AGRR - March/April 2008 - AGRR Magazine

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Mandate to Validatecontinued from page 32“If AGRSS-registered companies seethis as a ‘big brother,’ the program willbe doomed from the start.”Again, Ketcherside warns thisshould not be a concern.“It is crucial to us that there’s nosubjectivity,” she says. “We are absolutelyunbiased.”And, what about the “Big Brother”fears?“There are so many people whothink the AGRSS Council is trying totake people out of business—we’renot,” Ketcherside says. “We’re trying tokeep this industry in business.”Hittenberger sees no possible disadvantages.“Audits are only a problem if you’recheating,” he says.Clyde Stephens, owner of VisionsGlass in Perham, Minn., thinks thethinks third-party validation is a step inthe right direction—but notes he hopesthe audits are done anonymously.“I think it’s a good thing, but if theygive notice they’re going to show up,well, of course [the shop is] going tofollow the Standard,” he warns.The Next StepThe AGRSS Council and its registrantsview third-party validation asthe perfect next step for the Standard.“It’s important to note that theAGRSS Council realized from the beginning[that third-party validationwould be needed],” Tompkins says,“but to make this work we needed totake steps in getting to what we callthe pinnacle, apex or finale ofregistration.”He adds, “With all of the glass industryhaving had a total of six yearsto learn about the Standard and totest its compliance at each of theirstore locations, this industry shouldby all means to be ready to have athird-party come in and assess theircompliance.”Ketcherside adds that third-partyvalidation is designed as a benefit—not a penalty.“An audit is not trying to take peopleout of business,” she says. “It isprofessionalism and that’s what it’sall about. There will be rules, and weall need to know what the rules areand we need to follow them, and ifyou don’t follow them, there will beconsequences.”■◗Penny Stacey is the editor of AGRRmagazine.Leading the Service Industry with ourCOMMITMENT TOSAFETYBy offering our business owners andtheir technicians extensive safetytraining and on-going support.At Glass Doctor, we’re committedto building successful glassbusinesses with excellent training,support, national brand recognition,and the most comprehensivebusiness systems around.Are you ready to start your ownglass business or take your existingbusiness to the next level?Call toll-free:800-280-9858E-mail:glassdoctorfranchise@dwyergroup.comOr visit us online:www.glassdoctorfranchise.com34 AGRR March/April 2008 www.agrrmag.com
- Advertisement -Tom Ashley, OwnerGlass Doctor of Okaloosa Walton Counties, Fla.®&n 2001 Tom Ashleywas in chargeIof a shop for a majorglass servicescompany,but he wasn’t satisfied.He wantedtoownhisownbusinesssothathe,hisfamily andhis employees wouldreaptherewardsoftheirsuccess. s.Tom looked attheGlass Doctorfranchisesystem andsawwhathe wasmissing professionally. He joinedtheGlass Doctorfranchise team andnow hasmoretime toracehispromodifiedracecar.Tom creditshispersonaland professionalsuccessto thesupporthegets from theGlassDoctorbusiness systems....I knew our customerswould be takencareof.Q: What made the start-up t-up of yourGlass Doctorfranchise successful?A:Westarted withfourfull-time employeesandonepart-timetimeemployee. ee.Wehadtohitthe groundrunning.I couldn’t affordtowait forthe phonetoring.The Glass Doctorsystem gave meaframework rk sothatIknewourcustomers wouldbetakencareof.Icould focusonworkingonthe business,notin the business.Glass Doctor or showeddmewaystogo get the businessand keep it.Q: What challenges didd you facewhen you started your business?A:Iwasfortunate tohave experienceinwas insales andmarketing, Ididn’tknowhow tocapture newbusiness. Glass Doctorshowed mewaystogogetthebusinessandkeep it.Anotherweaknesswasrecruiting andretaining tiiqualityemployees. WiththeGlassDoctorsystem Ilearnedways tomakemyshop the best place to work.Q: What other benefits haveyou seenas a Glass Doctor franchise owner?A:Aftertwo-and-a-half years,werelocatedto anewshop.Thatinvestment helpedalot toexpand ourcapability.Iwould notIhadinthe Glass Doctormarketingandsales system.People use us because theyhave confidence in Glass Doctororandour service system;theydon’t have to worry.Q:What advice do you haveforbusiness owners in our industry?A:I’vedonewellandreceived someawards,but Idon’tfeelbetterthan theperson sittingnext tome.Ithinkanyone candoitifthey arewillingtochange,putintheeffortandtotake advantageoftheopportunitiesGlass Doctoroffers. Don’treinvent ent thewheel.Just keepmovingforwardandtake careofyour team.IsFranchising Right htfor You?Findout todayat800-280-9858080-985orQ: You’ve been a leader amongvisitwww.glassdoctorfranchise.comwGlass Doctor franchise owners.whereyou canexplore e ourfranchiseWhat does it take to be a leadersystem,listentoaninterviewin the glass industry?withEntrepreneurmagazineandA: Leaders haveto go out and getthebusinesthe business. s.dowloadvideo clipsofGlass Doctorfranchise owners. to stayastep ahead.Ialso tryto livebyasetDiscoverhowtheestablished esystemsof values.Ithinkleadersarehonestand takeand on-goingoingsupport ofGlass Doctororcareofthe customer.PeopleuseusbecausecanhelpyoustartorgrowyourGlass Doctorand ourglassservicesbusiness. ss. Exclusiveterritoriesareavailable nationwideservicesystem; theydon’thave toworry.Iand in Canada.just trytohandlethingsasIwouldexpectthem tobehandledforme. Think,“Howwouldyouwanttobetreated?”t Wecantellpeople, butthey have to see it.Are you ready to take your business to the nextlevel? Call today and find out what Glass Doctor can do for you.This advertisementis not an offering. An offering can only be madebyprospectus.Glass Doctor MN Reg. No: F-3751. 1020 N. University Parks Dr.Waco, TX76707
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Page 4: 38— Features —2428363840CLUED I
Page 7 and 8: A Complete Line ofUniversal Mouldin
Page 10: Customer Servicetips for quality se
Page 13 and 14: ONE-HOURPARKINGSUPER QUICK CURESFor
Page 16 and 17: AGRReportsbreaking newspowered byCO
Page 18 and 19: The fastest way to build your prese
Page 20 and 21: Off theLineoem news from detroitMus
Page 22 and 23: AGRSS Newsthe latest in safetyState
Page 24 and 25: AGRSS NewscontinuedThe AGRSS Standa
Page 26 and 27: CLUED InWhat This Report Might Mean
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Page 30 and 31: y Penny StaceyMandate toValidateIt
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Page 38 and 39: Tucson TimeA NNUAL M EETING IN S UN
Page 40 and 41: Hangin’ withCurtisHooperBest of B
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