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A BRAND<br />

48 new era<br />

nORTH<br />

AmERicA<br />

Tourism Landscape<br />

International visi<strong>to</strong>rs <strong>to</strong> North America<br />

increased by 8% <strong>to</strong> 99.2 million in 2010.<br />

The United States (“US”) saw visi<strong>to</strong>r<br />

arrivals increase by 11% <strong>to</strong> 60.9 million<br />

while Canada registered a marginal<br />

increase of 2% against 2009.<br />

Industry occupancy for US increased<br />

3 percentage points <strong>to</strong> 58% while<br />

ARR was flat at US$98 and RevPAR<br />

was up 6% <strong>to</strong> US$56. Canadian hotel<br />

occupancy increased by 2 percentage<br />

points <strong>to</strong> 61%. ARR increased by 2%<br />

<strong>to</strong> C$129 while RevPAR was at C$78,<br />

a 5% improvement over <strong>the</strong> same<br />

period in 2009.<br />

Group Performance<br />

Performance of <strong>the</strong> hotels improved<br />

in line with <strong>the</strong> market trend.<br />

Managed revenue increased by 10%<br />

<strong>to</strong> $88 million during 2010 boosted<br />

by a 13% improvement in RevPAR.<br />

The increase in RevPAR <strong>com</strong>prised<br />

of a 3 percentage points increase in<br />

occupancy and 7% increase in ARR.<br />

80%<br />

75%<br />

70%<br />

65%<br />

60%<br />

55%<br />

50%<br />

45%<br />

0%<br />

OccUPAncy REVPAR (s$)<br />

REVEnUE (s$’m)<br />

pan paCifiC hOteLs GrOup LiMited<br />

300<br />

280<br />

260<br />

240<br />

220<br />

200<br />

180<br />

160<br />

0<br />

2006 2007 2008 2009 2010 2006 2007 2008 2009 2010 2006 2007 2008 2009 2010<br />

ManaGed ManaGed ManaGed<br />

200<br />

180<br />

160<br />

140<br />

120<br />

100<br />

80<br />

60<br />

0<br />

A FEATHER in OUR cAP<br />

FOR A BRAnd nEW ERA<br />

OUR<br />

AWARds<br />

2010<br />

WORLd TRAVEL<br />

AWARds 2010<br />

• World’s Leading<br />

Business Hotel<br />

Pan Pacific Singapore<br />

• Asia’s Leading<br />

Business Hotel<br />

Pan Pacific Singapore<br />

• canada’s Leading Hotel<br />

Pan Pacific Vancouver<br />

• canada’s Leading<br />

Business Hotel<br />

Pan Pacific Vancouver<br />

• indonesia’s Leading<br />

Golf Resort<br />

Pan Pacific Nirwana<br />

Bali Resort<br />

• singapore’s Leading<br />

serviced Apartments<br />

Pan Pacific Serviced<br />

Suites Singapore<br />

cOndé nAsT TRAVELER<br />

REAdERs’ cHOicE<br />

AWARds 2010<br />

• Top Hotels (canada)<br />

Pan Pacific Vancouver<br />

• Top Resorts (canada)<br />

Pan Pacific Whistler<br />

Village Centre<br />

Awards and global recognition are testaments <strong>to</strong> <strong>the</strong> brand<br />

experience and distinctive service standards that separate us<br />

from our <strong>com</strong>petition. We are motivated by our accolades,<br />

and inspired <strong>to</strong> create many more memorable hotel<br />

experiences so that you, our valued guests, have <strong>com</strong>pelling<br />

reasons <strong>to</strong> return <strong>to</strong> us, year after year.<br />

TRiPAdVisOR’s<br />

TRAVELERs’ cHOicE<br />

AWARds 2010<br />

• Top 25 Hotels in<br />

United states<br />

Pan Pacific Seattle<br />

• Top 25 Hotels in china<br />

Pan Pacific Xiamen<br />

GOLdEn PiLLOW<br />

AWARds 2010<br />

• china’s Top 10 most<br />

Popular Resort Hotels<br />

Pan Pacific Suzhou<br />

TRAVEL+LEisURE<br />

cHinA’s cHinA<br />

TRAVEL AWARds 2010<br />

• china’s Top 100 Hotels<br />

Pan Pacific Suzhou<br />

TRAVEL & LEisURE’s<br />

AnnUAL TRAVEL<br />

AWARds 2010<br />

• Top 25 Best Business<br />

Hotels in Greater china<br />

Pan Pacific Xiamen<br />

BcA cOnsTRUcTiOn<br />

ExcELLEncE<br />

AWARds 2010<br />

• <strong>com</strong>mercial/mixed<br />

development Buildings<br />

category<br />

Pan Pacific Serviced<br />

Suites Singapore<br />

FiABci PRix<br />

d’ExcELLEncE<br />

AWARds 2010<br />

• Hotel category<br />

Pan Pacific Suzhou<br />

49<br />

AsEAn GREEn HOTEL<br />

AWARd 2010-2011<br />

• sari Pan Pacific Jakarta<br />

AssOciATiOn OF ROOms<br />

diVisiOn ExEcUTiVEs<br />

(sinGAPORE)<br />

AWARds 2010<br />

• Best Front Office<br />

department<br />

(superior Hotel)<br />

PARKROYAL on<br />

Beach Road<br />

THE AsiA PAciFic<br />

BRAnds FOUndATiOn<br />

(APBF) BRAndLAUREATE<br />

AWARd 2009/2010<br />

• Best Brand in<br />

Airport Hotels<br />

Pan Pacific Kuala Lumpur<br />

International Airport<br />

WORLd LUxURy HOTEL<br />

AWARds 2010<br />

• Luxury Airport Hotel<br />

category<br />

Pan Pacific Kuala Lumpur<br />

International Airport<br />

ANNUAL REPORT 2010

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