THE TRANSFIELD SERVICES B<strong>US</strong>INESS MAGAZINE38transfieldservices.comhotjunction [Business highlights]Drawsome!The <strong>Transfield</strong> Services 2012 HSE calendarhas helped put safety under the spotlight atthe Asian Integrated School in Doha, Qatar.Keanne Amomov was runner-up in theseven to nine years age group in our annualcalendar competition with her drawingon the theme of be smart, eat smart, playsmart.Keanne’s picture was chosen from themany entries received from the childrenof <strong>Transfield</strong> Services’ employees aroundthe world. This is the first time an entryhas been chosen from <strong>Transfield</strong> MannaiFacilities Management Services (TMFMS).The goal of the competition is to promotehealth, safety and environmental themesthrough the children’s drawings. The 12winning entries are featured in a calendarwhich is distributed to every employee.When Keanne’s school heard abouther success in the competition, theyarranged a special celebration calledKeanne’s Day.TMFMS General Manager, Scott Bethel,Deputy Manager Quality, Julie Smith andFinance Assistant, Randy Deppas joinedKeanne’s uncle, parents, School PrincipalCary Yasir Aragat and School SponsorSheika Ema Qubrosi at the celebration.Scott Bethel gave the children a talk on theimportance of health and safety and thepurpose of the calendar. Keanne was awardedwith a certificate from her school and all thechildren joined in a health and safety game.Setting thestandard incustomer service<strong>Transfield</strong> Services’ commitment toexcellent customer service has beenrecognised with the achievement ofcertification to the International CustomerServices Standard (ICSS) 2011-2014. OurGarrison Support Services – SouthernVictoria (GSS-SV) has achievedrecertification against the revised standardby demonstrating an excellent servicedelivery model.We are also the first servicesbusiness in Australia toaccomplish integratedcertification to the standardacross all five sites of theGSS-SV contract.GSS-SV is a distinctive contractwithin the business because it combines allthe service requirements from the Army,Navy and Air Force bases. We deliver amixture of 20 military specific and baseservice operations service 24-hours a day,A special celebration was held at the Asian Integrated School in Doha, Qatar for Keanne Amomov –a runner-up in our annual HSE calendar competition.seven days a week in support of Defenceactivities.All <strong>Transfield</strong> Services personnelinterviewed during the certification processdemonstrated a strong commitment to theircustomers, as well as a desire to developefficiency gains for their clients.Customers were interviewed to gatherfeedback and help verify observations andthe scores given for each category. Thecustomers were extremely complimentaryof our attitude to service delivery andimprovement.Lt Col Mackay from <strong>US</strong> Marines said: “Themeals here are the best we have hadanywhere in the world – better than ourhome base in Okinawa.”Chief Petty Officer, Dave Farrugia, said: “Wehave a wonderful working relationship with<strong>Transfield</strong> Services.”<strong>Transfield</strong> Services has a 10-yearrelationship with the Customer ServicesInstitute of Australia. In many instances,our success is measured by the provision ofservices to our Client’s customers.Goode insighthelps NataliaBack in July 2011, our Managing Directorand CEO, Peter Goode, appeared on theAustralian TV channel SBS as a gueston Insight. The show was an hour longnationwide studio debate about themigration boom in Australia.Australia will need 2.4 million more skilledworkers over the next decade as many largeresources and hydrocarbons projects comeon-stream.The discussion debated whether migrationon short-term Australian 457 visas fromcountries such as the Philippines, SouthAfrica, Zimbabwe and the UK is the best wayto address the shortage, or whether demandshould be met from within Australia.The show featured a panel of experts as wellas every day workers trying to get work intheir field of studies. Peter engaged in a livestudio audience debate and met a qualifiedengineer by the name of Natalia Garcia.Natalia is an inaugural committee member
transfieldservices.comTHE TRANSFIELD SERVICES B<strong>US</strong>INESS MAGAZINE39Finding it hard to securework in her chosen field,Natalia worked as a cleaner inbuildings in Melbourne’s CBD.of the Association of Skilled Migrants inAustralia and it was her appearance on theprogram that helped her secure a role at<strong>Transfield</strong> Services.Natalia grew up in Bogota, Colombia andstudied a Bachelor of Science in IndustrialEngineering and an advanced diploma inIntegral Quality Systems (ISO 9000, ISO14000 & OHSAS 18000).In 2007, she made the decision to leaveColombia due to the difficult situation thecountry was in. Natalia started investigatingwhat countries offered a migration programwhere her skills would be useful. In 2008her research led her to the Australia SkilledMigration Program.Natalia came to Australia in August 2008and studied English as a second language,meanwhile applying for her qualificationsto be recognised by Engineers Australia.Her permanent residency application wasapproved in 2010.When Peter Goode heardNatalia’s qualifications throughthe Insight show, he knew shewould be a good candidatefor the <strong>Transfield</strong> Servicesgraduate program. Followinga successful interview, Nataliawas offered the position ofQuality Assurance andCompliance Auditorworking with theBusiness ImprovementGroup based in ourMalvern office inMelbourne.“Working in my chosenfield has been great. Ithas definitely improvedmy self-esteem andperception of what I can achieve in thiscountry. What I enjoy most about mywork is being able to contribute to thedevelopment of the business and be part ofa great team,” Natalie says.Graduates onboardOur graduates for 2012 arrived in Januaryand are posted throughout the Australiaand New Zealand business.Before taking up their new positions, thegraduates spent two days at the YMCAPOSTER CHILDStaff on our Melbourne Water contract held acompetition in December 2011 asking their youngfamily members to submit posters highlightingsafety issues at work and at home. Teammembers were also encouraged to talk to theirchildren about safety and why it is important.The competition was very successful andsix designs were selected across three agecategories. The winning entries were madeinto A1 size posters and displayed across thecontract’s operational sites.Our 2012graduates spent twodays participating inteam building andoutdoor activitiesbefore starting onthe job.Yarramundi Camp in NSW participatingin team building and outdoor activitiesdesigned to push them out of their comfortzones and forge new friendships.The group spent the rest of the week at thenew <strong>Transfield</strong> Services Learning Academyin Sydney’s Macquarie Park going throughan induction program.Our Chief Financial Officer, TiernanO’Rourke outlined the company’s newstrategy, vision, values and architecture andgraduates were also able to meet some ofour Board Members and senior managers.New Zealand Business Manager, DenisOrme led the group through a fun andmotivating learning program includingcommunication skills, time management,role plays, presentations, difficult andassertive conversations and the importanceof networking.Graduate engineer Bill Plarinos says: “I gotto meet a really diverse group of grads’from all over Australia and New Zealand.Everybody was very friendly and supportive- they even helped me conquer my fearof heights! The YMCA camp allowed usto bond and initiate friendships that grewthroughout the week.”Lots of videos and photos were takenduring the week which will be used inmultimedia/social media projects for ourwebsite and Facebook pages, so keep youreyes peeled.