Download Report - Independent Evaluation Group - World Bank

ANNEX K:CLIENT SURVEY FINDINGSThe figure below is based on a Client Survey conductedby the China Department in 2002. It plotsrespondents’ ratings of the relative importance ofhaving the Bank involved in various areas vs. theirratings of Bank effectiveness in these same areas.The correlation between perceived importanceand perceived effectiveness is high. The horizontaland vertical lines represent the mean ratings andpermit a rough classification of activities into fourquadrants representing perceived areas of strengths(such as the environment) where Bank involvementis both important and effective; highpriorityimprovements (regulatory framework isthe only example) where Bank involvement isseen as important, but relatively ineffective; improvements(for example, judicial system) whereBank involvement is seen as neither very importantnor effective; 1 and exceeding expectations(economic growth) where Bank assistance is seenas less important, but relatively effective.Respondents Rate Importance versus Effectiveness of Bank Involvement in Various AreasMean effectiveness4.144.043.953.853.753.663.563.463.373.273.173.07Exceeding ExpectationsStrengthsInfrastructureEnvironmentCorruptionInterior ProvincesAgriculture Natural ResourcesMgmt.PovertyEconomic GrowthTransparency in GovernanceCoordinatedHealth EducationGender Strategy Public Sector Regulatory FrameworkDisparitiesInformation TechnologyFinancial SystemSocial ProtectionPrivate Sector2.98 Judicial System2.88ImprovementsHigh-Priority Improvements3.57 3.63 3.69 3.75 3.81 3.87 3.93 3.99 4.05 4.11 4.17 4.23 4.29 4.35 4.41 4.47 4.53Mean importance97