22 <strong>The</strong> <strong>Mover</strong> ● <strong>December</strong> <strong>2012</strong> ● www.themover.co.ukPROFILE: MOBELTRANSPORT DANMARK● Swimming in international waters – Gunnar Moeskjaer.A BIG FISHMobeltransport Danmark is the largest moving company inDenmark, a member of the Danish Moving Federation, theonly member of OMNI in the country and one of only a handfulof FIDI Denmark members. During a recent visit to Copenhagen,Steve Jordan dropped by for a chat with the company’s head ofGroup International Business, Gunnar Moeskjaer.Drive up outside theMobeltransport Danmarkbuilding in Copenhagen andits hard not to be impressed.It’s a large, modern building in a bustlingindustrial area close to the highwaynetwork and yet within reach of the brightlights of the city. It’s the ideal spot.HistoryNiels Bach was the 3rd generation ownerof the Aarhus-based Bach Mobeltransportcompany. In 1996 he merged his companywith Salicath Express, one of Copenhagen’sold established moving companies thatwas founded in 1878, to form Bach &Salicath. In 2001 Niels bought Salicath’spart of the business and in 2002 went onto acquire Mobeltransport Danmark tocreate the largest moving company inDenmark for both domestic andinternational. <strong>The</strong> company also owns aseparate brand for domestic moving –Lyngby Flytteforretning acquired in 2007- which is very well respected in the cityand with which it liveries some of itsvehicles. Scan Transport in SouthernSpain was also purchased in 2007 and istoday an important part in the company’sEuropean Logistic set up. Today thecompany employs around 200 people inDenmark, has a turnover of around 200million Krona (£22million), and nowembraces relocation, and office movingincluding space planning and projectmanagement.Gunnar explained that the internationalmarket in Denmark was quite small withonly a few big names. <strong>The</strong> company hasmade a particular name for itself in themedical sector. Mobeltransport Danmarksuffered, just as did everyone else, in therecession. However in 2007 it signed afour-year contract with the foreign ministrywhich helped it through the difficult years.<strong>The</strong> contract was lost to Crown earlierthis year. “Our whole society has had tosave money and the government is thesame,” said Gunnar.<strong>The</strong>re then ensued a long conversationabout quality, pricing, procurement, etc.– one that has been had in everyboardroom worldwide. Although Gunnarbelieves that his company’s record forquality speaks for itself, he admits that hetoo succumbed to cutting prices tosecure the contract. “I think we are all ourown worst enemies. We knew it wouldbe tight so we dived too.” Of course thetrick is knowing just how far you can dive:cutting too far is usually worse, long term,than not cutting enough.QualityWhen it comes to quality, Gunnar’scompany ticks all the boxes on the RFPforms. It also has FIDI/FAIM, has recentlyachieved ISO 14001, and in Octoberannounced that it has signed the UnitedNation Global Compact reaffirming itslong tradition of working with corporateresponsibility. But to Gunnar, quality isnot a box-ticking exercise. “We spend alot of time building relationships,” hesaid, although he acknowledges thatrelationships in corporate moving are
www.themover.co.uk ● <strong>December</strong> <strong>2012</strong> ● <strong>The</strong> <strong>Mover</strong>23PROFILE: MOBELTRANSPORT DANMARKnot always easy to make as decisionmakers are often kept well insulated fromsuppliers. “We try to get people to visitus. We have pretty good facilities andpeople are always impressed when theycome round. When customers have beenhere they realise we are not just likeordinary moving companies; then theytend to treat us more as equals ratherthan suppliers to be pushed around.”Relocation<strong>The</strong> international business is, today,heavily influenced by relo. <strong>The</strong> companywas one of the first to embrace relocationin 1998 under the brand name of ‘Houseof Relocation’. “In the early days we hadto convince people that they needed it,”said Gunnar. “It was very hard work.”But, although the Internet appears toenable assignees to do a lot of the workthat a relo company would offer – homeand school search, for example – Gunnarfeels that the average corporate assigneedoesn’t have the necessary localknowledge nor the time, even if he ispaying for the service though an allowance.“Some of the people don’t even have timeto read the documentation we send them,”he explained. “I have even had people signdelivery documentation before the crewunloads and go off to work.” Not that theInternet isn’t a threat. Gunnar said thatalthough people might not have the timeto do the work themselves, they at leasthave some idea of how they could do itusing the Internet so it puts pressure onthe service the relo companies offer.Since 2008 the company has beenincreasingly handling global relocationmanagement services all over the world forDanish corporate accounts, a developmentthat the company is aggressively pushing,among others by investing in a newintegrated relocation and moving ITsystem with all the bells and whistles thecorporate market requires today.● Top: artwork in the mainreception donated by staff;top right and right: theLyngby Flytteforretningbrand is well respected fordomestic moving; above:this distictive clock alsodonated by staff.“We try to get people to visit us.We have pretty good facilities andpeople are always impressedwhen they come round.”Gunnar Moeskjaer<strong>The</strong> domestic services in Denmark aswell as the Fine Art Logistic Division willhowever maintain the MobeltransportDanmark name, which also will continueto be the legal entity of the company.European coverageWhen the company in 2007 purchasedScan Transport in Malaga, Spain, theidea was to use the regular flow of privatework from Denmark, through Europe toSpain to provide a regular service. This,in turn, allows the company to offer afirst-class corporate moving service toand from the commercial centres ofMadrid and Barcelona for its corporateGunnar MoeskjaerGunnar Moeskjaer started work in theshipping industry with East AsiaticCompany first in the Philippines, thenNigeria, and finally in Hong Kong when he tookover from Dan Randal when his company acquiredSanta Fe. After three years he handed over his roleclients. “We run it like a shipping line.We keep the vehicles on the road and flythe drivers out to join them. In the offseason we run a very effective groupageservice for Danish and Spanish moversthrough Europe.”CultureWhich brings me back to the reception.<strong>The</strong> artwork which greets the visitor, atiled picture, an ornamental clock andstatues, have all been presented to thecompany by the staff to commemoratespecial anniversaries: This is a companythat looks after its staff. Walk upstairs tothe main office to see the awards fromOMNI, FIDI, Graebel and others: Thiscompany is proud of its record. A littlefurther into the communal area to find awhole wall festooned with profiles oflong-serving employees – one has beenwith the company for 65 years: Thiscompany knows a thing or two aboutstaff retention.Mobeltransport Danmark/AspireMobility is, without doubt, a big fish in asmall pond. However, even a short visitmakes it clear that the company does nottake its position for granted and the movingindustry in Denmark is all the better forits presence.to Lars Lykke Iversen, before moving to Germanyand then back to run Santa Fe in Singapore from1993 to 2000. After his son was born he returnedwith his family to his native Denmark and hasbeen with Mobeltransport Danmark since. He isnow in charge of Group International Business.Name change to Aspire<strong>The</strong> company recently opened an officein Stockholm Sweden called AspireMobility AB. And in January next year allthe international services of the companywill be rebranded to become AspireMobility. “<strong>The</strong> problem is that we providea global service and our existing companyname limits us to Denmark,” explainedGunnar. “Also, the name is a bit difficultto pronounce, especially for non-Danishspeakers. <strong>The</strong> word ‘mobility’ alsodescribes what we do better.”● Gunnar beside the wallproudly displaying profilesof long-serving employees.