the art counseling of patient - American Pharmacists Association

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The Art of Patient Counseling 2013Sample handouts for local competition9. Presents facts and concepts in a logical order.It has been shown that people retain information longer when it is presented from simple to complex. In addition, the mostimportant point should be communicated to the patient first, then repeated again at the end of the counseling session.10. Provides accurate information.11. Uses language that the patient is likely to understand.Health care professionals should avoid technical jargon when counseling patients. For example, "high blood pressure" is generallymore understandable than "hypertension." Technical language is only appropriate when the health care professionalfeels that the patient understands it.12. Displays effective nonverbal behaviors.Generally speaking, the most effective interviewers are ones who talk less than the patient and spend more time listening.Listeners convey their understanding and concern through nonverbal gestures (facial expressions, eye contact, nodding) andthrough short verbal prompts ("I see", "Uh huh", "Really?" etc.)13. Identifies and appropriately assesses any real and/or anticipated concerns or problems of importance to thepatient.Patients are often reluctant to vocalize concerns unless they are asked. It is important to deal with this issue early in theconversation otherwise patients may not be listening to the information as attentively. The health care professional shouldmake every effort to understand the concerns of the patient and give those concerns the attention they deserve.14. Respond with understanding/empathic responses.This skill is absolutely essential to an effective counseling session. If the patient sees the health care professional as competent,trustworthy, and someone who cares about what happens to them, it increases their compliance. Health care professionalsneed to hear what patients have to say without judgment or attempting to minimize their concerns.15. Maintains control and direction of the counseling session.While the emotional needs of the patient relative to drug therapy should be addressed, the counseling session needs to moveforward. Patients may dwell on certain areas even after reassurance and explanation. The health care professional needs toassertively address the concern and move on to be sure all important issues are covered.28
The Art of Patient Counseling 2013Sample handouts for local competitionThe APhA Academy ofStudent Pharmacistsannounces the2013 PatientCounseling CompetitionSign-Up Dates: _________________________________________Location of Sign-Up Sheets:_____________________________Competition Dates:_____________________________________The winner will participate in the29 th Annual National Patient Counseling CompetitionMarch 1– 4, 2013APhA Annual Meeting & ExpositionLos Angeles, CA29
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