SUSTAINABILITY REPORT - Seylan Bank

162Seylan Bank PLC Annual Report 2010Stakeholder Current level of Engagement Their Concerns Our ConcernsEmployees andEmployee UnionsSuppliersCorrespondent BanksRegulators includingCentral Bank ofSri Lanka, Departmentof Inland Revenue,Colombo StockExchange, Securitiesand ExchangeCommission ofSri Lanka, Registrar ofCompanies, ExternalAuditorsCommunityOthers: businesspartners, principals,civic society, pressuregroups, media, industrypeers, competitors• Internal and external measurement toolsincluding employee satisfaction surveysand feedbacks• Open door policy at all managementlevels• Annual get-to-gethers• Transparent performance appraisalmethod with three-way dialogue betweenemployee, appraiser and reviewer• Intranet facilities for opencommunication and easy knowledgesharing and knowledge management• Documented HR Policies, availableonline and reiterated during recruitment/promotions• Direct access by Unions to topmanagement including the ExecutiveChairman and the Board at specifiedintervals or as requiredMeetings, phone calls, discussions,press notices, emails and letters,prior registrationRemunerationpackage, staff welfare/benefits, promotions,compliance, marketrisk, policy decisions,managerial changes,business developmentplansProcessing ordersand timely delivery,additional businessMeetings, visits, telephone calls, progress Financial Servicesreviews, reports on Internet and hard copies Regulations andas appropriateagreements, exchangerates, interest ratesRepresentation through associations,meetings, telephone calls, discussions,press releases, e-mails and letters, forms/returns, circulars and similar documents• Corporate Responsibility (CR) activities,training, one-on-one discussions,workshops, sponsorships throughbranch network.• Close interface with SustainabilityWardens at branches countrywide• Sponsorship of national eventsRegular meetings, correspondence,monthly market reports, telephone calls,e-mails, circulars, lobbying as an industryRegulation andDirectives, compliance,governance, labourissues that affectthe well-being ofemployees, public lawsCR matters, assistanceand aid, sponsorshipsand collaborationsBusiness decisions,agreements andprovisions, complianceand governance issues,competitive packagesand ratesRemuneration andrewards, health andsafety, job satisfaction,career development,succession planning,balance betweenpersonal andprofessional lifeSourcing supplierslocally as far aspossible, cost, quality,timely deliveryService, delivery, termsand conditions, costeffectivenessCompliance,relationshipsEmpowering thecommunity throughentrepreneurdevelopment, educationand career developmentprogrammesRelationships,governance, benefits,social responsibility,cost, profitability