February 2010 Issue PDF - ENX Magazine

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P roduct & Industry NewsToshiba Printer Parts Optimization Program Provides Dealers withOne-Stop Shopping and Cost Savings on Printer PartsNew Program Offers Refurbished Toshiba and Managed Print ServicesPrinter PartsIRVINE, Calif., (Jan. 11, 2010) – Toshiba America BusinessSolutions (TABS) announces its Printer Parts Optimization Program,which provides dealers with one-stop shopping for printer parts at asignificant cost savings with its TABS Advance Exchange Program. Theprogram offers a full range of alternative printer parts including OEM,refurbished and aftermarket. Dealers can now order all printer parts, includingManaged Print Services parts and Toshiba-branded printer parts,directly through Toshiba’s iStore.By accessing TABS’ internal FYI portal, dealers can easily fulfillall their printer and service parts, machines, supplies and accessoriesneeds in one stop. With the Advance Exchange Program, Toshiba dealerscan better support customers by offering remanufactured serviceparts for Toshiba printers, as well as all Lexmark and HP printers, at asignificant cost savings, and with same day shipping. All remanufacturedparts are fully tested, warranted and certified to offer the same qualityand performance of a new OEM part, but at a significantly lower price,which can then be passed down to the customer. Technical support isprovided, free of charge, by a team of engineers who are available tohelp troubleshoot and triage.“We have seen a tremendous response from our dealers sincethis program’s inception in August,” said Tom Walter, director of AftermarketSales, Marketing and Operations, TABS. “More than 50 percentof our Eastern Region dealers and 33 percent of our overall dealerpopulation have enrolled in the Printer Parts Optimization Program, andthe feedback from these dealers has been extremely positive. We lookforward to helping all of our dealers take advantage of these cost-savingsand the convenience this program will provide in their day-to-dayoperations.”Once dealers place their orders through FYI, products are thenmanaged by Depot America, which refurbishes parts, fulfills the orders,and ships the products. To participate in the TABS Advance ExchangeProgram, dealers must register via FYI, the dealer intranet or for moreinformation, contact TABS Aftermarket Parts Support Team at parts@tabs.toshiba.com or (800)866-4361, ext. 6919. uWest Point Products Opens Distribution Center in Calgary, ABValley Grove, WV and Gananoque, ON: West Point Products,a leading manufacturer of aftermarket imaging supplies, has announcedthe opening of its new distribution center in Calgary, AB. Primarilyopened to help the company service its growing customer base in westernCanada, the new distribution center will cut transit times to Canada’swest coast considerably.“We are excited about the opportunities this expansion willafford our western Canadian customers,” commented Aldo Spensieri,VP of Sales for Canada, “This new distribution center will allow us toimprove transit times to our dealers on the west coast who had untilnow been serviced from our Gananoque, ON location. Most locationsin Canada will now be serviced with 1-day or 2-day shipping times atground rates, which hold great benefits for our customers. Coupled withour industry-leading quality and value-add services like Axess ManagedPrint Services, we believe the flexibility this new distribution center offerswill help to set our dealers apart from their competitors.”“At West Point Products, we are always striving to find waysto better serve our customers,” added Joe Lucot, President and COO,“For many of our customers, our service levels have been the differentiatingfactor in their decision to partner with West Point Products. Thatis something that we will not take for granted, and this new distributioncenter in Calgary is proof of that.” For more info contact 800-624-6991 uDocuWare Grows Investment in Innovation One Million Euro for theFutureNewburgh NY, – January 12, 2010 –DocuWare AG has createda new department to drive the development of web-based solutionsfor Document Management. One million euro will be flowing into new webtechnologies and applications until the end of 2011.During the executive team and board of directors’ last meetingof 2009, the Document Management Specialist decided to further reinforcethe importance of web-based developments by creating a specialdepartment dedicated to this field. As part of this initiative, the companywill increase its innovation budget over the next couple of years by atotal of one million euro. According to DocuWare co-president JuergenBiffar, “Browser technology is a crucial part of the future. Users whoinstall DocuWare solutions on their own servers will profit from the furthersimplification of its administration as well as those who opt for our newSaaS applications. In order to achieve the same or an even better userexperience with traditional technology and to further expand into newapplication areas, new innovations must be in constant supply. We areproud that even in an economically challenging environment we are ableto significantly add to our investments in innovation. And thanks to yearsof uninterrupted success, we are able to fund it ourselves.”Located in Newburgh, New York and is responsible for