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pwc.com<br />

© 2008 48 PricewaterhouseCoopers. All rights reserved. ‘PricewaterhouseCoopers’ refers to <strong>the</strong> network of member firms of PricewaterhouseCoopers International Limited, PricewaterhouseCoopers<br />

each of which is a<br />

separate and independent legal entity.


Transportation & Logistics<br />

<strong>Hoisting</strong> <strong>the</strong><br />

<strong>sails</strong>*<br />

Global Shipping & Ports<br />

Capability Statement<br />

*connectedthinking


2 PricewaterhouseCoopers


Introduction<br />

The Transportation & Logistics industry forms <strong>the</strong> back bone of global supply<br />

chains. The shipping industry plays a dominant role as 90% of world trade<br />

is seaborne. Without shipping <strong>the</strong> import and export of goods on <strong>the</strong> scale<br />

necessary for <strong>the</strong> modern world would not be possible. There are around 50,000<br />

merchant ships trading internationally, transporting every kind of cargo. The world<br />

fleet is registered in over 150 nations, and manned by over a million seafarers of<br />

virtually every nationality.<br />

Ships are technically sophisticated, high value assets (larger high-tech vessels<br />

can cost over USD 150 million to build), and <strong>the</strong> operation of merchant ships<br />

generates an estimated annual income of over USD 380 billion in freight rates,<br />

representing about 5% of <strong>the</strong> total global economy.<br />

PricewaterhouseCoopers’ (<strong>PwC</strong>) Shipping & Ports practice has grown in step with<br />

<strong>the</strong> industry, supporting our clients through industry restructurings, regulatory<br />

transformations, technological advances and changes in financial reporting and<br />

corporate governance requirements. Our experience and network of dedicated<br />

shipping industry practitioners positions <strong>PwC</strong> to provide clients with quality audit<br />

and professional services uniquely tailored to large, global shipping and ports<br />

organisations. We have developed our Shipping and Ports expertise through<br />

working with <strong>the</strong> leading shipping and port companies in <strong>the</strong> world. We have<br />

a long-standing and proven track record in auditing and consulting within <strong>the</strong><br />

contexts of international shipping, ports, logistics and supply chain management.<br />

<strong>PwC</strong>’s service offerings are staffed with highly qualified, experienced individuals<br />

and leaders in our profession. We provide services for deep sea, short sea and<br />

inland shipping companies, port authorities and terminal operators in <strong>the</strong> areas:<br />

audit and assurance, business advisory and global tax.<br />

Our investment in <strong>the</strong> shipping and ports industry provides you with professionals<br />

who understand <strong>the</strong> nuances of your industry and bring a continually fresh<br />

perspective to your organisation. <strong>PwC</strong>’s response to your challlenges!<br />

Klaus-Dieter Ruske Michel Adriaansens<br />

Global Transportation & Global Shipping & Ports Leader<br />

Logistics Industry Leader<br />

<strong>Hoisting</strong> <strong>the</strong> <strong>sails</strong><br />

3


4 PricewaterhouseCoopers


Contents<br />

Our response to your challenges:<br />

1. Accounting, Reporting & Governance – Keeping your log book 6<br />

2. Asset management & Restructuring –<br />

Capitalising on your opportunities 10<br />

3. Fraud – Protect your shipment 14<br />

4. Customs – Sailing safely through rough waters 18<br />

5. Mergers & Acquisitions – Navigating deals 22<br />

6. International Tax Strategy – Choosing a profitable course 26<br />

7. Performance Improvement – Gateway to profit 32<br />

8. Integrated IT Systems – Automating <strong>the</strong> bridge 36<br />

9. Creating a sustainable business –<br />

Our responsibility to <strong>the</strong> maritime future 40<br />

Our position – piloting <strong>the</strong> fleet in <strong>the</strong> Shipping & Ports industry 44<br />

What differentiates us 46<br />

About <strong>PwC</strong> 47<br />

We are where you are 48<br />

<strong>Hoisting</strong> <strong>the</strong> <strong>sails</strong><br />

5


1 Accounting,<br />

Reporting<br />

& Governance<br />

‘Keeping your<br />

log book’<br />

6 PricewaterhouseCoopers


Accounting principles and Shipping and Ports<br />

Companies in <strong>the</strong> Shipping and Ports industry compete in<br />

a global environment, and may need to adhere to several<br />

different generally accepted accounting practices (GAAP)<br />

in <strong>the</strong>ir different areas of operation. Treatment of issues<br />

specific to <strong>the</strong> Shipping and Ports industry, such as <strong>the</strong> use<br />

of a component approach to ships (e.g. engines/ hauls) and<br />

terminals, calculating <strong>the</strong> residual value of ships, <strong>the</strong> use of<br />

special purpose entities for ships, and dry-dock accounting,<br />

may vary. O<strong>the</strong>r important areas where discrepancies<br />

can occur include government grants, lease contracts, on<br />

or off balance sheet financing arrangements, provisions<br />

for scheduled maintenance, and derivatives revenue<br />

recognition. We have specialists for different GAAPs<br />

available, all with deep knowledge in <strong>the</strong> Shipping & Ports<br />

industry. As <strong>the</strong> market leader in <strong>the</strong> Shipping & Ports sector<br />

and large-scale GAAP conversions, we are committed to<br />

helping companies like yours maximise <strong>the</strong> benefits of a<br />

certain GAAP and improve <strong>the</strong> quality of your GAAP reports.<br />

<strong>Hoisting</strong> <strong>the</strong> <strong>sails</strong><br />

1 Accounting, Reporting & Governance<br />

Based on our experience with numerous IFRS transitions<br />

and audits under IFRS, we have prepared “Full Steam<br />

Ahead with IFRS”, a report that addresses <strong>the</strong> major<br />

challenges faced by shipping companies that are applying<br />

International Financial Reporting Standards (IFRS). In this<br />

publication we highlight <strong>the</strong> key technical and business<br />

issues that Shipping and Port companies should address to<br />

get maximum benefit from implementing IFRS.<br />

High quality corporate reporting is too important to be<br />

determined solely by <strong>the</strong> shape of externally-imposed<br />

regulation. To stake <strong>the</strong>ir own claim to reporting excellence<br />

and public trust, Shipping and Ports companies must<br />

foster a culture that views reporting transparency as a<br />

worthy end in itself, independent of rules and regulations.<br />

At PricewaterhouseCoopers, we know what it takes to meet<br />

both <strong>the</strong> high standards of today’s regulatory reporting<br />

requirements and <strong>the</strong> even higher expectations of your<br />

stakeholder community. Wherever your company does<br />

business, we offer a wide spectrum of services to ensure<br />

your corporate reporting is clear, complete, and relevant.<br />

Reporting corporate performance in Shipping and Ports<br />

Understanding <strong>the</strong> GAAPs of each country in which you operate is no longer sufficient to ensure<br />

adequate reporting. Complex regulations such as Sarbanes-Oxley as well as <strong>the</strong> continuing proliferation<br />

of guidance and regulations relating to ‘narrative’ reporting accompanying financial statements, have<br />

made <strong>the</strong> task even more challenging for Shipping and Ports companies.<br />

Investors today are on guard against reporting that meets regulatory requirements, but fails to provide a<br />

fully transparent view of a company’s health and prospects. Increasingly, investors also want companies<br />

to report on a broad set of non-financial measures, which, combined with financial reporting, might<br />

provide a better basis for judging corporate performance.<br />

7


PricewaterhouseCoopers Accounting & Reporting<br />

services and solutions include:<br />

• Audit of financial reports<br />

• IPO advice and assistance<br />

• Compliance with regulations and laws<br />

• Dealing with regulators<br />

• IFRS requirements<br />

• Non-financial and sustainability reporting<br />

(environmental, safety and social<br />

responsibility issues)<br />

• Sarbanes-Oxley Act<br />

• Transparency and increased disclosure<br />

• Transaction accounting and reporting<br />

• Understanding trends in corporate reporting<br />

• XBRL<br />

Hedging fuel price risk<br />

Shipping companies are structurally exposed to fuel price<br />

risks. Increasing fuel prices may impair <strong>the</strong> profitability<br />

going forward. When your functional currency or costs/<br />

revenues are o<strong>the</strong>r than USD you, as a shipping company,<br />

are also substantially exposed to USD risk on purchases<br />

of fuel since fuel is quoted in USD internationally. Shipping<br />

companies may also be exposed to foreign currency<br />

risks on <strong>the</strong> revenue side. Given high fuel prices, shipping<br />

companies are looking to increase <strong>the</strong>ir protection through<br />

<strong>the</strong> use of financial derivatives, ei<strong>the</strong>r locking-in future<br />

purchase prices on forecasted purchases of fuel with<br />

forward or swap contracts, or by entering into options to<br />

cap <strong>the</strong> forecasted purchase prices at maximum level, or<br />

within a range with a collar.<br />

PricewaterhouseCoopers risk services and<br />

solutions include:<br />

• Advise on and review risk management policies<br />

• Advise on and review processes, automation<br />

and internal controls<br />

• IAS 39/FAS 33, e.g. implementation of<br />

hedge accounting<br />

8 PricewaterhouseCoopers


<strong>Hoisting</strong> <strong>the</strong> <strong>sails</strong><br />

2 De bouwstenen van het toezicht<br />

9


2 Asset<br />

Management<br />

& Restructuring<br />

‘Capitalising on<br />

your opportunities’<br />

10 PricewaterhouseCoopers


Manage your shipping and ports assets smart<br />

The Shipping and Ports industry is extremely capital<br />

intensive, so well thought-out capital allocation decisions<br />

are essential to maintaining competitiveness.<br />

Investments in ships, infrastructure, ports, warehouses<br />

and terminals deal with a lot of money. Huge budgets are<br />

spent on new assets, replacements and maintenance.<br />

Developments in <strong>the</strong> environment make asset management<br />

more and more complex. Management must cope with<br />

huge challenges such as achieving higher asset utilisation,<br />

decreasing capital and operational expenditures,<br />

managing risks efficiently and weighing <strong>the</strong> options<br />

for all stakeholders.<br />

Asset (lifecycle) management is <strong>the</strong> process of establishing<br />

an operating environment under which capital returns are<br />

improved through effective management of risks inherent<br />

in owning, managing and operating a large asset base.<br />

Companies may be an asset owner, asset manager, service<br />

provider, or some combination of <strong>the</strong>se roles.<br />

Companies need to take care to assess <strong>the</strong> expected<br />

benefits of spending (e.g. improvement of financial<br />

performance, availability, improvement of environmental<br />

performance of health and safety issues) to ensure that <strong>the</strong><br />

