BUSN 258 Week 2 You Decide/indigohelp
Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and determine how you would resolve. Write a report correctly formatted of at least 125 words. Drop the report in the DropBox. Remember to run the spelling and grammar checker on your work before turning it in. Scenario Summary - You just took a new job as general manager with a manufacturing company. They brought you in because sales and profits are declining. As you look into the company sales and profits issues during the first few weeks, you also observe that in addition to the declining sales, the company has complaints from customers about a variety of issues including late shipments, defective products and wrong invoices. Your sales and manufacturing groups blame each other and the customer for the issues including misleading information given to the customer by sales, incorrect information from the customer regarding specifications, and unrealistic ship dates. On Thursday morning of your third week a customer called with a complaint about defective product. The cost of the complaint could be significant. The department managers all have different opinions on how to handle the complaint. By Thursday afternoon you find that some of the required information to make the part was missing. It was a rush job. The information is normally requested from the customer by customer service. By late Thursday you have the following positions: Your Role/Assignment - You have two roles here. The first is how to handle the complaint from the customer. Secondly you must decide on the customer relations position you want for the company.
Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and determine how you would resolve. Write a report correctly formatted of at least 125 words. Drop the report in the DropBox. Remember to run the spelling and grammar checker on your work before turning it in.
Scenario Summary - You just took a new job as general manager with a manufacturing company. They brought you in because sales and profits are declining. As you look into the company sales and profits issues during the first few weeks, you also observe that in addition to the declining sales, the company has complaints from customers about a variety of issues including late shipments, defective products and wrong invoices.
Your sales and manufacturing groups blame each other and the customer for the issues including misleading information given to the customer by sales, incorrect information from the customer regarding specifications, and unrealistic ship dates.
On Thursday morning of your third week a customer called with a complaint about defective product. The cost of the complaint could be significant. The department managers all have different opinions on how to handle the complaint. By Thursday afternoon you find that some of the required information to make the part was missing. It was a rush job. The information is normally requested from the customer by customer service. By late Thursday you have the following positions:
Your Role/Assignment - You have two roles here. The first is how to handle the complaint from the customer. Secondly you must decide on the customer relations position you want for the company.
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
<strong>BUSN</strong> <strong>258</strong> <strong>Week</strong> 2 <strong>You</strong> <strong>Decide</strong>To Purchase This Material Click below Linkhttp://www.<strong>indigohelp</strong>.com/<strong>BUSN</strong>-<strong>258</strong>/<strong>BUSN</strong>-<strong>258</strong>-<strong>Week</strong>-2-<strong>You</strong>-<strong>Decide</strong>For more classes visitwww.<strong>indigohelp</strong>.comRead the <strong>You</strong> <strong>Decide</strong> scenario and decide on a response. <strong>You</strong>r goal is to identify the criticalissues in the scenario and determine how you would resolve. Write a report correctlyformatted of at least 125 words. Drop the report in the DropBox. Remember to run thespelling and grammar checker on your work before turning it in.Scenario Summary - <strong>You</strong> just took a new job as general manager with a manufacturingcompany. They brought you in because sales and profits are declining. As you look into the
company sales and profits issues during the first few weeks, you also observe that in additionto the declining sales, the company has complaints from customers about a variety of issuesincluding late shipments, defective products and wrong invoices.<strong>You</strong>r sales and manufacturing groups blame each other and the customer for the issuesincluding misleading information given to the customer by sales, incorrect information fromthe customer regarding specifications, and unrealistic ship dates.On Thursday morning of your third week a customer called with a complaint about defectiveproduct. The cost of the complaint could be significant. The department managers all havedifferent opinions on how to handle the complaint. By Thursday afternoon you find that someof the required information to make the part was missing. It was a rush job. The informationis normally requested from the customer by customer service. By late Thursday you have thefollowing positions:<strong>You</strong>r Role/Assignment - <strong>You</strong> have two roles here. The first is how to handle the complaintfrom the customer. Secondly you must decide on the customer relations position you want forthe company.
Change language