Annual Report 2006 - TAFE NSW - Northern Sydney Institute

More documents

Recommendations

Info

Our Customers – Exceeding ExpectationsNSI is committed to meeting and exceeding the expectationsof our customers.Improving Customer SatisfactionNSI is committed to meeting the needs of its customers.This commitment is highlighted by the formation in 2006of the NSI Customer Satisfaction Peak Work Group whichaims to identify appropriate tools and technologies usedto collect customer feedback and to promote strategiesfor identifying areas for improvement to increase ourcustomers’ satisfaction.Following the TAFE NSW Statewide Satisfaction Survey 2005,NSI has adopted an approach of measuring satisfaction intargeted areas. Business Lines are collecting and acting ondata and key business processes are being reviewed to seehow satisfied our customers are with our products andservices. In 2006, our new approach to collecting customerfeedback has been the use of online surveys, which aremore efficient and effective than paper-based methods.In 2006, customer feedback across NSI services identified theassessment process as an area that needed improvement.Initiatives were immediately undertaken by various NSIgroups to put in place improvements for this process byreviewing NSI’s assessment procedures, implementing anew approach to developing Learning and AssessmentStrategies and conducting projects to develop assessmentstrategies for new training packages.The Community Services and Health Business Lineconducted an online survey of NSI students in semester one2006 and semester two 2006 to review their satisfactionwith teaching and learning experiences. The areas wherestudents expressed their highest levels of satisfaction were:• the teachers are knowledgeable about the material theyteach’• ‘the course gives me the knowledge and skills for mycareer’.NSI continues to expand its use of a range of tools that usethe latest technologies to gain feedback from our customers,so products and services are continually improved to meetcustomers’ needs and expectations.NSI is committed to meeting and exceeding the expectationsof our customers.Student Achievements and AwardsIn 2006 NSI has again excelled in delivering education andtraining that inspires students to succeed.NSW Vocational Student of the Year 2006 and RunnerUp National Vocational Student of the Year 2006(Australian Vocational Student Prize)Northern Sydney Institutegraduate of the AdvancedDiploma of HospitalityManagement Craig Deardenwas named 2006 NSWVocational Student ofthe Year and runner-upVocational Student of theYear at the national 2006Australian Training Awards,in recognition of his outstanding achievement in thevocational and education training sector. Craig also receivedtwo NSI Excellence Awards (2003 and 2006), and he is aNational Worldskills Gold Medallist (2005).National WorldSkills Fellow2006 NSW Training Awardsfinalists were CommercialCookery graduate Sarah-Jane Hallett, a finalist in theStudent of the Year category;and Carpentry and Joinerystudent David Matthews,a finalist in the Apprenticeof the Year category of theAwards. David also received the Alvin Neate Award fromthe Master Builders Association, Northern NSW RegionalOffice.Australian Vocational Student Prize 2006TVET student Hardeep Singh was awarded a 2006 AustralianVocational Student Prize in recognition of her outstandingachievements as a secondary- school student undertaking aVET in Schools program in the Certificate II in InformationTechnology.TAFE NSW - Northern Sydney Institute
Our Customers – Exceeding ExpectationsNational WorldSkills Competition 2006Northern Sydney Institute has consistently achievedexcellent results in local, national and international WorldSkills competitions. In 2006 NSI students won 12 medals,including six gold medals at the National WorldSkillsCompetition held in Melbourne. Gold medals were awardedto Matthew Ryan (web design), Michael Kirkwood-Smith(software applications), Suwanna Rattananikom (cookery)and Sarah Rowsell (restaurant services). These students havebeen chosen to represent Team Australia at the prestigiousWorldskills International competition in Japan in 2007.Gold Medals were also won by Vocational Education andTraining in Schools (VETis) students Eliza Hirst (Food andBeverage) and Hardeep Singh (Information Technology).Hardeep Singh continued to build on her previous year’ssuccess in the event.TAFE NSW Award Winners 2006Excellence Awards Winners 2006TAFE NSW Gili Award 2006By completing the Advanced Diploma of HospitalityManagement and studies in the Diploma of EventsManagement, Cayley Hagarty received a TAFE NSW GiliAward for Academic Excellence in recognition of hercontribution to her community through training andeducation.Additional achievements by NSI students during 2006include:HSC ResultsNSI students continued to perform well in the 2006 NSWHSC. NSI, Hornsby College, TVET student Candice Khortopped the state in HSC Accounting with a perfect scoreof 100, and another seven fellow students achieved a BandSix for the course. Four students in Accounting, one inInformation Technology and one in Retail Operations, madethe Top Achievers in Course List and thirteen students wererecognised in the Distinguished Achievers’ List.The Northern Sydney Institute Excellence Awards 2006,sponsored by the Electroboard Solutions Pty Ltd and FujiXerox, celebrated the year’s most outstanding studentachievements across 13 categories. Diploma in Welfaregraduate Jenny Nicholson was named NSI Student ofthe Year, recognising an outstanding performance in herstudies, workplace and broader community. Other winnersincluded Joanna Trahair (NSI TAFE Vocational Education andTraining (TVET) Student of the Year), Nicholas Kenyon (NSIApprentice Student of the Year) and Belinda Smith (TraineeStudent of the Year). Excellence Award WebsiteTAFE NSW Barrington Raymund Roberts MemorialScholarshipCookery student Emma Aboud was awarded the acclaimedTAFE NSW Barrington Raymund Roberts Memorialscholarship. The statewide scholarship is awarded annuallyto promote excellence in cookery training in TAFE NSW bysupporting the winner to further their studies and career.The ICE ScholarshipTAFE NSW – NSI State Medal Awards WinnersNSI students received 26 TAFE NSW State Medal Awards in2006. These awards are presented to students who achievethe highest marks in their TAFE NSW courses statewide.Khang Huynh Le from Vietnam became the first recipientof the inaugural Tourism and Hospitality EducationInternational Centre of Excellence (THE-ICE) and NorthernSydney Institute scholarship in Tourism, Hospitality andEvent Management. Valued at more than $40,000, thescholarship is designed to promote tourism and hospitalityAnnual Report 2006
Page 1: Annual Report 2006Skilling for a Gl
Page 7 and 8: Our Customers - Exceeding Expectati
Page 9 and 10: Our Customers - Exceeding Expectati
Page 11 and 12: Our People - Developing Capabilityt
Page 13 and 14: Our Business - Growth and Diversifi
Page 15: Our Business - Growth and Diversifi
Page 20 and 21: Our Business - Growth and Diversifi
Page 22 and 23: Our Intellectual Capital — Creati
Page 24 and 25: Organisational PerformanceFinancial
Page 26 and 27: Organisational PerformanceInstitute
Page 28: Advisory Council and ExecutiveNorth

Annual Report 2006 - TAFE NSW - Northern Sydney Institute

Create successful ePaper yourself

Delete template?

Save as template?