KOLKATA _NIT - WBSEDCL

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GTC.6.3. All prices shall be given item wise in Indian Rupee, although evaluation willbe made on total price of all items.GTC.6.4. The constant factors of the Quoted Price should be Wage which should not be lessthan the Minimum Wage (as per notification of the Labour Department, Govt. of West Bengaltime to time), Provident Fund @ 13.61% of M.W., ESI/ Medi Claim @ 4.75% of M.W., andBonus @ 8.33% of M.W., Minimum wage cannot be divided in to any component(s).GTC.6.5 Minimum wage of CFO, GL and PM shall be at per with the minimum wagepublished by the Labour Department, Govt. of West Bengal, as issued time to time andcategorized as follows:1. CFO – Wage of Skilled employee2. GL – Wage of Highly Skilled employee3. PM- Wage of Highly Skilled employee plus 10% of wage as Special Allowance(However for the purpose of calculation/deduction of PF and Bonus this SpecialAllowance shall not be taken into account)GTC.6.6. The Service Tax would be paid on actual. In case any Vendor gets LOA for morethan one Zonal Call Centre, Service Tax should be submitted separately for each ZCC.GTC.6.7. The bidder has to furnish the ‘Analysis’ of their quoted rate which will reflect thecomponents, like, minimum wages, bonus, PF and others(if any).GTC.8. Extension of Scope of WorkIn case WBSEDCL desires to extend the Scope of Work in terms of manpower requirement invarious category of service mentioned in the order to be placed on successful bidder, thecontractor, during the contract period will receive the requisition and will be liable to arrangedeployment of suitable manpower from the starting of the next month. However, the contractorwill be given at least 7 (seven) working days for the new deployment.GTC.8. Replacement of deployed manpower:GTC.8.1. In case, any deployed employee(s) of the contractor engaged in execution of orderremains absent or leaves his/her job or WBSEDCL wants the contractor to replace anyemployee because of non-satisfactory performance, the contractor will have to arrange uninterruptedservice using at least his existing deployed manpower of equivalent credential.GTC.8.2. Any replacement must be made within three (3) days from the date, WBSEDCLformally intimates the contractor to do the same.Failure to comply with this condition will attract Liquidated Damage as per the relevant clauseunder this document.GTC.9. Performance Evaluation:GTC.9.1. The performance of the successful bidder will be measured on quarterly basis interms of his quality of service provided. Effective utilization of man-hour in the quarter, no. ofcomplaints against supplied manpower, no. of calls abandoned, no. of calls blocked,attendance etc. will be the parameters for judging the quality of service.GTC.9.2. The release of Performance Security and renewal of contract will be dependent oncertification of satisfactory performance by concerned supervising officers.GTC.10. Performance Bank Guarantee:GTC.10.1. The successful bidder, as ‘Contract Performance Security’, has to furnish aPerformance Bond in the form of Bank Guarantee on non-judicial stamp paper of Rs 100/- byCCEE DD/ //ZZCC CC
any Schedule Bank in India as per proforma enclosed (Annexure: AN.3), to guarantee faithfulperformance by them in accordance with the terms and conditions that would be stipulated inthe order. Initially the amount of Contract Performance Security shall be as follows:Name of Zonal Call CentreKOLKATABERHAMPURSILIGURIMIDNAPURBURDWANAmount of Contract Performance Security’`16,00,000/-(Rupees sixteen lakhs)`9,00,000/ (Rupees nine lakhs)`6,40,000/ (Rupees six lakhs forty thousand)`8,00,000/ (Rupees eight lakhs)`8,40,000/ (Rupees eight lakhs forty thousand)However, the amount of Contract Performance Security will further be revised after expiry ofone year of satisfactory execution of LOA and the amount shall be twenty percent (20%) ofaverage monthly bill per Zonal Call Centre. Vendor (s) has/have to replenish the additionalamount over and above the initial amount by submitting another Bank Guarantee, as per subclause GTC.10.4 & GTC.10.5 hereunder. The Concerned Sr. Manager (F&A) of the respectiveZone shall issue letter accordingly in due course.GTC.10.2. Contract Performance Security in no other form will be accepted.GTC.10.3. Contract Performance Security will not carry any interest.GTC.10.4. The Performance Bond is to be submitted within fifteen (15) days from the date ofissue of the order and shall remain valid up to ninety (90) days after end of the contract period.GTC.10.5. In case the contract is renewed, the successful bidder has to extend the validity ofthe Performance Bond for a further period of ninety (90) days beyond the renewed contractPeriod.GTC.10.6. The proceeds of the Performance Security shall be payable to WBSEDCL ascompensation for any loss resulting from the failure on the successful bidder’s part to fulfill itsobligations under the order or if ‘Liquidated Damage’ is levied on the successful bidder.GTC.11: Settlement of Dispute & Arbitration:GTC.11.1 Any dispute arising out of or in connection with the contract shall, to the extentpossible, be settled amicably between the parties.CCEE DD/ //ZZCC CCGTC.11.2 All disputes or differences in respect of which the decision, if any, has not becomefinal shall be settled by arbitration in accordance with the provisions of the Arbitration andConciliation Act – 1996 or any statutory modification thereof. The venue of Arbitration shall beKolkata only.GTC.12. Legal Jurisdiction:GTC.12.1. During execution of this job, if any dispute arises thereby, the necessary legal affairsand / or court case shall be exclusively within the jurisdiction of Calcutta High Court only.GTC.13. Force Majeure:GTC.13.1. The successful bidder shall have no liability if prevented from carrying outobligations under this order by reasons of war, invasion, foreign hostilities, war declared, riot,civil commotion, mutiny, fire, Govt. orders and/or restrictions or any other cause beyond thereasonable control of the successful bidder. However, such force-majeure circumstances are tobe intimated immediately and to be established subsequently with appropriatedocuments/proofs to the entire satisfaction of WBSEDCL.
Page 1 and 2: CCEE DD/ //ZZCC CC
Page 3 and 4: BURDWAN`86,000/ (Rupees eighty-six
Page 5 and 6: CCEE DD/ //ZZCC CCregister maintain
Page 7 and 8: SW.1.2.2.7 Regular monitoring with
Page 9: Category Working Unit Duty HoursCal
Page 13 and 14: GTC.16. Contract Period:GTC.16.1. T
Page 15 and 16: Technical Specification (TS)TS.1 :
Page 17 and 18: Annexure [ AN ]WEST BENGAL STATE EL

KOLKATA _NIT - WBSEDCL

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