Summer Seminars - RAA

RAA INFLIGHT SEMINAR AGENDA12:00 PM Lunch on Own1:30 PM Session 3Working with Emotional IntelligenceMary Eisenstein, Melmar EnterprisesThe world of Regional Airlines is in a state of dynamic flux. The broader economicsituation in the world impacts the ability to keep airlines solvent. Mergers andacquisitions in the world of Regional Airlines are a constant issue. Employee concerns,contract issues and working conditions all contribute to this state of flux. As a leader inthe world of Regional Airlines, how you deal with these issues may determine yoursuccess. One of the major elements of being an effective manager and leader is tounderstand and use the basic principles of Emotional Intelligence.From this highly interactive two hour program, you will know: The definition of Emotional Intelligence The four cornerstones of Emotional Intelligence The ability to understand emotions and the knowledge that derives from them The ability to manage emotions to promote emotional and intellectual growth The ability to accurately perceive, appraise and express emotion3:30 PM Networking Break with exhibitors4:00 PM Session 4Integrated Learning CycleIvan Noel, Inflight InstituteNew technology that enables learners to complete pre-qualification training and attendground school online with live interactive feedback captured to verify the information isunderstood and retained.4:30 PM Seminar Adjourns5:00-6:30 PM Team Building and Social Ice-Breaker sponsored by Inflight InstituteDinner on OwnTuesday, August 78:00 AM CoffeePresentations will be emailed to registered attendees the evening before.8:20 AM Summer Seminars 2013Diana Lundie, RAARegional Airline Association Page 6