AGRR - March/April 2008 - AGRR Magazine

Knapp advised that the amount thecompany reports to ChoicePoint isthe full amount provided by thethird-party administrator.“I can tell you that the full amountwe're invoiced by our third-party administratorfor a glass claim is theamount we send to CLUE,” she says.She also reinforced what the ProgressiveCSR told Lorenson—that thecompany doesn’t raise rates based onglass-only claims.“At Progressive, the amount forglass-only claims on the CLUE reportwon’t cause you to get a higher rate,but it might preclude you from gettinga better rate in the future,”Knapp adds.What Does This Mean to You?So, what happens when your customercomes to you with glass damage,and you suggest he utilizeinsurance when available?One Northeast shop owner, whowished to remain anonymous forfear of reprisal, had a close friendcome to him with a broken windshield.He suggested she have thewindshield repaired, so her deductiblewould be waived.“But, won’t it affect my rates?” sheasked. He told her he didn’t think itwould.A few weeks later she received a noticefrom her insurance company thatshe was being dropped for being toohigh a risk.Is this common? It’s difficult to tell,but horror stories like these make theCLUE report something we’re probablygoing to be hearing more andmore about.■Give Us a CLUEHave you pulled your CLUE report? Ifso, what have you found? How do yourown personal glass claims appear? Werehidden fees included on the report? AGRRmagazine/glassBYTEs.com is conductinga survey and would like to hear from you.Please e-mail pstacey@glass.com.GlassTEXpo2008April 10-12, 2008Henry B. GonzalezConvention CenterSan Antonio,TexasSponsored bythe Texas GlassAssociation andDWM, USGlass, andAGRR magazinesFor more information visit www.usglassmag.com/texpowww.agrrmag.com March/April 2008 AGRR 27