right investments are made. They also need to be prepared<br />

to document to stakeholders how <strong>the</strong>se investments create<br />

and increase value.<br />

Increasing transparency, decreasing cost, improving<br />

reliability and availability of assets and improving on<br />

performance in health, safety and environment are key<br />

goals of a considered approach to asset management.<br />

<strong>Hoisting</strong> <strong>the</strong> <strong>sails</strong><br />

2 Asset Management & Restructuring<br />

PricewaterhouseCoopers asset management services<br />

and solutions include:<br />

• Benchmarking of Asset, Maintenance and Service<br />

Management practices<br />

• Visioning overall Asset, Maintenance and Service<br />

Management function including organisation,<br />

processes, people and technology<br />

• Designing and implementing Asset, Maintenance<br />

and Service Management organisations, including<br />

roles and responsibilities<br />

• Analysis of and independent insight into <strong>the</strong> value<br />

drivers of <strong>the</strong> asset intensive business and <strong>the</strong><br />

underlying performance model<br />

• Identification of specific restructuring and<br />

privatisation projects<br />

• Support communication and change management<br />

work streams<br />

• Select Enterprise Asset Management systems and<br />

simulation (risk analysis) tools<br />

Restructuring & privatisation opportunities<br />

Ports are valuable assets for <strong>the</strong> national economy and<br />

hence, any changes in ownership need to be considered<br />

carefully and cautiously.<br />

There are many views on how port assets can be<br />

structured. Financial and legal restructuring of a port is<br />

a complex procedure with many decisions to be taken.<br />

PricewaterhouseCoopers has a unique ability to offer <strong>the</strong><br />

required blend of specific skills to structure and transfer<br />

ownership of <strong>the</strong> port assets.<br />

Our industry specialists have a profound knowledge of<br />

<strong>the</strong> various concepts of privatisation, corporatisation,<br />

commercialisation, and deregulation. These concepts rely<br />

on instruments such as licenses and concessions, leasehold<br />

11


contracts, Build-Operate-Transfer, Build-Operate-Finance-<br />

Transfer, Build-Operate-Own, and o<strong>the</strong>r arrangements.<br />

Our approach for <strong>the</strong> restructuring of <strong>the</strong> port is a process<br />

which aims to maximise <strong>the</strong> important advantages for <strong>the</strong><br />

different stakeholders including: <strong>the</strong> port authority, <strong>the</strong><br />

terminal operators, <strong>the</strong> port customers, and <strong>the</strong> national<br />

government and economy.<br />

More and more, port authorities are set up as separate<br />

companies, operating more independently from<br />

government authorities. This development may ultimately<br />

involve privatisation.<br />

PricewaterhouseCoopers restructuring services<br />

and solutions include:<br />

• Assessing <strong>the</strong> strategic tasks to be performed by<br />

port authorities<br />

• Designing <strong>the</strong> operational structure for new entities<br />

• Assisting in defining <strong>the</strong> elements to be handed<br />

over to <strong>the</strong> private sector and <strong>the</strong> responsibilities<br />

and assets to be kept in hand of public authorities<br />

• Valuation of companies to be privatised<br />

• Evaluating feasibility of restructuring and<br />

privatisation projects<br />

• Evaluating expected returns on investment<br />

Public Private Partnerships (PPP)<br />

The ‘infrastructure gap’ and its negative impact on<br />

economic growth, job creation and social cohesion globally<br />

have been recognised for many years. The need to improve<br />

and expand infrastructure and suprastructure in ports<br />

(like cranes, quays and railways) is seen as a necessary<br />

condition to successful economic growth. However,<br />

governments have limited financial resources to devote to<br />

increased capital expenditure for improving and expanding<br />

infrastructure and suprastructure and face restrictions on<br />

<strong>the</strong>ir ability to raise debt.<br />

In order to bridge <strong>the</strong> growing gap between <strong>the</strong> cost of<br />

<strong>the</strong>se projects needed and <strong>the</strong> resources available, and<br />

to ensure that <strong>the</strong> infrastructure is delivered as efficiently<br />

and cost-effectively as possible, <strong>the</strong> key question is how<br />

to deliver cost-efficient investment. In this context, Public<br />

Private Partnerships (“PPPs”) are a growing element of<br />

public sector procurement across <strong>the</strong> globe.<br />

We believe that Public Private Partnerships offer a viable<br />

alternative to traditional procurement methods and we<br />

would like to see <strong>the</strong> public and private sectors doing<br />

more business toge<strong>the</strong>r. <strong>PwC</strong> has substantial experience<br />

in advising both <strong>the</strong> public sector and private companies<br />

in structuring, financing and managing huge infrastructure<br />

projects.<br />

PricewaterhouseCoopers PPP services<br />

and solutions include:<br />

• PricewaterhouseCoopers has extensive experience<br />

of working with both governments and private<br />

sector bidders.<br />

• We help <strong>the</strong> public sector develop <strong>the</strong> right<br />

approach to procurement.<br />

• We help private sector partners to get <strong>the</strong> best<br />

out of <strong>the</strong> process.<br />

• As an independent adviser, we have advised on<br />

more PPPs than any o<strong>the</strong>r professional services<br />

organisation and have specialist knowledge of<br />

deals in all sectors including transport, housing,<br />

education, health, defence, water and waste.<br />

12 PricewaterhouseCoopers


Tailored Industry Publications<br />

<strong>Hoisting</strong> <strong>the</strong> <strong>sails</strong><br />

Maximising Opportunites at your port of call<br />

We understand our clients operate in a global business<br />

environment and are confronted with many new<br />

opportunities. They are challenged to define <strong>the</strong> according<br />

strategic responses to turn <strong>the</strong>ir overall strategic vision into<br />

reality. In our paper ‘Maximizing Opportunities at your port<br />

of call’ we provide you an extensive overview of our<br />

services and experiences in advising ports on how to<br />

maximise opportuntities.<br />

Delivering <strong>the</strong> PPP Promise<br />

PricewaterhouseCoopers’ white paper, Delivering <strong>the</strong><br />

PPP promise, identifies some of <strong>the</strong> key issues raised<br />

by PPP projects and suggests appropriate solutions.<br />

Essentially, delivering <strong>the</strong> PPP promise, delivering solutions<br />

that fund new roads, improve rail services and expand and<br />

improve ports more quickly and efficiently.<br />

Trans-European Transport Network<br />

Our paper on <strong>the</strong> Trans-European Transport Network<br />

deals with <strong>the</strong> key challenges that EU countries are<br />

facing in realising necessary investments, co-ordinating<br />

investment among member states, and financing <strong>the</strong><br />

construction and operations of <strong>the</strong> infrastructure.<br />

2 Asset Management & Restructuring<br />

13


3 Fraud<br />

‘Protecting your<br />

shipment’<br />

14 PricewaterhouseCoopers


Managing fraud risks<br />

in <strong>the</strong> Shipping & Ports industry<br />

Fraud has continued making headlines into <strong>the</strong> 21st century,<br />

yet many executives still believe that “fraud can’t happen in<br />

my company”. But fraud does happen, and often – nearly<br />

half (45%) of organisations in <strong>the</strong> Transportation & Logistics<br />

industry report having experienced fraud over <strong>the</strong> past two<br />

years, and <strong>the</strong> actual incidence of fraud may be even higher,<br />

as detection can be difficult.<br />

Fraud schemes in Shipping & Ports are manifold.<br />

Straightforward examples such as manipulation of financial<br />

statements, commercial bribery and cash skimming may<br />

occur as in any o<strong>the</strong>r industry sector and need to be<br />

addressed at <strong>the</strong> top management level. More specifically,<br />

<strong>the</strong> shipping and ports industry is susceptible to:<br />

• Cargo <strong>the</strong>ft and o<strong>the</strong>r types of misappropriation of<br />

assets – <strong>the</strong> most prevalent type of fraud in this industry<br />

• Revenue leakage – likely to happen if shipping, billing<br />

and revenue recognition functions are not linked for<br />

all operations<br />

• Unsupported payments – as shipping companies<br />

operate in a large number of countries with various<br />

business cultures, <strong>the</strong>re is an inherent risk of <strong>the</strong>se kinds<br />

of payments, which may be in contradiction to laws and<br />

regulations<br />

• Falsification of shipping and customs papers – leading<br />

to shipping companies finding <strong>the</strong>mselves liable for VAT,<br />

import duties, excise and even penalties on shipment<br />

• Carousel fraud, also referred to as <strong>the</strong> “VAT merrygo-round”<br />

– taking advantage of <strong>the</strong> opportunities for<br />

falsification which arises when goods are shipped<br />

across borders<br />

<strong>Hoisting</strong> <strong>the</strong> <strong>sails</strong><br />

Managing <strong>the</strong> threat –<br />

how to take action against fraud<br />

3 Fraud<br />

Executives can reduce <strong>the</strong> risk of serious fraud by fostering<br />

a culture of honesty and high ethics, implementing a<br />

code of conduct supported by a whistle blowing system,<br />

evaluating and improving anti-fraud processes and<br />

control activities – as diverse as approvals, authorisations,<br />

verifications, reconciliations, segregation of duties,<br />

reviews of operating performance and security of assets<br />

– and developing an appropriate oversight process.<br />

Management should evaluate whe<strong>the</strong>r appropriate internal<br />

controls have been implemented in any area identified as<br />

posing higher risk, as well as controls over <strong>the</strong> financial<br />

reporting process. Controls is <strong>the</strong> core competence of<br />

PricewaterhouseCoopers. Combined with our profound<br />

understanding of <strong>the</strong> industry, we can support Boards of<br />

Directors and management in designing and implementing<br />

appropriate risk management and control systems.<br />

In addition, our risk management and forensic experts<br />

can help you minimise <strong>the</strong> risk of fraud and deal with it<br />

effectively once a case of misconduct is presumed or<br />

has occurred.<br />

15


PricewaterhouseCoopers antifraud services<br />

and solutions include:<br />

• Identification and assessment of fraud risk using a<br />

specially developed analytical tool, Fraud Scan ®<br />

• Expert investigation where fraudulent (suspicious/<br />

criminal) actions are suspected<br />

• Forensic acquisition and analysis of electronic<br />

evidence and document management<br />

• Quantifying losses<br />

• Analysis of <strong>the</strong> company’s individual risk structure<br />

• Restructuring of business processes for<br />

crime prevention<br />

• Design and improvement of internal<br />

control mechanisms<br />

• Optimisation of sensitive IT systems<br />

• Introduction of communication and<br />

prevention strategies<br />

• Internal staff training on actions to take when fraud<br />

is suspected<br />

• Advice and assistance on securing and<br />

recovering assets<br />

• Analysis of cash and payment flows<br />

• Preparation of factual statements that are<br />

admissible to court<br />

• Investigation into potential breaches of <strong>the</strong> laws<br />

against money-laundering<br />

• Presentation of independent expert evidence<br />

• Support in drafting company specific codes<br />

of ethics<br />

16 PricewaterhouseCoopers


Tailored Industry Publications<br />

<strong>Hoisting</strong> <strong>the</strong> <strong>sails</strong><br />

Protect your shipment<br />

Supporting Transportation & Logistics companies in managing fraud risks<br />

Fraud has continued making headlines into <strong>the</strong> 21st century, yet many executives still believe that<br />

