Glazing Locks Roof and Pest Cover terms and conditions

16. Frequently asked questions1. Some of my ridge tiles have blownoff my roof and I have rain waterentering my home, is this coveredunder my Glazing, Locks, Roof andPest Cover policy?Yes, this is covered up to a limitof £500 per claim including parts,labour and VAT and the total policylimit is £2,000 including parts, labourand VAT for the period of insurance.If damage looks to exceed theamount covered you should checkyour household insurance policy.2. How fast will you normally be ableto respond if I have an acceptedclaim under this policy?We normally get to seven out of ten †claims within 24 hours from the pointof your claim being accepted. If youhave a priority claim we respond to77% † of priority claims within fourhours. However this is not alwayspossible due to circumstances outof our control such as extremeweather conditions. In some cases,particularly where parts are required,subsequent visits may be required.3. My window won’t shut so I cannotsecure the house, is this coveredunder my Glazing, Locks, Roof andPest Cover policy?Yes, if the security of your home iscompromised because the windowwill not close properly then youwould be able to claim on thispolicy. If the problem is due to thelocking mechanism, we will repair orreplace it. If a replacement window isrequired, this would not be coveredbut we would offer a to make safe,for example, by boarding up.4. I have lost my house keys andcannot get into my home, willyou send a locksmith under myGlazing, Locks, Roof and PestCover policy?Yes, we will notify our repairer togain access to your property andtake the appropriate action basedon your circumstances.5. My flat roof has perished andthe felt requires replacing, willthis be covered?No, flat roofs are not coveredunder this policy.6. If I have a problem which isn’tcovered under my Glazing, Locks,Roof and Pest Cover policy, can Istill use your repairers to help?As a Glazing, Locks, Roof and PestCover customer, you can use ournetwork of approved and qualifiedrepairers for routine repairs andmaintenance to your home suchas locks, glazing, roofing, gutteringand doors. Just phone theFix-It-Fast Home Repair Serviceon 0844 880 8010. This service ischargeable to you depending onthe repairs/work involved andwould be payable outside theterms of your policy.7. I have got mice in my garage, doesmy Glazing, Locks, Roof and PestCover policy cover the removal ofthese pests?If the garage is attached to yourhome the removal of these pestsmay be covered under your policy.The removal of pests in your gardenor outbuildings is not covered. Referto the Home definition in section‘5. Definitions used in these termsand conditions’ for more detail.8. Does my policy have a limit?Each claim you make during thetwelve month period of cover islimited to £500 per claim includingparts, labour and VAT and the totalpolicy limit is £2,000 including parts,labour and VAT for the period ofinsurance. In addition you and yourfamily are entitled to overnightaccommodation for three nights,up to a value of £250 per night, ifyour home becomes uninhabitableas a result of an event that is coveredunder your Glazing, Locks, Roof andPest Cover.9. I’ve just been into the loft to getChristmas decorations down andhave noticed an old wasp nest.Is this covered?If there is no wasp activity at thenest, this isn’t considered aninfestation and would thereforenot be covered. Wasps tend notto re-use an old nest and emptynests are not removed.10. My chimney pot/stack has blownoff my roof, smashing several tiles.Is this covered?Repairing the damaged roof tileswould be covered, however anyrepairs to the chimney pot orstack would not be covered andyou should check your householdinsurance policy.11. I forced entry into my homebecause I was locked out andcaused damage to the lock.Will I be covered for a repair tomy lock under my policy?No, the damage to the lock hasbeen caused by you and is thereforenot covered. You would have beencovered for a locksmith to comeand gain entry for you, often askilled tradesperson can achieve thiswithout causing damage.Next time call us immediately toconfirm if you are covered beforeyou attempt entry.12. My double glazed kitchen windowis smashed as a result of a stoneflying from the lawnmower.Is this covered?The double glazed window glasswould be covered for replacement,using the nearest equivalentstandard replacement glazing.In the initial stages we would lookto board up and once the doubleglazed unit has been made tomeasure we would then complete apermanent repair.†2013 Average response across Glazing, Locksand Roof trades.20 21