KOLKATA _NIT - WBSEDCL

Technical Specification (TS)TS.1 : Requisite manpower credentials :TS.1.1. Call Center Operators:i. Basic Educational Qualification – At least 12 th standard/ Diploma (3 years’ course)holder in any field.ii. Computer literacy – Enough knowledge in handling Windows OS, Office AutomationApplication Packages & Internet Explorer. Certificate holder from Institution dulyrecognized by AICTE / WBCTE/any other Govt. Institution.iii. Minimum medical standard required for call center operation.iv. Communication Skill –Must have reading & writing skill in Bengali & English andfluency in speaking Bengali, Hindi & English.v. 10% of the operators must be fluent in speaking regional language.TS.1.2.Group Leaders:i. Basic Educational Qualification - Graduate in any stream / Diploma (3 years’ course)holder in any fieldii. Computer literacy – Enough knowledge in handling Windows OS, Office AutomationApplication Package & Internet Explorer and working knowledge in hardware &communication area. Certificate holder from Institution duly recognized by AICTE /WBCTE/ any Govt. Institution.iii. Communication Skill – Must have reading, writing & speaking skill in Bengali & Englishand must have capabilities to communicate with the operators in regional language aswell.iv. At least 1 year’s working experience in IT field, preferably in Call Center Operation alongwith working knowledge of GISTS.1.3.Process Managers:i. Basic Educational Qualification - Graduate in any stream / Diploma (3 years’ course)holder in any fieldii. Computer literacy – At least DCA with enough knowledge in RDBMS, OS (like Linux &Windows) and Networking. Certificate holder from Institution duly recognized by AICTE /WBCTE / any other Govt. Instituteiii. At least 1 year’s experience in IT field, preferably in Call Center or Data Ware houseOperationiv. At least 1 year’s working experience in GIS field, including Google mapping.CCEE DD/ //ZZCC CC