“fraud can’t happen in my company”. But fraud does happen, and often – nearly half (45%) of<br />

organisations in <strong>the</strong> Transportation & Logistics industry report having experienced fraud over <strong>the</strong><br />

past two years, and <strong>the</strong> actual incidence of fraud may be even higher, as detection can be difficult.<br />

This report will outline some of <strong>the</strong> most common fraud schemes in <strong>the</strong> Transportation & Logistics<br />

industry and provide suggestions on combating fraud. Where relevant we have also incorporated<br />

industry-specific insights from <strong>the</strong> results of our Global Economic Crime Survey 2005.<br />

Predicting <strong>the</strong> unpredictable<br />

Protecting Transportation & Logistics companies against fraud, reputation and misconduct risk<br />

The potential for corporate fraud and misconduct to easily spread from a small brush fire into a<br />

full-blown firestorm has garnered <strong>the</strong> attention of regulators, with <strong>the</strong> Unites States SEC, <strong>the</strong> Public<br />

Company Accounting Oversight Board and <strong>the</strong> Federal Sentencing Commission all having recently<br />

addressed this topic. While it may not be possible to eliminate <strong>the</strong> risk of fraud altoge<strong>the</strong>r, a company<br />

can at least identify it early and minimize its damage with proper planning, policies and procedures.<br />

This report provides step-by-step guidance on how to develop an effective antifraud program that<br />

addresses not only financial statement risk, but equally important reputation, operational, legal<br />

and strategic risks. In addition, it provides a summary of fraud schemes that are common to <strong>the</strong><br />

Transportation & Logistics industry.<br />

3 Fraud<br />

Global Economic Crime Survey<br />

PricewaterhouseCoopers regularly surveys companies’ experiences with economic crime. The biennial<br />

Global Economic Crime Survey is <strong>the</strong> most comprehensive investigation of this kind. With over eight<br />

years of data on trends, perceptions and incidents of fraud, PricewaterhouseCoopers’ Global Economic<br />

Crime Survey 2007 points to <strong>the</strong> continued evidence of <strong>the</strong> intractability of fraud. Entitled Economic<br />

crime: People, culture and controls <strong>the</strong> report reveals that internal controls alone are not enough to fight<br />

it. Instead, controls must be backed by a strong ethical company culture, a broad risk management<br />

programme, and “zero tolerance” of executives or o<strong>the</strong>r employees who commit economic crimes.<br />

This year’s survey is based on months of interviews of over 5,400 companies located in 40 countries.<br />

It is <strong>the</strong> largest, most comprehensive international survey of economic crime.<br />

17


4 Customs<br />

‘Sailing safely<br />

through rough waters’<br />

18 PricewaterhouseCoopers


Customs compliance<br />

For shipping companies involved in international trade,<br />

proper management of customs compliance is critical to a<br />

successful operation. Accordingly, companies must develop<br />

comprehensive guidelines for compliance with import and<br />

export requirements, while employing strategies to reduce<br />

<strong>the</strong> costs of compliance on a worldwide basis.<br />

One of <strong>the</strong> common challenges facing shipping and ports<br />

companies is <strong>the</strong> inability to determine a complete and<br />

current “footprint” of <strong>the</strong>ir import and export compliance.<br />

This is, in part, due to <strong>the</strong> decentralisation of customs<br />

compliance within most companies and <strong>the</strong> use of<br />

independent customs brokers, which results in <strong>the</strong> inability<br />

of implementing uniform control procedures. If a company<br />

does not have a comprehensive understanding of its<br />

customs function, it may experience many customs claims,<br />

more supply chain interruption, and increased overall<br />

costs and an inability to systematically identify cost saving<br />

opportunities and potential areas of risk.<br />

PricewaterhouseCoopers customs compliance<br />

services and solutions include:<br />

• Assisting companies with <strong>the</strong> development and<br />

implementation of a global customs compliance<br />

management strategy.<br />

• Helping companies to develop insightful import<br />

and export strategies which may reduce customs<br />

liabilities, while integrating <strong>the</strong> compliance process<br />

into overall business operations.<br />

Authorised Economic Operator (AEO)<br />

AEO is an European Commission (EC) initiative that requires<br />

companies to maintain high levels of security throughout<br />

<strong>the</strong>ir supply chain in order to gain recognition from customs<br />

that <strong>the</strong>y are a secure trader and obtain <strong>the</strong> associated<br />

<strong>Hoisting</strong> <strong>the</strong> <strong>sails</strong><br />

4 Customs<br />

privileges. The EC has issued guidelines that allow shipping<br />

companies to carry out detailed self-audits to demonstrate<br />

that <strong>the</strong>y comply with <strong>the</strong> requirements before submitting<br />

a formal application. This will often be followed by a<br />

detailed audit from <strong>the</strong> corresponding customs authorities.<br />

Companies are also likely to be asked to demonstrate that<br />

<strong>the</strong>re are adequate controls and processes in place to<br />

manage declarations of valuation, origin and classification.<br />

AEO is of major interest to shipping companies importing or<br />

exporting goods into and out of <strong>the</strong> EU. A company must be<br />

established in <strong>the</strong> EU and have a good compliance review<br />

record to qualify. Companies must consider whe<strong>the</strong>r AEO is<br />

appropriate to <strong>the</strong>ir model and where it is, should consider<br />

when <strong>the</strong>y want to be authorised.<br />

Benefits will be provided to those operators who comply<br />

with <strong>the</strong> security and safety requirements contained in <strong>the</strong><br />

AEO legislation. Benefits include customs simplification<br />

and security facilitation. An Authorized Economic Operator<br />

must comply with financial and customs reliability in order<br />

to benefit from customs simplification. Compliance with<br />

<strong>the</strong> customs simplification in addition to specific security<br />

standards and requirements is necessary to benefit from<br />

security facilitation.<br />

PricewaterhouseCoopers AEO services and<br />

solutions include:<br />

An initial review to identify a company’s eligibility<br />

and <strong>the</strong> benefits and obstacles faced in obtaining<br />

certification, including:<br />

• High level customs profile and supply chain<br />

review to identify any gaps between legislative<br />

requirements, EU guideline requirements and a<br />

company’s procedures.<br />

• Assistance in implementing <strong>the</strong> processes required<br />

for AEO certification as well as providing specific<br />

tax and legal advice on complex issues.<br />

19


Customs-Trade Partnership Against Terrorism<br />

In response to <strong>the</strong> increased focus on security in <strong>the</strong> United<br />

States, <strong>the</strong> US Bureau of Customs and Border Protection<br />

(Customs), is operating with a new emphasis on security.<br />

Accordingly, Customs has initiated <strong>the</strong> Customs-Trade<br />

Partnership Against Terrorism (C-TPAT) program. The focus<br />

of C-TPAT is on importing companies’ supply chains, and<br />

<strong>the</strong> security measures put in place to prevent terrorist<br />

penetration. Customs is strongly encouraging all importers<br />

to join C-TPAT and has announced benefits for those<br />

shipping companies that volunteer to comply.<br />

PricewaterhouseCoopers C-TPAT services and<br />

solutions include:<br />

• Assisting companies with admittance and<br />

compliance to C-TPAT. In order to be admitted<br />

to C-TPAT, companies must engage in<br />

self-assessments, security reviews, and<br />

program development.<br />

• Helping shipping companies compile <strong>the</strong> required<br />

data and complete <strong>the</strong> application and agreements<br />

that are a pre-requisite to signing up for <strong>the</strong><br />

C-TPAT program.<br />

By using our developed approach to C-TPAT, your company<br />

may more quickly experience C-TPAT benefits, which<br />

include a reduced number of cargo inspections, expedited<br />

inspections, and increased supply chain efficiency.<br />

20 PricewaterhouseCoopers


Tailored Industry Publications<br />

<strong>Hoisting</strong> <strong>the</strong> <strong>sails</strong><br />

Customs Bulletin<br />

PricewaterhouseCoopers regulary distributes a Custom Bulletin on a monthly basis. Authorised<br />

Economic Operator including all legislative updates are hosted in <strong>the</strong>se publications.<br />

4 Customs<br />

Independent Verification of C-TPAT Cargo Security Controls<br />

A private sector, third party verification process has been successful in several government policy<br />

initiatives. This white paper proposes a similar solution to reduce <strong>the</strong> risk that terrorists will exploit<br />

legitimate trade and <strong>the</strong> intermodal container to attack <strong>the</strong> United States using a weapon of mass<br />

destruction. By embedding a private sector, third-party verification process in <strong>the</strong> Custom-Trade<br />

Partnership Against Terrorism (C-TPAT) program, <strong>the</strong> United States can be better protect and expedite<br />

<strong>the</strong> transport of cargo through its ports.<br />

21


5 Mergers<br />

& Acquisitions<br />

‘Navigating Deals’<br />

22 PricewaterhouseCoopers


Increased acquisition activities within <strong>the</strong><br />

Shipping and Ports industry<br />

Consolidation and a push towards vertical integration are<br />

driving increased acquisition activities in both <strong>the</strong> Shipping<br />

and Ports sectors. Shipping companies are investing heavily<br />

in port terminals, while ports are investing in hinterland<br />

connections like train companies and inland ports.<br />

How do you make a smart deal in <strong>the</strong> Shipping and Ports<br />

industry? First, start with your deal strategy – it has to be<br />

flexible enough to adjust for <strong>the</strong> unexpected, aggressive<br />

enough to win highly competitive business terms, and broad<br />

enough to envision <strong>the</strong> challenges that will confront you<br />

from <strong>the</strong> moment <strong>the</strong> contract is signed. As you move down<br />

<strong>the</strong> path toward reaching agreement on your deal, you will<br />

also need access to <strong>the</strong> right information at <strong>the</strong> right time.<br />

