BUSN 258 Week 8 Final Exam 1/indigohelp
1. Question : (TCO 1) The best way to win customer loyalty is to: 2. Question : (TCO 2) Which of the following problems is NOT listed as a people turnoff? 3. Question : (TCO 3) Small companies can compete against larger ones if they offer: 4. Question : (TCO 4) Which of the following is NOT an example of something a company can do to enhance extrinsic value? 5. Question : (TCO 5) Companies cannot wait years for their customers to see long-term value, so they should: 6. Question : (TCO 4) Smart companies connect with their customers through: 7. Question : (TCO 5) Intrinsic value arises from: 8. Question : (TCO 5) Communication efficiency is: 9. Question : (TCO 5) Customer convenience stems from: 10. Question : (TCO 4) How long do Americans want to spend preparing a meal? 11. Question : (TCO 9) To avoid requiring customers to do repetitive tasks: 12. Question : (TCO 8) A company's culture is made up of: 13. Question : (TCO 8) Many customers get their first impression of your company from: 14. Question : (TCO 9) Calling yourself Mr. or Ms. may give the impression that: 15. Question : (TCO 8) Which employees do most customers associate with a company? 16. Question : (TCO 10) The three-step process for acting on complaints does NOT include: 17. Question : (TCO 10) What percent of customers whose complaints are dealt with report a willingness to do business with a company again? 18. Question : (TCO 10) Feedback is a form of: 19. Question : (TCO 10) A quick response to a customer's problem should convey: 20. Question : (TCO 11) When it comes to listening versus speaking: 21. Question : (TCO 12) A good strategy with an angry customer is: 22. Question : (TCO 6) Which of the following behaviors is NOT characteristic of aggressive people? 23. Question : (TCO 11) Abrasiveness refers to: 24. Question : (TCO 13) In the NPS formula, the P stands for:
1.
Question :
(TCO 1) The best way to win customer loyalty is to:
2.
Question :
(TCO 2) Which of the following problems is NOT listed as a people turnoff?
3.
Question :
(TCO 3) Small companies can compete against larger ones if they offer:
4.
Question :
(TCO 4) Which of the following is NOT an example of something a company can do to enhance extrinsic value?
5.
Question :
(TCO 5) Companies cannot wait years for their customers to see long-term value, so they should:
6.
Question :
(TCO 4) Smart companies connect with their customers through:
7.
Question :
(TCO 5) Intrinsic value arises from:
8.
Question :
(TCO 5) Communication efficiency is:
9.
Question :
(TCO 5) Customer convenience stems from:
10.
Question :
(TCO 4) How long do Americans want to spend preparing a meal?
11.
Question :
(TCO 9) To avoid requiring customers to do repetitive tasks:
12.
Question :
(TCO 8) A company's culture is made up of:
13.
Question :
(TCO 8) Many customers get their first impression of your company from:
14.
Question :
(TCO 9) Calling yourself Mr. or Ms. may give the impression that:
15.
Question :
(TCO 8) Which employees do most customers associate with a company?
16.
Question :
(TCO 10) The three-step process for acting on complaints does NOT include:
17.
Question :
(TCO 10) What percent of customers whose complaints are dealt with report a willingness to do business with a company again?
18.
Question :
(TCO 10) Feedback is a form of:
19.
Question :
(TCO 10) A quick response to a customer's problem should convey:
20.
Question :
(TCO 11) When it comes to listening versus speaking:
21.
Question :
(TCO 12) A good strategy with an angry customer is:
22.
Question :
(TCO 6) Which of the following behaviors is NOT characteristic of aggressive people?
23.
Question :
(TCO 11) Abrasiveness refers to:
24.
Question :
(TCO 13) In the NPS formula, the P stands for:
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Question :(TCO 2) Which of the following problems is NOT listed as a people turnoff?3.Question :(TCO 3) Small companies can compete against larger ones if they offer:4.Question :(TCO 4) Which of the following is NOT an example of something a company can do toenhance extrinsic value?5.Question :(TCO 5) Companies cannot wait years for their customers to see long-term value, so theyshould:6.Question :(TCO 4) Smart companies connect with their customers through:
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