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Dawn Career Institute has provided GUAVA Care Senior Homeand Healthcare Services Inc. with top candidates that excel in thetasks presented to them. GUAVA turns to Dawn Career Institutebecause the graduates are career-ready, have exceptional problemsolvingability and, most importantly, the compassion that isrequired for a well-rounded employee.All the graduates share a special story as they impact the lives ofour seniors, however, there is one individual who stands out andhas really given special meaning to the word "care." Care extendsfar beyond the reaches of just showing up for work on a daily basis.It means compassion and giving of oneself daily. The caregiver thatstands out is Megan, who is often found even on her days off doingspecial things for our clients that include picking up things at thedollar store or just stopping by during snowstorms to make sure thepathways are shoveled and also ensuring medication is in order andthere is enough food in the refrigerator. This care stems far beyondthe reaches of her regular shift; [it] is the quality of caregiver thatDCI has produced. We find the caregivers have compassion, ensurepeace of mind with our clients and provide excellence in service.DCI provides a seamless process in hiring with systems in place tofollow-up on candidates to ensure that the right match has takenplace and continuous quality improvement is on the forefront.Each candidate is well-trained for the working world and possessesa mindset which is prepared for all possible contingencies andinstitutes best practices.Mary S. Schreiber, Ph.D.FounderGUAVA Senior Home and Healthcare Services for DelawareWilliam H. Angle Insurance Agency1125 Triplett Blvd. • Akron, OH 44306When I began searching for a part-time assistant for our agency, Icontacted several local schools, including the Akron Institute of HerzingUniversity when I received a resume from Tabitha Wilkins.Tabitha’s resume indicated that she had the skills and qualificationsneeded for our position. During our initial phone interview, herdelightful personality and professional demeanor jumped right throughthe line. I was most impressed by the binder she brought with her atthe time of our personal interview. It contained details of her work withAkron Institute’s library system, her computer skills and comprehensiveknowledge of Microsoft Office and most important – her organizationalskills. I was so impressed her first day in our agency. She didn’t thinktwice about greeting clients as they entered our office and made themfeel welcome. Her positive attitude and outlook motivate our entirestaff. Tabitha has a tremendous work ethic and is very thorough anddetail-oriented. That is an absolute MUST in the insurance field toavoid errors and omissions exposures. She does not hesitate to askquestions and is so eager to learn. She is also going to teach me aboutMicrosoft Access, a program with which I have no experience.Our staff was so happy when we learned she had become a staff memberof Akron Institute. Whether it is with Akron Institute and our agencyor other endeavors, Tabitha has a bright future ahead of her.Angela KurlichPresidentAngle InsuranceGUAVA caremedservMedServ303 Marshall Road, Box 170 • Platte City, MO 64079I am writing to once again state my great pleasure at having a schoolsuch as Pinnacle Career Institute in my community. Not only has theschool provided much-needed quality education for billers and codersin the ever-growing field of healthcare, but it has personally providedme with several quality employees.Having been in the field of medical billing and coding for the betterpart of 20 years, I have always found that there is a distinct lack ofquality training outside of generalized conferences and specialty trainingseminars that are often very costly for the limited return on investmentof time and money. Pinnacle Career Institute provides quality trainingand prepares the student for a career in the medical billing and codingenvironment.As you are aware, MedServ has employed several graduates fromPinnacle Career Institute. I have found that these employees come to uswith a great amount of usable knowledge along with a career-mindedapproach. When placed in comparison to several other employees Ihave hired, I find that my Pinnacle graduates are more dependable,professional, approachable, open to new ideas and training, and lessresistant to change.Our field of emergency medical transport services is a specialty subsetof the medical billing and collections field in healthcare. It is extremelyrare to find an employee who is trained specifically in this field.Most often, we hope to find an individual with some background orexperience and then spend large amounts of time and resources trainingthem to our specific needs. Healthcare reform and a growing Medicarepopulation will only continue to allow this field to change rapidly whilealso expanding. My employees who graduated from Pinnacle CareerInstitute are prepared for this challenge, and I directly relate this to thetraining and skills acquired at your institution.I commend you and your staff for the excellent job in preparing yourstudents for success and for providing me with a quality source of welltrainedindividuals.Sincerely,Anthony W. Minge, MBADirector of Patient Account ServicesMedServangle insurance www.CareerCollegeCentral.com | 25