Tax issues, legal risks, conflicts of interest, fluctuations in<br />

<strong>the</strong> shipping and ports markets – all need to be taken into<br />

account with each decision you make.<br />

However, in a business environment where information can<br />

easily overwhelm and confuse – which advisor can help you<br />

fashion a deal that works? To start, look for someone with<br />

sufficient experience and judgment in M&A in <strong>the</strong> Shipping<br />

and Ports industry. Plenty of patience and stamina is also<br />

recommended, as is <strong>the</strong> capability to add value across<br />

<strong>the</strong> entire deal-making continuum, from strategy through<br />

post-deal integration.<br />

At PricewaterhouseCoopers, we fulfill that description.<br />

We offer a full range of tax, financial, business assurance,<br />

and advisory capabilities covering acquisitions, disposals,<br />

private equity, strategic M&A advice, advice on listed<br />

company transactions, financing, and public/private<br />

partnerships. We’re also able to deploy experienced deal<br />

teams – combining Shipping and Ports industry knowledge<br />

with local market expertise – anywhere and everywhere your<br />

company operates. And while every deal is unique in detail,<br />

most will benefit from <strong>the</strong> broad experience we bring in<br />

<strong>Hoisting</strong> <strong>the</strong> <strong>sails</strong><br />

5 Mergers & Acquisitions<br />

<strong>the</strong> areas of due diligence, tax, and, where permitted, legal<br />

advice. In short, we offer integrated solutions with deep<br />

Shipping and Ports experience precisely matched to your<br />

particular deal situation.<br />

PricewaterhouseCoopers M&A services<br />

and solutions include:<br />

• Accessing <strong>the</strong> capital markets and IPOs<br />

• Acquisitions, joint ventures, and alliances<br />

• Downsizing and carve outs<br />

• Transaction risks<br />

• Deal execution<br />

• Deal origination<br />

• Valuation of assets<br />

• Preparing of business plans and financial<br />

modeling of projections<br />

• Capital raising, debt raising and private<br />

equity financing<br />

• Project managing o<strong>the</strong>r advisers (e.g., lawyers,<br />

due diligence providers, etc.)<br />

• Exit strategy reviews<br />

•<br />

Due Diligence<br />

23


Tailored Industry Publications<br />

Tailored Industry Publications<br />

Transportation and Logistics<br />

Intersections*<br />

Global Transportation and Logistics Transactions Analysis<br />

Third quarter 2007<br />

*connectedthinking<br />

Global Sourcing<br />

<strong>PwC</strong> services alongside <strong>the</strong> “deal continuum”<br />

Grouping expertise toge<strong>the</strong>r for one integrated service through <strong>the</strong> deal<br />

�<br />

�<br />

�<br />

�<br />

Deal flow<br />

Bid support<br />

Investment banking<br />

advice<br />

Strategy evaluation<br />

Collaborate and Innovate:<br />

a new world of sourcing*<br />

Identifying<br />

deals<br />

�<br />

�<br />

�<br />

�<br />

�<br />

�<br />

�<br />

Evaluating<br />

deals<br />

No-access due<br />

diligence<br />

Deal strategy validation<br />

Value driver<br />

identification<br />

Target evaluation<br />

(indicative)<br />

Synergy assessment<br />

Pre-deal purchase price<br />

allocation<br />

How to succeed in outsourcing<br />

Intersections<br />

through streng<strong>the</strong>ned governance*<br />

This is a global report on <strong>the</strong> analysis of global Although transportation <strong>the</strong> number of companies and logistics transactions. The report<br />

pursuing strategic outsourcing<br />

is published on a quarterly basis, examining some of <strong>the</strong> global trends in <strong>the</strong> industry and provides<br />

initiatives continues to rise,<br />

charts and commentary that support our point of view on <strong>the</strong>se trends.<br />

Intersections*<br />

This is a global report on <strong>the</strong><br />

analysis of global transportation<br />

and logistics transactions. The<br />

report will be published on a<br />

quarterly basis, examining some of<br />

<strong>the</strong> global trends in <strong>the</strong> industry and<br />

provides charts and commentary<br />

that support our point of view on<br />

<strong>the</strong>se trends.<br />

Pre Deal First 100 days Transformation<br />

Collaborate & Innovate:<br />

a new world of sourcing*<br />

Outsourcing is growing fast and<br />

delivering results. It is covering<br />

more parts of <strong>the</strong> business<br />

landscape, and gaining in<br />

complexity. Many challenges<br />

remain. Today’s market leaders<br />

are embracing collaboration and<br />

transparency to achieve <strong>the</strong> promise<br />

of productivity and performance in<br />

<strong>the</strong> outsourcing enterprise. In <strong>the</strong><br />

spirit of collaboration, we invite you<br />

to share your experiences.<br />

�<br />

�<br />

�<br />

�<br />

�<br />

�<br />

�<br />

�<br />

�<br />

�<br />

Executing<br />

deals<br />

Financial DD<br />

Commercial DD<br />

Operational DD<br />

Deal structuring<br />

Negotiation support<br />

Financing advice<br />

Legal services<br />

Tax and human<br />

resources issues<br />

Completion accounts<br />

SPA support<br />

studies reveal that as many as<br />

half of <strong>the</strong>se investments fail to<br />

return <strong>the</strong> benefits executives<br />

expect. Even a quick glance at <strong>the</strong><br />

portfolio of risks that can derail<br />

an outsourcing initiative begins to<br />

provoke questions about how to<br />

manage outsourcing uncertainty<br />

– across political and country risk,<br />

contractual risk, operational risk, and cultural risk. Common<br />

reasons for outsourcing failures vary widely, but each can be<br />

traced back to a fundamental lapse in managerial oversight and<br />

control – in effect, to a failure in governance.<br />

In this Whitepaper, we examine <strong>the</strong> most effective way to<br />

manage outsourcing risk. This White paper outlines <strong>the</strong> steps for<br />

establishing <strong>the</strong>se centers of excellence and how to improve <strong>the</strong><br />

overall value of outsourcing initiatives.<br />

24 PricewaterhouseCoopers<br />

�<br />

�<br />

�<br />

�<br />

�<br />

�<br />

�<br />

�<br />

�<br />

�<br />

Making deals<br />

successful<br />

Post merger integration<br />

Synergy review<br />

Operational improvements<br />

Purchase price allocation<br />

(IFRS / US GAAP)<br />

Accounting<br />

Integration support<br />

Finance Function<br />

Effectiveness<br />

Governance, Risk &<br />

Compliance<br />

Restructuring,<br />

reorganisation<br />

Structuring employee<br />

benefits schemes<br />

�<br />

�<br />

�<br />

�<br />

�<br />

�<br />

�<br />

Consider Channel 1 independence restrictions!<br />

Harvesting<br />

deals<br />

Portfolio review<br />

Vendor assistance<br />

Sell-side DDCarve-outs<br />

Capital markets<br />

IPO advice<br />

Buyer identification<br />

Investment banking advice


<strong>Hoisting</strong> <strong>the</strong> <strong>sails</strong><br />

1 Titel<br />

25


6 International<br />

Tax Strategy<br />

‘Choosing<br />

a profitable course’<br />

26 PricewaterhouseCoopers


Managing tax risks and facing <strong>the</strong> challenges<br />

Emerging governance and ethical standards require<br />

shipping companies to put more emphasis on managing<br />

risk. At <strong>the</strong> same time, regulatory pressures related to<br />

accounting and reporting transparency have made timely<br />

disclosure of liabilities, contingencies and internal control<br />

processes an issue of <strong>the</strong> highest importance. Surprisingly<br />

though, tax all too often remains a ‘black box’ – impervious<br />

to close scrutiny by investors and analysts. Never<strong>the</strong>less, a<br />

company’s approach to tax strategy and risk management<br />

has an important impact on its perceived value and should<br />

be a key area of focus for any company concerned about<br />

maintaining its reputation.<br />

Unfortunately, for a variety of reasons, tax matters are often<br />

not dealt with in a systematic way. There may be no clear<br />

tax strategy in place; any tax objectives or related policies or<br />

manuals; or <strong>the</strong> tax function itself may be poorly organised.<br />

As a consequence, tax opportunities are lost and risks are<br />

identified too late. This is a particular danger in <strong>the</strong> Shipping<br />

industry, where exposure to corporate tax claims is often<br />

high and non-compliance with transaction taxes such as<br />

VAT and customs rules can effectively put a company out<br />

of business.<br />

Through our shipping industry experience and<br />

expertise we can help you realise <strong>the</strong> best services<br />

and solutions to some of <strong>the</strong> key tax challenges:<br />

• Optimise your worldwide tax position by taking<br />

a global view of your business<br />

• Manage <strong>the</strong> many company and employee<br />

taxation risks associated with cross-border<br />

operations and employment<br />

• Develop a company’s global tax strategy and<br />

design a tax risk management model<br />

• Assess tax risks in M&A situations<br />

• Enhance control of your compliance globally<br />

• Lowering <strong>the</strong> cost of capital<br />

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VAT and o<strong>the</strong>r indirect taxes<br />

Value Added Tax (VAT) is a broadly-based transaction<br />

tax on goods and services, and all European Union (EU)<br />

countries are required to operate a VAT system as part of<br />

<strong>the</strong>ir membership obligations. Many non-EU countries also<br />

operate a VAT system. The VAT issue can be extremely<br />

complex, widely due to constant changes in legislation<br />

leading to unforeseen liabilities. Moreover, shipping<br />

companies are potentially subject to a number of o<strong>the</strong>r<br />

indirect taxes such as freight taxes. Unless shipping<br />

companies manage <strong>the</strong>ir VAT and o<strong>the</strong>r indirect taxes,<br />

<strong>the</strong>ir profitability will decrease whilst working capital<br />

requirements (cash flow) and risks increase.<br />

Managing tonnage tax<br />

6 International Tax Strategy<br />

PricewaterhouseCoopers VAT/indirect taxes services<br />

and solutions include:<br />

• Review of <strong>the</strong> compliance of your import/ export<br />

flows with <strong>the</strong> VAT obligations and <strong>the</strong> existence of<br />

planning opportunities<br />

• Assistance in <strong>the</strong> application/implementation of<br />

VAT procedures and processes<br />

The shipping industry and its related activities are generally<br />

in good shape worldwide. A high demand for cargo space<br />

and strong international investment in new vessels led to an<br />

above average growth over <strong>the</strong> last few years.<br />

Particularly in Asia <strong>the</strong> shipping industry has developed a<br />

strong base, while Europe is trying to maintain its position.<br />

In this respect favourable tax and o<strong>the</strong>r incentives play<br />

an important role. One of <strong>the</strong> most important incentives<br />

has been <strong>the</strong> introduction of <strong>the</strong> favourable tonnage tax<br />

principle. Most European countries implemented a tonnage<br />

tax regime or o<strong>the</strong>r favourable tax regimes.<br />

27


The main advantage of <strong>the</strong> tonnage tax regimes is <strong>the</strong><br />

very low effective tax rate of sometimes less than 1%,<br />

when <strong>the</strong> shipping business is doing well. Tax payable is<br />

based on <strong>the</strong> registered tonnage of a vessel, multiplied<br />

by a fixed amount of deemed profit per ton, instead of <strong>the</strong><br />

actual accounting profits from <strong>the</strong> exploitation of a vessel.<br />

Never<strong>the</strong>less, <strong>the</strong> regimes differ in detail in calculation<br />

methods and concerning qualifying activities, ownership,<br />

lock up period, capital gains, flag requirement and<br />

management requirements. In <strong>the</strong> European Union, tonnage<br />

tax regimes are implemented in Belgium, Cyprus, Denmark,<br />

Finland, France, Germany, Greece, Ireland, Italy, Malta, <strong>the</strong><br />

