KOLKATA _NIT - WBSEDCL

CCEE DD/ //ZZCC CCregister maintained by the successful bidder in this regard, shall be subject to scrutiny ofWBSEDCL, if WBSEDCL desires so.IB 19.3 The service provider has to pay minimum wage in commensuration with notification of LabourDept., Govt. of West Bengal, as modified time to time. In no case, the said wage can bedivided into other component(s). PF @13.61%, ESI @ 4.75% and bonus @ 8.33% should beon the minimum wage as above or as notified by the Labour Dept., Govt. of West Bengal.IB 19.4IB 19.5IB 19.6IB 19.7IB.19.8IB.19.9All deployed personnel would be eligible for one weekly off day and four holidays i.e., 26 thJanuary, 1 st May, 15 th August & 2 nd October. Since the operation of the ZCCs are 24x7modes, service providers have to ensure additional manpower in 1:6 ratio for smooth runningin consultation with the respective controlling officer. Similarly same ratio may also befollowed at field units like Customer Care Centers, as mentioned above. The minimum ratesof wages include the wage for weekly off day. However employees are entitled forwage for four holidays.ESI/Mediclaim Policy – Since service provider(s) have to deploy existing manpower,immediate process for change of employer (if any new service provider got LOA) has to betaken with respective ESI authority within one month after receipt of the LOA with intimationto the concerned controlling officer. Similarly, mediclaim policy should be purchased forthwithin non-ESI area.The successful bidders have to submit a list of deployed manpower of the respective ZonalCall Centre indicating Name, Father/Husband Name, Date Of Birth, Communication Address,Qualification(s), Wage particulars including statutory deductions to the Nodal Officer withinone month from the date of receipt of LOA / date of actual engagementThe vendor while submitting the bill must enclose Form No. 12A as per Employees’Provident Fund Scheme, 1952 positively in token of proof towards payment of ProvidentFund Contribution to the Provident Fund Authority in Provident Fund Code Number, asmentioned in the LOA. The Nodal Officer should ensure that Contractors should submit Form6A i.e. consolidated Annual Contribution Statement as per Employees’ Provident FundScheme, 1952, within May/June of each year. All Contractors must submit a statementtowards deposit of E.P.F. and Pension Fund as per Circular dated 26.03.2008 of the Director(HR) (will be available with the respective Nodal OfficeThe Nodal Officer must ensure that employees as engaged by the vendor are registeredas per E.S.I. Act. The vendor is liable to enclose necessary Challan towards payment ofE.S.I. Contribution to the respective E.S.I. Authority where ESI Scheme is applicable.Otherwise the vendors to have procured MEDICLAIM Insurance Policy from a NationalizedInsurance Company in respect of each of the employees where ESI Schemes are notapplicable.Payment of wage should be made along with duly authenticated Wage Slip indicatingMinimum wage, PF deductions, ESI (both employer & employees contribution)IB.19.10 Issuance of Appointment order to each employee is mandatory. A copy of each such AppointLetter may be sent to the Nodal Officer of the Concerned Zone.IB.20. Settlement of Disputes and Arbitration:IB.20.1 In case of any dispute arising out of the contract, the same shall normally be settled throughmeeting between WBSEDCL and the contracting agency at the appropriate level.IB.20.2 Any dispute arising out of or in connection with the contract shall, to the extent possible, besettled amicably between the parties.IB.20.3 All disputes or differences in respect of which the decision if any has not become final shall besettled by arbitration in accordance with the provisions of the Arbitration and Conciliation Act –1996 or any statutory modification thereof. The venue of Arbitration shall be Kolkata only.IB.21. Acceptance of Order: The successful bidder shall submit written unconditional acceptanceof order within 7 (seven) days from the date of issuance of the order.IB.22. Communication mode:IB.22.1 The bidders, for communicating with WBSEDCL, for this job may use the following modes: