notes to the financial statements - Pphg.com

a nOte FrOm
Pan PaciFic
HOtels GrOuP
Pan Pacific Hotels Group owns and/or manages
over 30 hotels, resorts and serviced suites across
Asia, Oceania and North America, including those
under development. Headquartered in Singapore,
it is a listed subsidiary of UOL Group Limited,
an established property company in Asia with a
diversified portfolio.
As an international hotel management company with more
than 11,000 rooms including those under development,
Pan Pacific Hotels Group is dedicated to creating memorable
hotel experiences. Its hospitality offerings are grouped
under two acclaimed brands: “Pan Pacific” features luxurious
accommodations and refreshing experiences that entice
the senses; while “PARKROYAL” reflects stylish comfort and
authentic local encounters inspired by the interesting locales
of its hotels.
Pan Pacific Hotels Group builds brands that resonate with
guests, customers and associates. It enhances shareholders’
value by driving greater innovation, customer focus and
partner engagement. Complementing its hospitality brands,
the Group also owns and operates the award-winning
“St Gregory” spas and “Si Chuan Dou Hua” restaurants.
Our
VisiOn
Creating memorable
hotel experiences…
Our
PurPOse
Great Brands, Great
Hotels, Great People,
Great Relationships!
Our
Values
• We work better
together because
we collaborate,
share, care about
each other and
communicate openly
with everyone.
• We keep our
processes as simple
and as uncomplicated
as possible and take
full responsibility for
our actions.
• We have an “internal
debate, external
cohesion” culture
with a can-do
attitude and always
try to have fun.
• We enhance our
performance by
always aiming higher
and are not afraid
of making the tough
decisions.
• We respect and
care for our wider
community through
being connected
and sharing, we also
recognise and value
diversity in every way.
On tHe cOVer
a Brand
neW era
unleasHinG Our
Brand POtential
A new look for “Pan Pacific”
and “PARKROYAL”
G’day, australia!
Upping our ante Down Under
ridinG WaVes in Bali
Relax and rejuvenate
at our newest resort
Pan Pacific Hotels Group limited
Annual Report 2010
Pan Pacific Hotels
Group ushers in
A Brand New Era,
marked by the
refreshment of our
“Pan Pacific” and
“PARKROYAL” brand
identities.
Primed for growth,
our brands are geared
for expansion in Asia,
Greater China, North
America and Australia.
Page 22
OUr LeAderSHiP
12 Board of directors
16 Key Management
executives
18 Group Structure
OUr BrANdS
22 embracing A
Brand New era
24 Pan Pacific Hotels
and resorts
28 PArKrOYAL Hotels
& resorts
32 Lifestyle Brands
OUr HOteLS
36 Operations Overview
38 Portfolio Summary
42 Southeast Asia
taBle OF
cOntents
Snapshot
Milestones
2010/11
Chairman’s
Message
45 People’s republic of China
46 Australia
48 North America
49 Our Awards 2010
50 Our Pipeline Projects
52 Human Capital
and development
54 Sustainability and Corporate
Social responsibility
OUr PerfOrMANCe
58 five-Year financial
Summary
61 financial review
64 Group Value-Added
Statement
65 financial Contents
65 financial Calendar
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