Ne<strong>the</strong>rlands, Norway, Poland, Spain, Sweden (presumably<br />

sometime in 2008) and <strong>the</strong> UK.<br />

Only certain shipping activities qualify for a tonnage<br />

tax regime. Most tonnage tax regimes are applicable to<br />

‘maritime transport’: <strong>the</strong> transport of goods and persons by<br />

sea in international traffic. Under some tonnage tax regimes<br />

towage, dredging and/or ship management activities<br />

may also qualify. To qualify for a tonnage tax regime a<br />

shipping company must have a certain degree of ownership<br />

regarding <strong>the</strong> vessel. The required degree of ownership<br />

differs between <strong>the</strong> different tonnage tax regimes.<br />

PricewaterhouseCoopers tonnage tax services<br />

and solutions include:<br />

• Helping companies decide how to structure<br />

<strong>the</strong>ir shipping and o<strong>the</strong>r business<br />

• Advise companies with <strong>the</strong> selection of <strong>the</strong> most<br />

appropriate tonnage tax and o<strong>the</strong>r favourable tax regime<br />

International mobility and<br />

cross-border employment<br />

Enterprises active in <strong>the</strong> Shipping & Ports industry sector<br />

are typically faced with cross-border employment as a<br />

consequence of <strong>the</strong> multinational nature of <strong>the</strong>ir activities.<br />

An increasingly mobile workforce can create tax residence<br />

or permanent establishment problems. Every cross-border<br />

worker should be evaluated for immigration compliance<br />

to ensure <strong>the</strong> business is not inadvertently allowing staff<br />

to work abroad illegally. What’s more, cross-border<br />

employment involves a real risk of creating a permanent<br />

establishment, triggering severe tax reporting and financial<br />

repercussions. Specific local shipping wage tax and HR<br />

legislation might also result in large opportunities for<br />

shipping companies to benefit from.<br />

PricewaterhouseCoopers international mobility<br />

services and solutions include:<br />

• PricewaterhouseCoopers can advise on <strong>the</strong> most<br />

tax efficient HR solutions and help manage and<br />

control <strong>the</strong> various and numerous risks costefficiently,<br />

using in-house developed, highly<br />

sophisticated and automated tools.<br />

• The administrative burden will be taken away from<br />

<strong>the</strong> HR manager. You can entrust us with handling<br />

<strong>the</strong> whole international employment process –<br />

from work permit tracking over immigration case<br />

management to tax return preparation.<br />

Transfer pricing (TP)<br />

Inter-company transactions across borders are growing<br />

rapidly and are becoming much more complex. Transfer<br />

pricing is an important issue for <strong>the</strong> shipping industry.<br />

When ships cross international boundaries, compliance<br />

with <strong>the</strong> differing requirements of multiple overlapping tax<br />

jurisdictions is a complicated and time-consuming task.<br />

Tax authorities from each country are imposing stricter<br />

penalties, new documentation requirements, increased<br />

information exchange and increased audit/inspection<br />

activity, so accurate compliance is critical. At <strong>PwC</strong>, we<br />

have a strong international network of dedicated transfer<br />

pricing specialists with advanced training in economics,<br />

28 PricewaterhouseCoopers


accounting, law and project management and highly<br />

experienced in <strong>the</strong> Shipping and Ports industry ready to<br />

work with you.<br />

PricewaterhouseCoopers TP services and<br />

solutions include:<br />

• Documentation and planning<br />

• Dispute resolution<br />

•<br />

Advance pricing agreements (APAs)<br />

<strong>Hoisting</strong> <strong>the</strong> <strong>sails</strong><br />

6 International Tax Strategy<br />

29


Tailored Industry Publications<br />

Choosing a profitable course – European tonnage tax regimes for <strong>the</strong> shipping industry<br />

All tonnage tax regimes in Europe are based on <strong>the</strong> same principle – tax payable is based on <strong>the</strong><br />

registered tonnage of vessels, multiplied by a fixed amount of deemed profit per ton, instead of <strong>the</strong><br />

actual accounting profits. To facilitate shipping companies in making <strong>the</strong>ir choice for <strong>the</strong> optimal regime,<br />

PricewaterhouseCoopers compared <strong>the</strong> European tonnage tax systems for <strong>the</strong> shipping industry.<br />

This report gives you a detailed description of <strong>the</strong> differences between <strong>the</strong>m and calculation examples,<br />

as well as an outline of <strong>the</strong> background of <strong>the</strong> tonnage tax regimes.<br />

Tax Risk Management Guide<br />

This guide outlines firstly <strong>the</strong> issues that need to be discussed when a company is deciding on its policy<br />

and addressing its approach to tax risk management, secondly a framework for managing <strong>the</strong> risks and<br />

finally some specific tools and techniques that can be used in doing so. The guide addresses <strong>the</strong> need<br />

for key stakeholders to be comfortable that <strong>the</strong>re is a tax risk management policy in <strong>the</strong>ir organisation,<br />

that tax, as one of <strong>the</strong> key costs in <strong>the</strong> business is being properly managed and that <strong>the</strong> inherent risks in<br />

<strong>the</strong> tax position of <strong>the</strong> organisation are being both understood and properly controlled.<br />

Opportunities & Challenges in <strong>the</strong> Shipping Industry<br />

The PricewaterhouseCoopers tax shipping network is finalising <strong>the</strong> next version of its leaflet<br />

‘Opportunities and challenges for <strong>the</strong> shipping network’. The leaflet includes an overview of tonnage tax<br />

regimes and o<strong>the</strong>r tax systems applicable to shipping companies in 19 countries. The summary covers<br />

all key shipping nations in Europe as well as some of <strong>the</strong> key shipping countries outside Europe such as<br />

mainland China, Hong Kong and Singapore. Cyprus and Malta were added in <strong>the</strong> version published in<br />

November 2007.<br />

30 PricewaterhouseCoopers


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1 Titel<br />

31


7 Performance<br />

Improvement<br />

‘Gateway to profit’<br />

32 PricewaterhouseCoopers


Improving your performance<br />

We help <strong>the</strong> world’s most progressive Transportation<br />

and Logistics organisations, of all shapes and sizes, to<br />

continuously evolve and adapt in <strong>the</strong> face of a constantly<br />

changing and increasingly complex environment. We help<br />

our clients react with agility to opportunities and threats<br />

by delivering ongoing performance improvements to allow<br />

<strong>the</strong>m to gain and protect competitive advantage.<br />

Our performance improvement consultants offer<br />

services in <strong>the</strong> following areas:<br />

• Finance<br />

• Operations<br />

• People<br />

• Strategy<br />

•<br />

Technology<br />

Financial effectiveness<br />

Shipping and Port companies should be looking at building<br />

<strong>the</strong> processes, controls (yield-management) systems<br />

and staff capabilities that ultimately help to manage <strong>the</strong><br />

business better, both now and for <strong>the</strong> future. Management<br />

will raise questions like: How can we get more value from<br />

our company’s finance function? Does our finance function<br />

support our company’s business operations? What are <strong>the</strong><br />

key risks faced by our company – and are we effectively<br />

managing those risks? How do we spend less time retrieving<br />

and reporting information? Does our company have <strong>the</strong><br />

appropriate organisation in place to address compliance<br />

requirements? Have we got <strong>the</strong> right person in <strong>the</strong> right<br />

finance role?<br />

We work closely with clients to improve <strong>the</strong> effectiveness<br />

and efficiency of <strong>the</strong>ir companies’ finance operations. Our<br />

accounting, organisational and technology skills can help<br />

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enhance <strong>the</strong> core transaction processing and reporting<br />

competencies of <strong>the</strong> finance function, while streng<strong>the</strong>ning<br />

its ability to support management decision-making and<br />

corporate strategy.<br />

Maximising your revenues<br />

7 Performance Improvement<br />

PricewaterhouseCoopers financial effectiveness<br />

services and solutions include:<br />

• Finance reviews<br />

• Performance management<br />

• Consolidation and reporting<br />

• Treasury and working capital<br />

• Back office operations<br />

• People<br />

• Systems and tools<br />

• Risks and controls<br />

Shipping and Ports companies face significant challenges in<br />

recording and collecting all of <strong>the</strong> revenue to which <strong>the</strong>y are<br />

entitled. This is especially true because of <strong>the</strong> high volume<br />

of transactions and several locations of service delivery.<br />

Revenue leakage can occur in <strong>the</strong> following situations:<br />

• Billing and shipping terms are commonly tailored to fit<br />

customer needs. However, tiered pricing, incentives<br />

and discounts are not always communicated accurately<br />

between sales, operations and finance, resulting in<br />

errors and customer disputes.<br />

• Complex billing and shipping terms may not be<br />

accepted by downstream systems. Errors related to<br />

work-arounds or manual adjustments result in lost<br />

revenue or additional costs.<br />

• Failure to reconcile order-specific quantities, size and<br />

weight with actual picked-up or delivered items results<br />

in unbilled revenue or costly loss-related claims.<br />

• Incomplete or inaccurate shipping information often<br />

33


•<br />

•<br />

result in items not progressing to <strong>the</strong> next stage of<br />

delivery. Unresolved errors or omissions result in billing<br />

or collection difficulties.<br />

Incomplete or inaccurate manifests result in delayrelated<br />

costs.<br />

Unclear or inaccurate terms result in disputes between<br />

parties; third-party carriers often have no incentive to<br />

work with originating shippers to clear disputes over<br />

volume discounts and surcharges.<br />

PricewaterhouseCoopers works with shipping companies<br />

to address <strong>the</strong>se challenges, helping clients implement new<br />

sales management processes that eliminate service delivery<br />

at below-margin price points and metrics that prevent sales<br />

teams from receiving commissions for unprofitable sales.<br />

Identify Quantify Capture<br />

Identifies where you<br />

are leaking revenue<br />

and diagnoses<br />

critical problems.<br />

Quantifies how<br />

much you can<br />

capture and<br />

evaluates <strong>the</strong><br />

ROI of recovering<br />

<strong>the</strong> revenue.<br />

Maximizer Solutions<br />

Shared service centres, outsourcing and<br />

off-shoring<br />

Captures <strong>the</strong><br />

revenue by<br />

implementing<br />

proven solutions.<br />

Centralising back office functions like order intake,<br />

planning, accounts payable, accounts receivable and<br />

financial accounting/reporting can often be an effective<br />

cost reduction strategy. For shipping companies who are<br />

operating in a wide variety of locations worldwide however,<br />

centralising may be a good alternative to improve overall<br />

quality of services and make processes more efficient.<br />

Companies may also want to consider off-shoring in<br />

a country with relatively low labour costs. Centralising<br />

services and off-shoring are very complex projects which<br />

require significant advance planning. Management needs<br />

to consider how to make <strong>the</strong> case for shared services, what<br />

processes to include, and where <strong>the</strong> shared service centre<br />

should be located.<br />

Companies also need to ensure that <strong>the</strong>y can manage<br />

<strong>the</strong> customer/service provider relationship and ensure<br />

<strong>the</strong> delivery of appropriate service levels. In addition,<br />

<strong>the</strong> organisation model, required technology and<br />

implementation approach should be considered.<br />

PricewaterhouseCoopers services and<br />

solutions include:<br />

• Feasibility study<br />

• Selection of possible locations<br />

• Developing implementation plans<br />

• Performance reviews (post implementations<br />

reviews, benchmarking, audit and redesigns<br />

of shared services centres)<br />

• Dismantle of shared service centres<br />

34 PricewaterhouseCoopers


Tailored Industry Publications<br />

How to<br />

succeed in<br />

outsourcing<br />

through<br />

streng<strong>the</strong>ned<br />

governance*<br />

*connectedthinking<br />

<strong>Hoisting</strong> <strong>the</strong> <strong>sails</strong><br />

7 Performance Improvement<br />

Collaborate & Innovate – A new world of sourcing<br />

Outsourcing is growing fast and delivering results. It is covering more parts of <strong>the</strong> business landscape,<br />

and gaining in complexity. Many challenges remain. Today’s market leaders are embracing collaboration<br />

and transparency to achieve <strong>the</strong> promise of productivity and performance in <strong>the</strong> outsourcing enterprise.<br />

