SUSTAINABILITY REPORT - Seylan Bank

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Seylan Bank PLC Annual Report 2010 179Security Practices (HR 8)The Bank has a laid down procedure on the securitypractices to be adopted concerning human rights,which have been communicated to all the levels ofsecurity officers. Periodic checks and awarenessprogrammes are also conducted by the Controllerof Intelligence and Security of the Bank to ensurecompliance.Future PlansThe Bank has selected Dewamulla village inBulathsinhala Electorate to start home gardening,microfinancing and, community work andenvironmental protection measures.Access Points in Low-populated and DisadvantagedAreas FS13CommunityOur PolicySeylan Bank is committed to communitydevelopment and believes it to be a process ofempowering individuals and groups to improvetheir livelihood within their community as opposedto fostering dependency. The Bank seeks toprogressively shift its voluntary CSR activity into therealm of meaningful sustainability.Goals and Performance and the Organisation’sResponsibilityThe Bank considers CSR initiatives to be part andparcel of it’s core banking business and operationsand therefore strives to develop a suitable existencefor all stakeholders. Our initiatives focuses on theeconomic prosperity, growth of community andupgrading the country at large.Scope and Effectiveness of CommunityDevelopment Programmes (SO 1)MicrofinancingThe Bank’s micro finance schemes continue tocontribute towards the improvement of livelihoodsof small scale entrepreneurs, particularly wholive in areas with limited resources. During theyear under review the Bank granted over 1,117microfinance loans amounting to Rs. 74.3 Mn, fora range of activities including animal husbandry,post-harvest processing of agricultural products,construction, cultivation of fruits, exotic plants, ricemilling, purchase of farm machinery, as well as themanufacture of garments and footwear.Opening of our Kilinochchi Branch on 7th June 2010Bank opened new branches in areas that are lesspopulated as well as those that are recoveringfrom the cessation of the war in the country, suchas Mannar and Kilinochchi. Details of branches/customer service points that were opened duringthe year under review are listed below:BranchesExtensionOfficesKillinochchi SiyabalanduwaATM’sNawalapitiyaMannar Kataragama R.A. De Mel MawathaDeal Place, Col. 3KillinochchiBatticaloaNegomboKataragamaMannarDam Street
180Seylan Bank PLC Annual Report 2010Anti-corruption Policies and ProceduresRisks Related to Corruption (SO2 & SO3)The Bank regularly conducts training programmesto make its staff aware of the threats and issuesarising from fraud and corruption. Details of suchprogrammes conducted during the year are givenbelow.Type of TrainingNo. ofProgrammesNo. ofParticipantsNo. ofMan-HoursGeneral Banking Practices 70 2,626 20,090Anti-Money-Laundering 2 5 40Anti-money-laundering – Know Your Customer 3 60 120System Security 6 32 388Accounting and Auditing 22 708 4,775Total 103 3,431 25,413Public Policy and Society (SO5 and SO6)The Bank submitted its proposals to Governmentfor consideration when formulating the nationalBudget for 2011. This has been a regular annualfeature.Bank has carried out its transactions in theordinary course of the business and on an armslength basis; no contributions were made topolitical parties or politicians.Anti-competitive Behaviour (SO7)The Bank did not encounter any legal action forany anti-competitive behaviour during the year2010. The Bank always complies with the laws andregulations of the country in handling marketingcampaigns including the display of banners,conduct of road shows, branding etc.Compliance with Laws and Regulations (SO8)The Bank was not subject to any fines or sanctionsfor non-compliance with laws and regulationsduring the year under review. The Bank continuesto comply with all applicable laws and regulations,and as a monitoring tool, monthly compliancereports are tabled at Board meetings.Product ResponsibilityAt Seylan Bank, product responsibility is a sine quanon in building a sustainable business venture. Thepursuit of optimum levels of product responsibilityforms an integral component of the social parameterin our Triple Bottom Line Reporting regime.Our Policy/ResponsibilityThe Bank takes great care to ensure that everyproduct and service we offer is relevant, meets andexceeds customer expectations, is non-exploitativeand embodies the optimum levels of clarity andtransparency in their inherent features, presentationand advertisement and other such like areas thatimpact our customers and the wider stakeholdercommunity. The Bank exercises strict control toensure that there is no misrepresentation of factsin terms of its operations, products and services.Customer Health and Safety (PR1)By virtue of the specific nature of the businessof the Bank, customer health and safety cannotbe directly linked with our products and services.However, all possible actions are taken to improvecustomer services which would help to mitigateany indirect health and safety issues such as stressor frustration by providing clearly understandableand regular, on-time statements, on-line access,e-banking facilities, trained tellers, countrywideaccess points etc.
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SUSTAINABILITY REPORT - Seylan Bank

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