BUSN 258 Week 5 You Decide/indigohelp
Scenario Summary You are a general manager with a service company. You are hearing comments from your sales group that customers are unhappy with your company. The comments range from poor service, missed assignments, to technical failures. When you ask for specifics, you get a general view of dissatisfaction from your sales group but not a clear view if there is an issue. You have met with several of your large customers in the past few months and they have not indicated that there is an issue. If anything your impression from customers is that things are going well. Your company is growing and there are new customers and some new sales people. Your Role/Assignment Would you investigate customer complaints further? If so, how would you proceed to understand if there is a problem with service? Activity Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and determine how you would resolve. Write a report correctly formatted of at least 125 words.
Scenario Summary
You are a general manager with a service company. You are hearing comments from your sales group that customers are unhappy with your company. The comments range from poor service, missed assignments, to technical failures. When you ask for specifics, you get a general view of dissatisfaction from your sales group but not a clear view if there is an issue.
You have met with several of your large customers in the past few months and they have not indicated that there is an issue. If anything your impression from customers is that things are going well. Your company is growing and there are new customers and some new sales people.
Your Role/Assignment
Would you investigate customer complaints further? If so, how would you proceed to understand if there is a problem with service?
Activity
Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and determine how you would resolve. Write a report correctly formatted of at least 125 words.
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
<strong>BUSN</strong> <strong>258</strong> <strong>Week</strong> 5 <strong>You</strong> <strong>Decide</strong>To Purchase This Material Click below Linkhttp://www.<strong>indigohelp</strong>.com/<strong>BUSN</strong>-<strong>258</strong>/<strong>BUSN</strong>-<strong>258</strong>-<strong>Week</strong>-5-<strong>You</strong>-<strong>Decide</strong>-For more classes visitwww.<strong>indigohelp</strong>.comScenario Summary<strong>You</strong> are a general manager with a service company. <strong>You</strong> are hearing comments from yoursales group that customers are unhappy with your company. The comments range from poorservice, missed assignments, to technical failures. When you ask for specifics, you get ageneral view of dissatisfaction from your sales group but not a clear view if there is an issue.<strong>You</strong> have met with several of your large customers in the past few months and they have notindicated that there is an issue. If anything your impression from customers is that things aregoing well. <strong>You</strong>r company is growing and there are new customers and some new salespeople.
<strong>You</strong>r Role/AssignmentWould you investigate customer complaints further? If so, how would you proceed tounderstand if there is a problem with service?ActivityRead the <strong>You</strong> <strong>Decide</strong> scenario and decide on a response. <strong>You</strong>r goal is to identify the criticalissues in the scenario and determine how you would resolve. Write a report correctlyformatted of at least 125 words.
Change language