Glazing Locks Roof and Pest Cover terms and conditions

6. Benefits of coverBritish Gas Glazing, Locks, Roof and Pest Cover is designed to meet the demands andneeds of householders who want protection for glazing, locks, roof and pest events intheir home, as detailed in this section. We will aim to undertake a permanent repairwherever possible however we may, on occasions, undertake a temporary repair toresolve the situation and then arrange to undertake a subsequent permanent repair.6.1 GlazingThe following are coveredin your policyThe replacement of broken or crackedexternal glazing. This includesconservatory glazing where theconservatory is a permanent structureattached to your home. Where thedamage is due to break-in or vandalismyou will be required to report theincident to the police and obtain a crimereference number before notifying us.Where we need to replace glazing, wewill repair using the nearest equivalentstandard replacement glazing.For specialist glazing we may agreeto contribute towards the cost ofreplacement up to the claims limitprovided that:• You obtain our prior approval.• You provide us with the necessaryinvoices/receipts at your expense.If the safety or security of your homeis compromised as a result of brokenexternal glazing, we will provide atemporary repair such as boardingup until a permanent repair can becarried out.The following are not coveredin your policy• Internal glazing.• Cosmetic damage to the glazing,door or window frames.• Seals on glazed units resulting in abuild up of condensation.• Replacement of door and windowframes.6.2 Locks and keysThe following are coveredin your policyThe repair or replacement of:• Damaged external window locks ordoor locks.• External door mechanisms when thedoor cannot be opened, closed or thesecurity of your home is compromised.• Window mechanisms when yourwindow cannot be closed or thesecurity of your home is compromised.Accidental loss of or theft of your keys orwhere keys have been locked within yourhome and you have no means of access,we will arrange for one or more of thefollowing as required:• A repairer to gain entry to your homeand make secure the point of entry.• The cost of replacing a single set ofkeys to your home.• The cost of replacing locks includingfitting, if the keys to your home arestolen or accidentally lost. In the caseof stolen keys, you will be requiredto report the incident to the policeand obtain a crime reference numberbefore notifying us. In the case of lostkeys or keys locked within your home,at our discretion, we may choose tomake alternative arrangements toobtain the duplicate key.Where your keys have accidentallybroken within a lock we will pay for arepairer to make secure the point ofentry and undertake permanent repairs/lock replacement, including the cost ofreplacing keys to your home if required.Where we need to replace locks orkeys, we will use the nearest equivalentstandard replacement material or parts.The following are not coveredin your policy• Repairs or replacing door entry fobs,including garage doors, electric gates,alarm fobs and door entry key pads toyour home.• Cosmetic damage to window anddoor locks.• Repair of damage incurred in gainingnecessary access either by you or byour authorised repairer.• Repairs to locks on doors servingcommunal/shared areas.• The replacement of doors, doorframes or windows and windowframes, however where the securityof your home is compromised we willmake safe with your permission, forexample by boarding up.• Electric/motorised window andgarage door mechanisms.• Opening and closing mechanismsserving sash windows.• Doors or windows that will not open orclose correctly due to paint, varnish orsimilar products.6.3 RoofThe following are coveredin your policyWe will arrange for permanent repairsto be undertaken to your home’s roof inthe following instances:• Lost, dislodged or damaged roof orridge tiles.• Water ingress from ridge tiles thatrequire re-pointing.• Glass roofs which are part of aconservatory, which is a permanentstructure attached to your home.Where we need to fit new tiles, we willuse the nearest equivalent standardreplacement tiles.The following are not coveredin your policy• Repairing damage to flat, tarpaulin,plastic, thatched, felt or glass roofsunless the glass roof is part of aconservatory which is a permanentstructure attached to your home.• Repairing, replacing or unblockingguttering or downpipes.• Your roof will not be covered if yourhome is part of a multiple occupancyor multiple-usage block or building.• Repairing, replacing or re-pointingchimney stacks or chimney potsincluding flashing.• Facia or soffit boards.6.4 PestThe following are coveredin your policyThe treatment or removal of a pestinfestation involving wasps, bees, hornetsnests or cockroaches where theinfestation is within your home.In addition, the treatment of mice, ratsand squirrels within your home.N.B. Permanent bee infestations do notnormally occur in domestic propertiesalthough they may lodge or residethere for 48 hours. We try to avoidunconditional destruction of the beesand may sometimes involve a localbee-keeper unless one of the occupantsis at risk of an allergic reaction.The following are not coveredin your policy• Removing infestations of pestsin gardens or outbuildings.• Wasp, bee or hornet nests whereno visible activity is apparent.• The removal of the wasp or hornetsnest once treated.8 9