In <strong>the</strong> spirit of collaboration, we invite you to share your experiences.<br />

How to succeed in outsourcing through streng<strong>the</strong>ned governance<br />

Although <strong>the</strong> number of companies pursuing strategic outsourcing initiatives continues to rise,<br />

studies reveal that as many as half of <strong>the</strong>se investments fail to return <strong>the</strong> benefits executives expect.<br />

Even a quick glance at <strong>the</strong> portfolio of risks that can derail an outsourcing initiative begins to provoke<br />

questions about how to manage outsourcing uncertainty – across political and country risk, contractual<br />

risk, operational risk, and cultural risk. Common reasons for outsourcing failures vary widely, but each<br />

can be traced back to a fundamental lapse in managerial oversight and control – in effect, to a failure<br />

in governance. In this whitepaper, we examine <strong>the</strong> most effective way to manage outsourcing risk.<br />

The white paper outlines <strong>the</strong> steps for establishing <strong>the</strong>se centers of excellence and how to improve<br />

<strong>the</strong> overall value of outsourcing initiatives.<br />

35


8 Integrated<br />

IT Systems<br />

‘Automating <strong>the</strong> bridge’<br />

36 PricewaterhouseCoopers


Improving IT effectiveness for Shipping<br />

and Ports: Integration is key<br />

Technologies like <strong>the</strong> Internet, increasing band width<br />

(including <strong>the</strong> increase in <strong>the</strong> availability of band width), and<br />

standardisation of formats (XML) are making it possible<br />

for information to become available sooner and to be<br />

shared more easily. Using up-to-date information, getting<br />

rid of delays and using speed for competitive advantages<br />

are some of <strong>the</strong> results. IT technology is pushing new<br />

possibilities. Ports are integrating <strong>the</strong> flow of goods by<br />

means of Information & Communication Technology<br />

platforms, which optimise <strong>the</strong> processes in <strong>the</strong> transport<br />

chains. These systems use on-line information and<br />

communication services to boost <strong>the</strong> efficiency levels of<br />

customers. They also provide <strong>the</strong> ability to integrate within<br />

<strong>the</strong> supply chain, as forwarders, shipping agents and ship<br />

brokers are able to exchange information. Due to this, <strong>the</strong><br />

current bulk of legacy software is getting more and more<br />

connected by means of interfaces, or <strong>the</strong> legacy software is<br />

being replaced by integrated systems (like ERP systems).<br />

Although technology is offering new possibilities, it also<br />

introduces new issues in <strong>the</strong> field of security, connecting<br />

communities on standards and replacing <strong>the</strong> still-used<br />

legacy systems. Addressing <strong>the</strong>se issues while ensuring<br />

that ongoing business runs smoothly presents a serious<br />

challenge.<br />

PricewaterhouseCoopers IT integration services<br />

and solutions include:<br />

• IT Security and Controls<br />

• Development and implementation of security<br />

solutions and controls that mitigate risks<br />

and vulnerabilities.<br />

• Project management and project assurance<br />

• Structured software selection<br />

<strong>Hoisting</strong> <strong>the</strong> <strong>sails</strong><br />

Tracking and tracing to <strong>the</strong> next level<br />

8 Integrated IT Systems<br />

• Due to a lot of practical experience, <strong>PwC</strong> is able<br />

to build bridges between issues facing a client<br />

and software solutions that fit <strong>the</strong>ir company.<br />

• Pre-implementation assurance (PIA) is an<br />

independent assessment of a client’s project.<br />

PIA looks at <strong>the</strong> health of <strong>the</strong> project itself,<br />

whe<strong>the</strong>r <strong>the</strong> expected outcome of <strong>the</strong> project<br />

or change initiative is realised and whe<strong>the</strong>r <strong>the</strong><br />

Go Live is endangered. PIA intends to reassure<br />

management that a project will accomplish<br />

its desired outcome.<br />

International supply chains have a complex and dynamic<br />

nature. Accurately tracking and managing <strong>the</strong> flow of goods<br />

is <strong>the</strong>refore challenging and costly. Due to <strong>the</strong> multi-party<br />

and multi-modal nature of <strong>the</strong> global supply chain, many<br />

shippers face challenges such as security threats (including<br />

misplacement, <strong>the</strong>ft, product tampering, and illegal or even<br />

terrorist uses) and inefficient use of labour and equipment<br />

for tracking goods and containers.<br />

Radio Frequency Identification (RFID) is a technology that is<br />

being used today for automatic identification and traceability<br />

through supply chains. It enables significantly improved<br />

visibility and helps move goods more efficiently through <strong>the</strong><br />

global supply chain. It differs from barcodes because RFID<br />

requires no line of sight. A variant of RFID uses active tags<br />

containing a battery, which are used in Real Time Location<br />

Systems (RTLS). Apart from identification, <strong>the</strong> RFID tag is<br />

also used to determine <strong>the</strong> exact location of <strong>the</strong> goods.<br />

In addition, <strong>the</strong> battery power enables <strong>the</strong> recording of<br />

vibrations, shock, temperature or movement.<br />

37


PricewaterhouseCoopers Tracking services<br />

and solutions include:<br />

• It effectiveness and IT alignment<br />

• Analysing processes, benchmarking, identifying<br />

process improvement<br />

• Opportunities, determining return on investments<br />

• Technology, software and technology<br />

partner selections<br />

• Project support, project management,<br />

change management<br />

• Audit and evaluation<br />

Information Communication Technoly<br />

(ICT) in control<br />

The IT environment is becoming less complex: user<br />

interfaces are becoming more user-friendly and <strong>the</strong><br />

accessibility of computer systems is increasing. On <strong>the</strong><br />

o<strong>the</strong>r hand, complexity is increasing due to <strong>the</strong> tendency<br />

of outsourcing IT services, information integration and<br />

real time availability of information.<br />

These aspects have specific requirements to <strong>the</strong><br />

organisation and <strong>the</strong> management of IT. One of <strong>the</strong> most<br />

important and difficult challenges will be to align IT with<br />

<strong>the</strong> business objectives.<br />

The most common issues originate from <strong>the</strong> area of<br />

business and IT alignment, cost control, outsourcing, and<br />

shared service centres. The question is how to get in control<br />

and stay <strong>the</strong>re.<br />

PricewaterhouseCoopers ICT services<br />

and solutions include:<br />

• IT Effectiveness: Business and IT alignment, based<br />

on <strong>the</strong> COBIT framework<br />

• Performance Improvement: Through business<br />

measurement, benchmarking<br />

• IT Business Risk Management: Helps companies<br />

identify and address IT business risks and align IT<br />

spending with business goals<br />

38 PricewaterhouseCoopers


Tailored Industry Publications<br />

<strong>Hoisting</strong> <strong>the</strong> <strong>sails</strong><br />

IT Governance in Practice – Insight from leading CIOs<br />

PricewaterhouseCoopers has interviewed a number of CIOs worldwide to obtain <strong>the</strong>ir views on<br />

IT governance, <strong>the</strong>ir experience in implementing IT governance, and what it takes to make IT<br />

governance work.<br />

From our interviews it is evident that most organisations recognise <strong>the</strong> importance of IT governance.<br />

However, a “holistic” view that considers all dimensions of IT Governance is not widely found. The<br />

concept of IT governance as an umbrella framework encompassing a wide spectrum of arrangements,<br />

including <strong>the</strong> measurement of benefits, has yet to emerge.<br />

We have included in our report some examples of best practices we have identified.<br />

8 Integrated IT Systems<br />

A united front – Post-merger or acquisition alignment of IT cost management<br />

As soon as <strong>the</strong> deal has been closed <strong>the</strong> real work starts: <strong>the</strong> integration. This is a much-heard<br />

comment in <strong>the</strong> world of mergers and acquisitions. A study by <strong>PwC</strong> shows that, in 89 percent of<br />

merger and acquisition cases, <strong>the</strong> IT function is subject to post-deal integration in some form or o<strong>the</strong>r.<br />

IT integration issues will be <strong>the</strong> order of <strong>the</strong> day in <strong>the</strong> next few years considering <strong>the</strong> expected wave<br />

of mergers and acquisitions. The positive effects of this integration will, however, have to be manifest.<br />

Financial alignment within <strong>the</strong> ICT organisation is an important tool for achieving transparency, cost<br />

awareness and focus on <strong>the</strong> best price/quality ratio of ICT services.<br />

The global state of information security 2007:<br />

Organisations are strong on infrastructure but weak on monitoring and enforcement<br />

Organisations worldwide are investing in infrastructure but lagging in implementation, measurement and<br />

review of security and privacy policies according to <strong>the</strong> 5th annual Global State of Information Security<br />

Survey 2007. According to <strong>the</strong> survey, <strong>the</strong> majority of organisations now have a CSO or CISO in place<br />

