BUSN 258 Week 4 Assignment/indigohelp
1. Look back on your own experiences as a customer and identify situations when little things have made a difference in your buying decision. Think, for example, of places you have stopped doing business with. What little things pushed you out of the zone of indifference into the dissatisfied range? Be as specific as possible and remember that often dissatisfaction comes from a series of truly small, almost insignificant turnoffs. 2. Describe in your own words the three categories of customer turnoffs. Give five specific examples of each. 3. Among the most important determinants of customer satisfaction is the availability of feedback. We gain clearer insight into what customers want and don’t want by systematically processing all types of feedback. Describe five ways today’s organizations and individuals can sharpen their insights with useful feedback.
1. Look back on your own experiences as a customer and identify situations when little things have made a difference in your buying decision. Think, for example, of places you have stopped doing business with. What little things pushed you out of the zone of indifference into the dissatisfied range? Be as specific as possible and remember that often dissatisfaction comes from a series of truly small, almost insignificant turnoffs.
2. Describe in your own words the three categories of customer turnoffs. Give five specific examples of each.
3. Among the most important determinants of customer satisfaction is the availability of feedback. We gain clearer insight into what customers want and don’t want by systematically processing all types of feedback. Describe five ways today’s organizations and individuals can sharpen their insights with useful feedback.
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
<strong>BUSN</strong> <strong>258</strong> <strong>Week</strong> 4 <strong>Assignment</strong>To Purchase This Material Click below Linkhttp://www.<strong>indigohelp</strong>.com/<strong>BUSN</strong>-<strong>258</strong>/<strong>BUSN</strong>-<strong>258</strong>-<strong>Week</strong>-4-<strong>Assignment</strong>For more classes visitwww.<strong>indigohelp</strong>.com1. Look back on your own experiences as a customer and identify situations when little thingshave made a difference in your buying decision. Think, for example, of places you havestopped doing business with. What little things pushed you out of the zone of indifference intothe dissatisfied range? Be as specific as possible and remember that often dissatisfactioncomes from a series of truly small, almost insignificant turnoffs.2. Describe in your own words the three categories of customer turnoffs. Give five specificexamples of each.3. Among the most important determinants of customer satisfaction is the availability offeedback. We gain clearer insight into what customers want and don’t want by systematically
processing all types of feedback. Describe five ways today’s organizations and individualscan sharpen their insights with useful feedback.
Change language