all activitiesin The Americas. Additional subsidiaries are located in the UK, Spainand France. DocuWare solutions are available through its worldwideindependent reseller network of over 400 Authorized DocuWare Partnersrepresented by more than 1000 experts who bring DocuWare close to itscustomers. For more information on DocuWare, visit our website at www.docuware.com. uDPI releases Canon 111, Canon 116, Canon 118 Black and ColorCompatibles.Direct Precise Imaging has added the compatible Canon 111,Canon 116, Canon 118 black and colors. Last months releases werethe compatible HP CP-6015 and Xerox Phaser 6280. We are currentlyworking on the compatible Lexmark E260/360/460, Lexmark T-650 andX-651, Dell 2335, Dell 2330, Dell 5330 and HP CP-6015 Drum Units andall should be released early February 2010. DPI products are manufactured,tested and packed in the USA and backed by superb technical supportand customer service. DPI offers same day shipping, no minimumorder requirements, blind drop shipping is available and we have one ofthe largest selections compatible toner cartridges. Ask about our freeshipping offer. For further information and monthly specials visit our newwebsite at www.directpreciseimaging.com or call (888) 376-7311. uSupplies Network Hires Doug Johnson as SVP of ManagedPrint ServicesSt. Louis, MO – January 6, 2010 – Supplies Network,a leader in print management, is adding horse-power to its CAR-BON SiX managed print services (MPS) program with the hiringof Doug Johnson as senior vice president (SVP). Johnson is an expertand early innovator in the MPS space after holding executive positionswith RedSage Consulting, Print Inc., and Hewlett-Packard.“Supplies Network is substantially increasing our investmentand commitment in CARBON SiX by securing top talent and expandingprogram offerings,” said Greg Welchans, president of Supplies Network.“Doug has more industry and real-world MPS experience than anyone.Working with us as a consultant for the past three years, he has beeninstrumental in developing our award-winning program to help independentdealers serve imaging fleets with a variety of equipment types andbrands.”Prior to being the founder and president of RedSage Consulting,Johnson served as SVP/COO of Print Inc., and president of itssubsidiary, PrintValue Solutions. Print Inc. was a start-up in 2001 thatpioneered MPS, growing to a $67 million company when it was sold toPitney Bowes in 2006.With Hewlett-Packard, Johnson was SVP of world-wide marketingfor HP’s Imaging and Printing Systems Group, and vice presidentand general manager for HP’s Imaging Supplies Division. During his 20years at HP, his team is credited with the development of innovative andcutting-edge strategies, widely regarded as firsts in the hardcopy suppliesindustry.For more information, visit www.suppliesnetwork.com, call 877-427-3261 or email comfort@suppliesnetwork.com. u58 enx magazine
P roduct & Industry NewsCarolina Wholesale announces new distributorship program withOKI Data AmericasCharlotte, NC, January 13, 2010 – Carolina Wholesale announcesthey have partnered with OKI Data Americas, Inc. to distributethe full line of OKI Data printer products. The new Carolina WholesaleOKI Data BTA Dealer Advantage includes distributorship of the OKI CXlineof multi-function products previously unavailable through distribution.Carolina Wholesale has distributed OKI products in the past;however, this new program will allow them to provide the entire line ofOKI mono and color laser products, their complete line of impact printersand all related supplies and accessories. “Carolina Wholesale has successfullyoffered OKI products for several years,” says Larry Huneycutt,President of Carolina Wholesale. “This new partnership will allow ourdealers a more comprehensive selection of OKI products and pricing thatwill allow them to be more competitive. This new program will continueto enhance our support to dealers coast-to-coast and provide centralizedaccess to a broad selection of OKI products,” added Mr. Huneycutt. “OKIPrinting Solutions is very excited to have the opportunity todistribute our exclusive line of CX products through Carolina Wholesale,a long term, trusted OKI Partner. Up until now, the CX line was only availableto those dealers with a direct relationship with OKI. With access tothis expanded portfolio, SMB dealers will gain significant differentiationfor added profitability in this competitive market” states Gus Piccin, Vice-President, U.S. Solution Provider & BTA Sales, OKI Printing Solutions.Carolina Wholesale, in joint participation with OKI, will sponsora series of webinars and dealer training sessions in the upcomingmonths. Dealers interested in learning more about our new Master Distributorprogram are encouraged to contact Carolina Wholesale at www.cwholesale.com or (800) 521-4600. uFaroudja Offers Bulk Toner for the Xerox Docucolor 30& 40Faroudja Toner has released color toner in bags for theXerox DocuColor 30 & 40. 10 kilogram (22 pound) bagsare sold for black, cyan, yellow and magenta, and can bepurchased individually or in multiple quantities.