(60% in 2007 vs. 43% in 2006), as well as an overall information strategy (57% in 2007 vs. 37% in 2006),<br />

and results show <strong>the</strong> majority are also heavily invested in technology safeguards. O<strong>the</strong>r findings show<br />

that IT is taking budgetary control in 2007, with <strong>the</strong> majority (65%) of information security budgets now<br />

coming directly from <strong>the</strong> IT department.<br />

39


9 Creating<br />

a sustainable<br />

maritime business<br />

‘Our responsibility<br />

to <strong>the</strong> maritime<br />

future’<br />

40 PricewaterhouseCoopers


Enhancing sustainability in your business<br />

Shareholders expect your company to generate profits.<br />

But, <strong>the</strong>y also want your company to make a positive<br />

contribution to society while minimising any negative<br />

effect it might have on <strong>the</strong> environment. This approach to<br />

business – balancing economic interests against social<br />

and environmental concerns – is commonly referred to<br />

as sustainability. Over <strong>the</strong> past decade, sustainability has<br />

moved from <strong>the</strong> fringes of <strong>the</strong> business world to <strong>the</strong> top of<br />

shareholders’ agenda. The concept of sustainability has<br />

gained traction among corporate employees, regulators,<br />

and customers, too. Consequently, any miscalculation<br />

or misjudgement of matters related to sustainability can<br />

have serious repercussions on how <strong>the</strong> world judges your<br />

company and values its shares.<br />

For corporate management, finding <strong>the</strong> right balance among<br />

competing economic, social, and environmental goals is <strong>the</strong><br />

essence of “responsible leadership”. In practice, responsible<br />

leadership means integrating ethical considerations into<br />

company decision-making, and managing on <strong>the</strong> basis of<br />

personal integrity and widely-held organisational values.<br />

Responsible leaders manage for <strong>the</strong> common good and gain<br />

authority and legitimacy in direct proportion to <strong>the</strong>ir success<br />

in serving o<strong>the</strong>rs.<br />

PricewaterhouseCoopers sustainability services<br />

and solutions include:<br />

• Corporate Social Responsibility strategy design<br />

and deployment<br />

• Reporting and assurance of non-financial<br />

information<br />

• Climate change and emissions trading<br />

• Transaction support for environmental health<br />

and safety and reputation issues<br />

•<br />

Supply chain risk management<br />

<strong>Hoisting</strong> <strong>the</strong> <strong>sails</strong><br />

9 Creating a sustainable maritime business<br />

Climate change and <strong>the</strong> shipping industry<br />

Climate change has emerged as one of <strong>the</strong> most important<br />

political and business issues of our time. Transportation<br />

accounts for 22% of greenhouse gas emissions caused by<br />

energy consumption. Governments are increasingly taking<br />

measures to promote emission reduction initiatives, such as<br />

environmental taxes, subsidies and incentives, negotiated<br />

agreements with industry, or emission trading schemes.<br />

Carbon dioxide emissions from shipping are thought to<br />

be double those of aviation and could rise by as much as<br />

75% in <strong>the</strong> next 15 to 20 years if world trade continues to<br />

grow and no action is taken. Shipping has thus far been<br />

spared any significant cuts as CO2 emissions from ships<br />

do not come under <strong>the</strong> Kyoto Agreement or any proposed<br />

European legislation. But pressure is mounting on all sides<br />

for <strong>the</strong> situation to change. The European Commission<br />

announced in 2007 that it would increase efforts to curb <strong>the</strong><br />

shipping industry’s contribution to climate change. Whilst<br />

<strong>the</strong> focus of planned legislation will be on <strong>the</strong> reduction<br />

of air pollution, <strong>the</strong> Commission is also investigating an<br />

inclusion of <strong>the</strong> shipping industry in <strong>the</strong> existing carbon<br />

dioxide emissions trading scheme.<br />

PricewaterhouseCoopers has been working with policy<br />

makers and companies since 1997, helping to analyse<br />

issues and develop practical solutions for our clients.<br />

With a network of more than 150 professionals across<br />

Europe, <strong>the</strong> Americas and Asia Pacific, <strong>PwC</strong> offers a<br />

broad range of advisory, assurance and professional<br />

services that collectively guide clients through <strong>the</strong><br />

complexities of climate change and emissions trading.<br />

41


PricewaterhouseCoopers climate change services and<br />

solutions include:<br />

• Strategy formulation<br />

• Carbon finance and transactions<br />

• Clean development mechanism and joint<br />

implementation project design and development<br />

• Carbon risk management and health check<br />

• Greenhouse gases data management, reporting,<br />

and verification<br />

• Public policy and delivery<br />

Tailored Industry Publications<br />

Building trust in emissions reporting<br />

This report highlights <strong>the</strong> key characteristics of <strong>the</strong> world’s main emission trading schemes,<br />

presents a new vision for compliance in emissions trading and calls for global action to develop<br />

this.Key to this trust are <strong>the</strong> three central criteria of transparency, accountability and integrity. The<br />

PricewaterhouseCoopers report looks at how <strong>the</strong> patchwork of trading schemes that are emerging<br />

around <strong>the</strong> globe stacks up against <strong>the</strong>se criteria. Despite good intentions across <strong>the</strong> board, <strong>the</strong> general<br />

picture is one of new and immature markets, inconsistent and complex compliance frameworks and<br />

risk. PricewaterhouseCoopers make <strong>the</strong> case for urgent and coordinated action to develop a framework<br />

of generally accepted principles and practice that will underpin trust and efficiency in <strong>the</strong>se new markets<br />

– in effect, a new Global Emissions Compliance Language.<br />

The Sustainability Yearbook 2007<br />

For <strong>the</strong> fourth consecutive year, PricewaterhouseCoopers (<strong>PwC</strong>) and SAM Group presented <strong>the</strong><br />

Sustainability yearbook 2008 at <strong>the</strong> World Economic Forum (WEF) in Davos. The Sustainability yearbook<br />

is <strong>the</strong> world’s most comprehensive publication on sustainability and <strong>the</strong> related challenges and<br />

opportunities for companies. In addition, it addresses <strong>the</strong> current and future challenges for companies<br />

in 57 specific industry sectors. The Sustainability yearbook 2008 also highlights <strong>the</strong> global challenge<br />

posed by water use, as well as a chapter about Eco-design showing how factoring <strong>the</strong> ecological<br />

consequences of a given design (resource consumption, noxious emissions, recovery potential) into<br />

product development, integrates <strong>the</strong> environment into <strong>the</strong> value chain.<br />

42 PricewaterhouseCoopers


<strong>Hoisting</strong> <strong>the</strong> <strong>sails</strong><br />

43


Our position<br />

Piloting <strong>the</strong> fleet in <strong>the</strong> Shipping & Ports industry<br />

Industry-wide, <strong>PwC</strong> has got a dominant standing within<br />

<strong>the</strong> market for professional services. When looking at <strong>the</strong><br />

largest companies within <strong>the</strong> Transportation & Logistics<br />

industry worldwide (corresponding to <strong>the</strong> latest Fortune 500<br />

ranking), <strong>PwC</strong> was able to gain an audit market share of<br />

approximately 40%.<br />

Within <strong>the</strong> global <strong>PwC</strong> network, a clear and competent<br />

leadership team has been formed. Headed by our Global<br />

T&L Industry Leader, our industry organisation is split up<br />

into industry sub-sectors mainly.<br />

Narrowing <strong>the</strong> perspective to <strong>the</strong> shipping and ports<br />

sub-sector, <strong>PwC</strong> has acted as independent auditor at many<br />

renowned corporations, such as:<br />

Hapag Lloyd Container Line, COSCO - China Ocean<br />

Shipping Company, CMA CGM Group, APL - American<br />

President Lines, OOCL - Orient Overseas Container Lines,<br />

CSAV Group - Compania Sudamericana de Vapores, CSCL<br />

- China Shipping Container Liners, STX - Pan Ocean, NOL -<br />

Neptune Orient Line, HMM - Hyundai Merchant Marine, Port<br />

of London Authority, Forth Ports, Hutchison Ports, British<br />

Ports Authority, Angelicoussis Shipping Group, Navios<br />

Maritime Holdings, and Danaos Corporation.<br />

<strong>PwC</strong>’s strong audit position in <strong>the</strong> shipping sector is<br />

reflected in its high market share.<br />

Besides <strong>the</strong> audit engagements, our Shipping & Ports<br />

experts have performed advisory works for port authorities<br />

and operators as well as shipping companies around <strong>the</strong><br />

world. The following list of selected assignments shows <strong>the</strong>ir<br />

hands-on expertise:<br />

• OIL - Orient Overseas International - International tax<br />

structuring<br />

• COSCO - China Ocean Shipping Company - Hong<br />

Kong tax compliance, internal control assessment,<br />

IPO assistance<br />

• Port of Rotterdam - Competitiveness analysis<br />

• Port of le Havre - Estate portfolio improvement, Regional<br />

Development Strategy<br />

• Port of Brisbane - Container Port Pricing Study, Port<br />

strategy formulation<br />

• Port of Rotterdam - Analysis of <strong>the</strong> competitive<br />

position of <strong>the</strong> port of Rotterdam for international mobil<br />

investment projects, Strategic analysis of changes in <strong>the</strong><br />

business environment - Organisational diagnostic<br />

• Port of Bordeaux - Business Development and Future<br />

Development Strategy<br />

• Port of Saint Petersburg - Strategic Review of <strong>the</strong> Port of<br />

Saint Petersburg<br />

• Port Singapore Authority - Optimal structure for <strong>the</strong> Port<br />

of Singapore (PSA)<br />

• Port Authority Dubai - Jebel Ali Free Zone Strategy<br />

• European Commission - Analysis of <strong>the</strong> port<br />

development in <strong>the</strong> Baltic States<br />

• Port of Tallinn - Valuation of land of Old City port and<br />

Muuga Harbour<br />

• World Bank - Enterprise Restructuring Plan for<br />

Luka Rijeka<br />

• Sealand Seaports - Feasibility Westerschelde Container<br />

Terminal in Flushing<br />

• European Port Authorities - Benchmarking of port<br />

concession prices for land and quays in <strong>the</strong> HLH-range<br />

• Hutchison Ports Holding - Strategic market analysis for<br />

<strong>the</strong> EU merger task force (DG IV)<br />

44 PricewaterhouseCoopers


Audit market share analysis*<br />

T&L Fortune 500 Top 50 shipping companies<br />

16%<br />

11%<br />

31%<br />

<strong>Hoisting</strong> <strong>the</strong> <strong>sails</strong><br />

2%<br />

40%<br />

21%<br />

21%<br />

4%<br />

24%<br />

30%<br />

<strong>PwC</strong><br />

E&Y<br />

DTT<br />

KPMG<br />

O<strong>the</strong>r<br />

* Market share figures are weighted by <strong>the</strong> total group revenues from <strong>the</strong> companies included in <strong>the</strong> analysis.<br />

Our position<br />

45


What<br />

differentiates<br />

us<br />

PricewaterhouseCoopers has an unparalleled network of<br />

expertise across 150 countries. In addition, our approach<br />

to support essential business decisions in <strong>the</strong> Shipping and<br />

