Woodpro 2009 Premier Series Catalog Cover

More documents

Recommendations

Info

Product Warranty PolicyPolicy OverviewWhen you call us with a product warranty problem our goal isto present you with the best possible solution by determiningthe nature of the problem as best as we can. We will oftenorder a replacement part to correct the problem and satisfythe warranty. A replacement part can be quickly produced andshipped by a small package carrier. In a few cases, the natureof the defect or damage cannot be corrected with a new part(s) and we will have to replace the entire cabinet.Date of ClaimThe Product Warranty Summary lists the time frame in whichyou have to report the claim depending on the reason for thewarranty. You will find the build date for the product on theproduct label affixed to each product. The date is an 8-digitcode of format YYYYMMDD followed by an internal sequencecode. Example 2006106-2 represents a product build onOctober 6, 2006.Authorization Prior to ReturnA Return Goods Authorization form (RGA) must be completedbefore returning a product. (download at www.woodpro.com/html/support.com. Product returns due to defect or damagemust be returned in the original carton and be authorized bya Woodpro representative before they can be returned toWoodpro for inspection. Not all product warranty claims areeligible for product return.Woodpro Credit for ReturnsUpon Woodpro Cabinetry’s receipt of the returned item at ourplant, we will inspect and issue a full or partial credit within 7work days. Do not send a debit memo until you have receivedthe credit memo. We do not accept debit memos without ourcredit memo.Defective ProductA defective product is defined as a product that is defectiveor that is inconsistent with normal Woodpro quality standardsin materials or workmanship. All assigned Woodpro salesrepresentatives are authorized to inspect the product anddetermine eligibility for warranty and to determine themethod to satisfy the warranty. Your Woodpro CustomerService Team may also determine eligibility for warrantyand determine the method to satisfy the warranty withouta product inspection. Products that are not in the originalcarton are not eligible for return.5 YEAR LIMITED WARRANTYWoodpro Cabinetry warrants to the original purchaser for aperiod of five years from the original date of purchase thatWoodpro Cabinetry will replace or repair (as determined byWoodpro Cabinetry) any product that is determined to bedefective in materials or workmanship. This limited warrantydoes not cover misuse, improper installation, neglect,acts of God, exposure to extreme temperature or extrememoisture or the effects of normal wear and tear. Furthermorethis warranty does not include labor costs or defectsincurred during installation, storage or transportation or laborto install replacement parts. Woodpro reserves the rightto inspect your cabinetry to determine if the manufacturingdefect exists and/or to determine the method to satisfy thewarranty.The beauty of real hardwood is created by the variation ofgrain texture and color. Wood is particularly noted for itsvariety in graining. This is the nature of the hardwood speciesand unusual graining or color variations are natural andacceptable condition of quality wood finishes. As paintedfinishes age they will show cracking at door and drawerfront joints. All finishes may darken over time. All of thesecharacteristics are natural wood characteristics and arenot covered under this warranty. Further information aboutnatural wood characteristics is included with the InstallationInstructions and can be found on our website. (www.woodpro.com)Woodpro Cabinetry, Inc. reserves the right to make changesto our design and specifications or materials at any timewithout notification. The repairs or replacements that aremade for any such warranty claims will be honored in one ofthe following ways:• Replace the component with a new componentof the same style.• Replace the component with a similarcomponent in a comparable product style.If components are replaced, Woodpro Cabinetry, Inc. cannotguarantee that the finish of that component will match of thefinish of the original cabinetry.If you notice a manufacturing defect, it is important for youto promptly notify Woodpro Cabinetry.Warranty Claim Reason When Reported Warranty ActionDefective 0-5 years (warranty period) Replacement Parts (no charge) or Full CreditVisible Damage to Carton At Delivery and Carrier is Contract Carrier Replacement Parts (no charge) or Full CreditAfter Delivery and Carrier is LTL CarrierRefuse Shipment and File Freight Claim withCarrierConcealed Damage 60 days from build date in original undamaged carton Replacement Parts (no charge) or Full CreditRestock ReturnsProduct Warranty SummaryAfter 60 days from build date in original undamaged carton0-3 months current model in carton. Products with personalizedoptions are not returnable and other exclusions regarding itemsthat cannot be returned for restock are listed on opposite page.Not eligible for return0% - 50% credit depending on item conditionItem must be in original condition to receive50% credit.58Personalized Cabinetry for Your Bath!