“Initially we didn’t focus so much on developing productsfor these Xerox color copiers, as we thought it would be too small of aniche.” explained marketing director Tim Farrell. “However, they haveturned out to be more popular than expected, so now we offer the XeroxDC 30/40 toner in bulk, which help reduce your cost by 40% compared tothe bottles.” Faroudja also offers a Xerox DC 30 & 40 OPC drum.Faroudja Toner, in San Carlos, California, additionally stockscolor toner for Okidata, Xerox Phaser, Dell and supplies a wide range ofparts and recharging tools. Contact Faroudja Toner by phone at 650-593-3862, fax at 650-593-3817, or visit www.faroudjatoner.com. uStrategy Development Holds Successful BTA Parts and Supply InventoryWorkshop - Date and location announced for next workshopJanuary 12, 2010, Bryn Mawr, PA — Dealers are seeking strategiesto increase margins and cash flow while maintaining an acceptablehold for parts rate on service calls. Proper setup of management software(ERP), as well as training on its use, is mission critical to providing just-intimeinventory for parts and supplies.Strategy Development held the inaugural BTA Parts andSupply Workshop last month in Dallas. The workshop was attended bypurchasing and inventory operations personnel from dealerships acrossthe country.Participants left the 2.5 day workshop with the tools and processesthey need to implement inventory strategies that will enable theirdealerships to manage inventory more effectively from a purchasing andrestocking perspective.The BTA Parts and Supply Inventory Workshop is the onlyclass available to the industry that specifically address purchasing andrestocking and properly using industry management systems. Participantsof this class learn the strategies necessary to maximize inventoryinvestments while maintaining low hold for parts ratios. Reports haveshown as much as $250,000 in excess inventory at dealerships that canbe eliminated with more efficient processes. This results in substantialcash improvement for a dealership.The BTA Parts and Supply Inventory Workshop is a 2.5 dayprogram developed and instructed by the consultants from Strategy Development.Attendees learn through a combination of instruction, handson training, and class discussion how to setup and run business softwareto provide targeted inventory levels while minimizing write-offs due toobsolescence.The next BTA Parts and Supply Inventory Workshop will beheld April 6-8 in Dallas. This class pays for itself within 90 days. Toregister please go to www.bta.org or contact Jack Duncan at duncan@strategydevelopment.org or (469) 287-2605. uAnn Barr to Present Four-Week Online Seminar beginning March9thResellers and wholesalers of imaging supplies are invited to participatein Ann Barr’s four-week e-class which begins on March 9th.Participants will learn how to conquer the fear of cold-calling,write attention-getting opening statements, create effective voice mailmessages, find additional business in existing accounts, handle difficultobjections and much, much more. International sponsors of Ann’sseminars have included the Ricoh Corporation, Gestetner, Toshiba, TheInternational Imaging Technology Council, IKON Office Solutions and theBusiness Technology Association.Because the class includes four weeks of private, unlimitedcoaching and mentoring, it is limited to the first 10 people who register.See an overview of the class at www.annbarr.com/OnlineSeminar.htmlAnn Barr is a consultant and sales coach with more than25 years’ experience in the office equipment industry. She has writteneight books on sales and marketing available at www.sellingsupplies.com Ann’s interactive sales training workshops and seminars are knownfor helping participants increase sales up to 50 percent. BTA member discountsapply for this e-class. For more information, contact Ann at (757)463-0924 or e-mail to annbarr3@cox.net. uILG Adds Jumbo HP 9000/9050 Compatible Toner Cartridge C8543Xwith 36,000 Ultra High Page Yield.Woodland Hills, CA - ILG (InternationalLaser Group) has announced the release of JumbocompatibleHP9000/9050 toner cartridge. ILG is the first-in-the world to market theC8543X jumbo toners with the high-yield of 36,000 pages exceeding theOEM in yield. The LaserJet 9000 series printer is one of HP’s fastest,most versatile printer designed for today’s distributed work environments.This volume printer is capable of supporting the most demanding officeand high-volume transaction printing environments.C8543X compatible Jumbo toners presented a manufacturingchallenge due to the size of HP9000 cartridge, the amount of toner thatit holds, seal replication, and its chip technology. ILG’s engineers havedesigned and mastered this product to meet the highest quality standardto match the OEM in performance and consistency.ILG offers a series of high-yield Jumbo lines, including our exclusiveJUMBO COLORTM lines. ILG’S Jumbo yield quality toners offeran ideal profit center for MPS providers. It has the lowest cost per pagesolution with 20% to 30% higher page yield, making these a value addedsolution for MPS providers, and resellers.“We are excited to offer this Jumbo toner. Producing the compatibleHP 9000 cartridge has been the biggest barrier for remanufacturersdue to its size and technologies. I am proud of our engineering teamand our components partners for this accomplishment. This will be a hotseller for our resellers.” Said Joe Shulman, Sr. V.P. of operations andsales.For more information on International Laser Group, contact usat (800) 937-2880, ext.3207. uenx magazine59
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