Summer Seminars - RAA

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RAA INFLIGHT SEMINAR AGENDA12:00 PM Lunch on Own1:30 PM Session 3Working with Emotional IntelligenceMary Eisenstein, Melmar EnterprisesThe world of Regional Airlines is in a state of dynamic flux. The broader economicsituation in the world impacts the ability to keep airlines solvent. Mergers andacquisitions in the world of Regional Airlines are a constant issue. Employee concerns,contract issues and working conditions all contribute to this state of flux. As a leader inthe world of Regional Airlines, how you deal with these issues may determine yoursuccess. One of the major elements of being an effective manager and leader is tounderstand and use the basic principles of Emotional Intelligence.From this highly interactive two hour program, you will know: The definition of Emotional Intelligence The four cornerstones of Emotional Intelligence The ability to understand emotions and the knowledge that derives from them The ability to manage emotions to promote emotional and intellectual growth The ability to accurately perceive, appraise and express emotion3:30 PM Networking Break with exhibitors4:00 PM Session 4Integrated Learning CycleIvan Noel, Inflight InstituteNew technology that enables learners to complete pre-qualification training and attendground school online with live interactive feedback captured to verify the information isunderstood and retained.4:30 PM Seminar Adjourns5:00-6:30 PM Team Building and Social Ice-Breaker sponsored by Inflight InstituteDinner on OwnTuesday, August 78:00 AM CoffeePresentations will be emailed to registered attendees the evening before.8:20 AM Summer Seminars 2013Diana Lundie, RAARegional Airline Association Page 6
RAA INFLIGHT SEMINAR AGENDA8:30 AM Session 5How ASAP Reports Validate or Refine Policies and Procedures; ImprovingOperational Safety. Lessons Learned, Data Collected and Union ChallengesTodd Tilbury, Mesaba AirlinesFlight Attendant Fatigue Risk Management Program including Attendance Policiesand Event Data Collection, Evaluation and Risk Mitigation and PreventionChris Merrill, SkyWest AirlinesAttendees will hear about SkyWest Airline’s Flight Attendant fatigue reporting processand data collection system which involves event reviews and coding. As important,SkyWest presenters will discuss how they are proactively mitigating future events by datacollection, tracking and trending.10:00 AM Networking Break with exhibitors10:30 AM Session 6Ask the AttorneysWith attorneys Michelle Abidoye and Tom French, Ford & Harrison andfacilitated by Amy Chiappe, Republic Airways and Sonya Wolford, SkyWestAirlinesThe ADA Amendments Act continues to create challenges for airline Inflight supervisorsat a time when the EEOC is increasing its compliance efforts, and as the number ofcharges and lawsuits alleging disability discrimination have skyrocketed. This sessionwill provide an open forum for seminar attendees to have the opportunity to share theirexperiences and to ask for legal advice on how to manage those and similaraccommodation requests.12:00 PM Seminar ConcludesRAA gratefully acknowledges the support of our exhibitors and speakers, and the contributions of AmyChiappe, Sarah Wimberly and Sonya Wolford for their help in developing this agenda.Regional Airline Association Page 7
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Page 8 and 9: DRUG AND ALCOHOL TESTING PRELIMINAR

Summer Seminars - RAA

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