% credit.58Personalized Cabinetry for Your Bath!