Diesel Engine Series 50 and 60 for Petroleum Applications
Diesel Engine Series 50 and 60 for Petroleum Applications
Diesel Engine Series 50 and 60 for Petroleum Applications
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Power &Vision. Service & Support.Because Detroit <strong>Diesel</strong> is now aDaimlerChrysler PowersystemsCompany, our customer supportnetwork has doubled <strong>and</strong> immediateservice <strong>and</strong> parts support is availableanywhere in the world.After a Detroit <strong>Diesel</strong> engine ispurchased, Detroit <strong>Diesel</strong> personnelremain in touch, either in person or bytelephone, to make sure the engine isrunning the way it was built to run.This is known as “Service After theSale,” <strong>and</strong> Detroit <strong>Diesel</strong> does this withevery engine sold. Every Detroit <strong>Diesel</strong>engine sold is backed by Detroit<strong>Diesel</strong>’s ironclad warranty.One-Stop Product SupportDetroit <strong>Diesel</strong> is dedicated to beingresponsive to our customers’ needs.Our strategy has focused on buildingstrength <strong>and</strong> growth through exp<strong>and</strong>ingour remanufacturing operations, ourassociated or co-br<strong>and</strong>ed partsoffering, a full line of maintenanceproducts, <strong>and</strong> strategic acquisitions.Detroit <strong>Diesel</strong>’s aftermarket salesare heavily supported by an online,real-time parts distribution networkthat provides computerized access tocritical engine parts in<strong>for</strong>mation 24hours a day, seven days a week.Central to Detroit <strong>Diesel</strong>’s worldwideparts strategy is our Parts DistributionCenter (PDC) in Canton, Ohio, whichis supported by additional distributioncenters in the Netherl<strong>and</strong>s, Germany,<strong>and</strong> Singapore.Customers <strong>and</strong> distributorsthroughout the world can access theCenters’ computer hot line <strong>for</strong> rapidparts delivery. The PDC hasconsistently demonstrated excellentproduct availability <strong>and</strong> superiorcustomer service at all times.TrainingDetroit <strong>Diesel</strong> is committed toproviding the best products, service,<strong>and</strong> training in the world. Detroit<strong>Diesel</strong> service technicians are expertswho have been trained on all Detroit<strong>Diesel</strong> products <strong>and</strong> have a thoroughknowledge of the latest dieseltechnology. They must pass anentrance exam <strong>and</strong> sustaining examsto maintain membership in the Detroit<strong>Diesel</strong> Corporation Guild. Trainingallows Detroit <strong>Diesel</strong> technicians tocommunicate <strong>and</strong> share theirknowledge with their coworkers <strong>and</strong>with their customers––whether thecustomer uses one or one thous<strong>and</strong>units. Training by Detroit <strong>Diesel</strong>technicians is available on-site, atlocal distributors <strong>and</strong> dealers, <strong>and</strong> atDetroit <strong>Diesel</strong>’s own state-of-the-arttraining center.Technical SupportTechnical support <strong>for</strong> a Detroit <strong>Diesel</strong>engine begins even be<strong>for</strong>e the enginegoes into service. It starts with adetailed analysis of the installation byDetroit <strong>Diesel</strong>’s Application<strong>Engine</strong>ering Department. Whennecessary, a complete torsionalanalysis of the driveline or drivencomponent is included.Electronic SupportIn<strong>for</strong>mation about Detroit <strong>Diesel</strong>product updates is available on theinternet, where service in<strong>for</strong>mationbulletins can be easily accessed(www.detroitdiesel.com orwww.mtu-friedrichshafen.com).
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