Product Warranty PolicyVisible Damage to CartonDamage during Delivery – Common (LTL) CarriersProducts delivered by common carrier (LTL) that aredamaged during delivery and show visible damage tothe carton are NOT eligible for a warranty claim. TheLTL shipping carriers who deliver the product for us willbe responsible for the delivery of the product and itscondition. Any product shipped by a carrier that hasvisible damage should be checked at delivery and theshipment should be refused if damaged. You shouldnote the damage on the bill of lading to ensure the carrierassumes the responsibility for the damage. ContactWoodpro for re-ordering the product.Damage during Delivery –Contract CarrierProducts delivered by Woodpro’s contract carrier(s) thatare damaged during delivery and show visible damage tothe carton are NOT eligible for a warranty claim. Theseproducts that show visible damage to the carton willbe checked for damage by the contract carrier deliveryprofessional. If the item is acceptable after inspection,the contract carrier driver will initial the carton labelshowing that it was inspected at delivery. If the productis damaged, the driver will NOT deliver but will markthe product as a backorder on the packing slip (you willreceive credit for these items) and Woodpro will re-orderthe product. The same checks are encouraged to bemade by your receiving personnel.Damage after DeliveryProducts with Visible Damage to Carton reported AFTERdelivery are not eligible for a warranty claim. YourWoodpro Customer Service Team will assist you in reorderingthe product or replacement parts needed andassisting with the pricing of these parts or products. Mostof the replacement parts prices are found in this SalesCatalog.Concealed DamageProducts that show no visible damage to the cartonbut are found in a damaged condition are consideredconcealed damage claims. A Woodpro product that hasconcealed damage and is still in the original undamagedcarton is eligible for a warranty claim. The claim must bereported no later than 60 days from build date. All assignedWoodpro sales representatives are authorizedto inspect the product and determine eligibility forwarranty and to determine the method to satisfy thewarranty. Your Woodpro Customer Service Team mayalso determine eligibility for warranty and determinethe method to satisfy the warranty without a productinspection. Products that are not in the original cartonare not eligible for return.Restock ReturnsWoodpro standard products (does not have PersonalDesign Options - see “Returns for Restock Exclusions”in box below) that are not defective or damaged may bereturned at a 50% restocking charge plus the standardfreight charge fee as shown on page 4 under “FreightAdd-on for 1 piece orders”.We cannot issue credit for returned non-defective ornon-damaged products unless it satisfies the followingconditions. It is:A current Woodpro model• not excluded from warranty due to our warrantystatement or returns for restock exclusions (inbox below);• in the original carton and in its original condition.• and is returned within 3 months of the date theproduct was deliveredReturns for Restock ExclusionsPersonal Design Options Return Policy ExclusionDue to the custom nature of these options cabinetry withPersonal Design Options cannot be returned for restock.Options listed below are each considered “Personal DesignOptions” where Restock Exclusions apply:• Options listed in the “Personal Design Options” Sections ofeach Woodpro Catalog (this includes unfinished cabinetry)• Options listed throughout each Woodpro Catalogs whereoptions are applied to items by model number changes• Custom wood-color combinationsOther Return Policy ExclusionsItems that do not count toward the quantity discount (such asbut not only replacement parts, fillers, valances and sales aids)cannot be returned for restock.Woodpro Cabinetry, Inc. is not responsible for labor toinstall replacement parts. Concealed damaged warrantyclaims reported after 60 days are not eligible for return.Call 1-888-2WOODPRO (1-888-296-6377) FAX 1-888-962-5332 Visit us at www.woodpro.com 59
Page 1 and 2:
2009 Premier Series CatalogPersonal
Page 3 and 4:
Door Style and Wood Summary by Coll
Page 5:
Premier SeriesAshford, Gentry, Lamb
Page 8 and 9: Ashford, Gentry, Lambiere, Valencia
Page 10 and 11: Collection Designs to Fit Your Styl
Page 13 and 14: Fireside with Prestige Door-DrawerC
Page 15 and 16: Collection Designs to Fit Your Styl
Page 17 and 18: Personalized Cabinetry for Your Bat
Page 19 and 20: How to OrderPersonal Design Options
Page 21 and 22: 21” deep models arelisted. For 18
Page 31 and 32: 21” deep models are listed. For18
Page 33 and 34: 12” deep models are listed.For 10
Page 35 and 36: Premier Series Molding Overlay Esta
Page 38 and 39: Ashford, Gentry, Lambiere, Valencia
Page 40: Premier Personal Design OptionsBedf
Page 43 and 44: Hardware & Light Globes - Standard
Page 45 and 46: Replacement PartsAll Prices listed
Page 47 and 48: Linen Cabinet Features• The crown
Page 49 and 50: Vanity Tops Quartz TopsQuartz Tops
Page 51 and 52: Vanity TopsQuartz Tops - Slab Tops,
Page 53 and 54: Vanity TopsBack Splashes, Custom Wo
Page 55 and 56: Breakfront Top DimensionsVanity Top
Page 57: Handling of Late, Changed & Rush Or
Page 61 and 62: Sales Aids - Door Samples and Store
Page 63 and 64: Customer Service and SalesEddy Noll
Page 65 and 66: Wood CharacteristicsMaple NaturalMa
Page 67 and 68: ®Order FormFAX your Order Toll Fre
Page 69 and 70: Primary Wood-ColorsC H E R R YPhoto
show all

Woodpro 2009 Premier Series Catalog Cover

Create successful ePaper yourself

Delete template?

Save as template?