PART A AGENDA ITEM 11 - The Princess Alexandra Hospital | NHS ...

Staff Survey 2010Trust AnalysisIntroductionThis document sets out the key findings from the trust wide survey of staff members. Looking atcomparisons against the previous year and the national average, it also draws on the main pointswhich highlight the Trusts biggest improvements and areas for concern.BackgroundOnce a year, all Trusts are required by the Department of Health (DOH) to survey their staff.Results are used to inform improvements in working conditions and practices.The Princess Alexandra Hospital NHS Trust commissions Picker Institute Europe to survey its staffmembers. The not-for-profit organisation currently surveys 29 acute trusts across England andprovides analysis against the average.A sample of 800 staff members are randomly selected from the internal Electronic Staff Record(ESR) system. The sample reflects the different grades, departments and specialisms across theTrust.The results are used by a variety of organisations to benchmark our performance. For example,the Care Quality Commission (CQC) monitor results of at least 12 of the questions and thesefindings are used in collaboration with other feedback from the Trust to help them understand howthe organisation is performing. They are used in the monitoring of on-going compliance andreviews. The DOH also use the results to inform commissioning, service improvementand performance measurement, and to review and inform NHS policies.In 2010 the CQC set a 60% response rate for acute trusts although the national average onlyreached 50%. The Trust achieved 62.9% - the highest response ever to date, and came 4 thnationally amongst the trusts surveyed by ‘Picker’.Response Rates Broken DownIt is worth noting that whilst the top level results are intended to give a fair reflection of the overallworkforce, the survey should also be analysed by business unit where differences in responsescan be taken into consideration.Business UnitNumber of staffsent a surveyNumber of staff tocomplete thesurveyResponsePercentageElective 219 108 50.5%Emergency 187 113 62.8%Cancer 148 101 73.7%Women’s health 82 57 75.0%Corporate 73 58 82.9%Children’s health 51 25 55.6%Estates/Hotel 40 17 42.5%The survey covers the following subjects:Work-Life BalanceTraining, Learning and DevelopmentYour Job and OrganisationError, Near Misses and IncidentsViolence, Bullying and HarassmentOccupational Health and SafetyInfection Control and HygieneHealth and Well Being1