Ports industry has four key points of difference:<br />

Thought leadership<br />

We help you objectively assess <strong>the</strong> various opportunities<br />

in your reach. Our approach is based on in-depth industry<br />

knowledge and helps you to be realistic about specific<br />

industry changes. Our expertise is an integrated part of<br />

<strong>the</strong> <strong>PwC</strong> collaborative network of Transport & Logistics<br />

consultants with various publications in <strong>the</strong> fields of<br />

Shipping & Ports, Rail & Infrastructure, Logistics & Post,<br />

Airlines & Airports.<br />

Our integrated network of industry specialists<br />

No o<strong>the</strong>r firm is able to draw upon such a pool of<br />

connected expert resource. The combination of objective<br />

assessment by our central industry team, combined with<br />

local knowledge, first-hand experience and linkage with<br />

functional <strong>PwC</strong> specialists (financial, M&A, tax, HR, risk<br />

management, performance improvement, etc.) allow to<br />

address most efficiently <strong>the</strong> various aspects of <strong>the</strong> business<br />

decision in all areas where needed. For this purpose, <strong>PwC</strong><br />

adopted <strong>the</strong> idea of Connected Thinking. This is a unique<br />

differentiator that expresses <strong>the</strong> way we join toge<strong>the</strong>r in<br />

sharing knowledge so that we can find <strong>the</strong> best solutions<br />

for our clients.<br />

Our practical and logical approach<br />

PricewaterhouseCoopers uses its expertise to develop a<br />

pragmatic approach which is tailored to support each type<br />

of complex business decision. We provide guidance in <strong>the</strong><br />

decision process by structuring, assessing, and prioritising<br />

<strong>the</strong> alternative strategic responses turning your strategy into<br />

reality.<br />

Specialists on site<br />

The vast network of worldwide PricewaterhouseCoopers<br />

offices allows us to call upon additional expertise where<br />

needed. Backed by high quality professionalism, we can<br />

offer a complete consultancy package to provide our clients<br />

with <strong>the</strong> specialist advice <strong>the</strong>y expect from a leading<br />

international adviser. As opportunities are closely related<br />

to <strong>the</strong>ir specific market place, by consequence, a profound<br />

knowledge of <strong>the</strong> market place is key. Therefore industryspecific<br />

competence centres and specialists are where<br />

your business is.<br />

46 PricewaterhouseCoopers


About <strong>PwC</strong><br />

We are structured as a network of member firms, connected<br />

through membership in PricewaterhouseCoopers<br />

International Limited. PricewaterhouseCoopers’ member<br />

firms operate locally in countries around <strong>the</strong> world. But by<br />

working toge<strong>the</strong>r, member firms also comprise a vigorous<br />

global network. This structure provides <strong>PwC</strong> firms with <strong>the</strong><br />

flexibility to operate simultaneously as <strong>the</strong> most local and<br />

<strong>the</strong> most global of businesses. As a direct result, we are<br />

able to serve a broad range of clients: large, publicly-listed<br />

multinationals; small, private, domestic companies; and<br />

almost everything in between.<br />

Most large <strong>PwC</strong> firms achieved double-digit revenue growth<br />

for a second consecutive year in fiscal year 2007. Gross<br />

aggregated revenues for <strong>PwC</strong> firms worldwide totalled USD<br />

25.2 billion. The aggregate growth in revenues at constant<br />

exchange rates was 11%. In US dollar terms, <strong>the</strong> growth<br />

rate was somewhat lower, at 10.5%, reflecting <strong>the</strong> fact that<br />

certain foreign currencies declined in value against <strong>the</strong> US<br />

dollar during <strong>the</strong> year.<br />

Continued strong economic conditions around <strong>the</strong> world<br />

helped drive robust growth in work for non audit clients<br />

and in transaction-related services during fiscal year 2007.<br />

An analysis of <strong>the</strong> worldwide results by service line shows<br />

that <strong>the</strong> fastest growth was in Advisory services (14.6% in<br />

local-currency terms), while Tax services also performed<br />

very well, with aggregate revenues growing by 15.1% in<br />

local currency terms. The rate of growth in Assurance<br />

services moderated to 6.7% in local currency terms. <strong>PwC</strong><br />

firms performed well in all of our major geographic markets.<br />

Member firms in nearly all of our major regions boasted<br />

double digit growth rates. Particularly good results were<br />

achieved in Central and Eastern Europe which saw revenues<br />

increase by 22.4%, while South and Central America<br />

enjoyed revenue growth of 19.1%. Our Asian firms also<br />

recorded strong growth of 18.8% – driven by particularly<br />

good results from China.<br />

<strong>Hoisting</strong> <strong>the</strong> <strong>sails</strong><br />

PricewaterhouseCoopers has been created by <strong>the</strong> merger<br />

of two firms – Price Waterhouse and Coopers & Lybrand –<br />

each with two additional strengths: a deep understanding of<br />

local markets; and <strong>the</strong> sense of individual responsibility and<br />

initiative that comes from having a stake in <strong>the</strong> practice.<br />

The unit of organisation most critical to our success is also<br />

its smallest and most fluid: <strong>the</strong> client engagement team.<br />

Much of <strong>the</strong> decision-making authority relating to how client<br />

needs are met rests with engagement teams. The team also<br />

has primary responsibility for building and expanding client<br />

relationships.<br />

And <strong>the</strong> team is where much of our people’s professional<br />

development occurs and <strong>PwC</strong>’s culture is passed to<br />

younger professionals. As a consequence, each piece of<br />

<strong>the</strong> <strong>PwC</strong> network shares a single, overriding aim: to help<br />

engagement teams connect with clients, win work, and<br />

mentor <strong>the</strong> next generation of leaders.<br />

PricewaterhouseCoopers has member firms<br />

in 766 offices in 150 countries<br />

PricewaterhouseCoopers people as of June 2007<br />

Partners 8,578<br />

Client Service Staff 108,926<br />

Practice Support Staff 29,263<br />

Total 146,767<br />

47


We are<br />

where you are<br />

Global Transportation & Logistics<br />

Industry Leader<br />

Klaus-Dieter Ruske, +49 211 981 2877<br />

klaus-dieter.ruske@de.pwc.com<br />

Global Shipping & Ports Leader<br />

Michel Adriaansens, +31 10 4075 271<br />

michel.adriaansens@nl.pwc.com<br />

Global Transportation & Logistics<br />

Business Development<br />

Peter Kauschke, +49 211 981 2167<br />

peter.kauschke@de.pwc.com<br />

Global Transportation & Logistics<br />

Knowledge Management<br />

Usha Bahl-Schneider, +49 69 9585 5425<br />

usha.bahl-schneider@de.pwc.com<br />

Australia<br />

Don Munro, +61 2 8266 7328<br />

don.munro@au.pwc.com<br />

Belgium<br />

Peter van den Eynde, +32 3 259 33 32<br />

peter.van.den.eynde@be.pwc.com<br />

Canada<br />

Michael Whitworth, +1 514 205 5269<br />

michael.whitworth@ca.pwc.com<br />

Central and Eastern Europe<br />

Nick C. Allen, +420 251 151 330<br />

nick.allen@cz.pwc.com<br />

China<br />

Thomas Leung, +86 10 6533 2838<br />

thomas.w.leung@cn.pwc.com<br />

Cyprus<br />

Liakos Theodorou, +357 (0) 25 555 201<br />

liakos.<strong>the</strong>odorou@cy.pwc.com<br />

Denmark<br />

Bo Schou-Jacobsen, +45 39 45 36 39<br />

bo.schou-jacobsen@dk.pwc.com<br />

France<br />

Jean-François Châtel, +33 1 56 57 83 25<br />

jean-francois.chatel@fr.pwc.com<br />

Germany<br />

Klaus-Dieter Ruske, +49 211 981 2877<br />

klaus-dieter.ruske@de.pwc.com<br />

Greece<br />

Socrates Leptos-Bourgi, +30 2104284000<br />

socrates.leptos.-.bourgi@gr.pwc.com<br />

48 PricewaterhouseCoopers


Hong Kong<br />

Alan Ng, +852 2289 2828<br />

alan.ng.@hk.pwc.com<br />

India<br />

Amrit Pandurangi, +91 11 5135 0505<br />

amrit.pandurangi@in.pwc.com<br />

Indonesia<br />

Thomson Batubara, +62 21 5289 0400<br />

thomson.batubara@id.pwc.com<br />

Italy<br />

Luciano Festa, +39 6 57025 2465<br />

luciano.festa@it.pwc.com<br />

Japan<br />

Yasuhisa Furusawa, +81 36 266 57 33<br />

Yasuhisa.furusawa@jp.pwc.com<br />

Kenya<br />

Vishal Argawal, +254 20 2855581<br />

vishal.argawal@ke.pwc.com<br />

Luxembourg<br />

Anne Murrath, +352 4948 481<br />

a.murrath@lu.pwc.com<br />

Malaysia<br />

Azizan Zakaria, +603 2173 0512<br />

aziizan.zakaria@my.pwc.com<br />

Mexico<br />

Martha Elena Gonzalez, +52 55 5263 5834<br />

martha.elena.gonzalez@mx.pwc.com<br />

The Ne<strong>the</strong>rlands<br />

Jeroen Boonacker, +31 (0)10 407 53 30<br />

jeroen.boonacker@nl.pwc.com<br />

<strong>Hoisting</strong> <strong>the</strong> <strong>sails</strong><br />

New Zealand<br />

Grant Burns, +64 9 355 8034<br />

grant.burns@nz.pwc.com<br />

Norway<br />

Tore Eriksen, +47 (0) 95 26 02 26<br />

tore.eriksen@no.pwc.com<br />

Philippines<br />

Rodel Acosta, +63 2 8452728<br />

rodel.acosta@ph.pwc.com<br />

Portugal<br />

Jorge Costa, +351 (0) 213 599414<br />

jorge.costa@pt.pwc.com<br />

Russia<br />

Tony Antoniou, +7 495 9676386<br />

tony.antoniou@ru.pwc.com<br />

South East Europa<br />

Momchil Vasilev, +359 2 93 55 301<br />

momchil.vasilev@bg.pwc.com<br />

Singapore<br />

Subramaniam Iyer, +65 6236 3058<br />

subramaniam.iver@sg.pwc.com<br />

South Africa<br />

Akhter Moosa, +27 12 429 0546<br />

akhter.moosa@za.pwc.com<br />

South and Central America<br />

Henrique Luz, +55 11 3674 3601<br />

henrique.luz@br.pwc.com<br />

South East Cluster<br />

Momchil Vasilev, +359 2 93 55 301<br />

momchil.vasilev@bg.pwc.com<br />

1 We are where you are<br />

49


Spain<br />

Ignacio Fernandez, +34 915 684 780<br />

ignacio.fernandez.morodo@es.pwc.com<br />

Sweden<br />

Claeys Thimfors, +46 31 7931131<br />

claes.thimfors@se.pwc.com<br />

Switzerland<br />

Rodolfo Gerber, +41 58 7925536<br />

rodolfo.gerber@ch.pwc.com<br />

Taiwan<br />

Joseph Chou, +886 2 27296666 6693<br />

joseph.chou@tw.pwc.com<br />

Turkey<br />

Cenk Ulu, +90 212 3266060<br />

cenk.ulu@tr.pwc.com<br />

United Arab Emirates<br />

Nathan Wea<strong>the</strong>rstone, +97 150 771 2906<br />

nathan.wea<strong>the</strong>rstone@ae.pwc.com<br />

United Kingdom<br />

Clive Hinds, +44 1727 892379<br />

clive.p.hinds@uk.pwc.com<br />

United States of America<br />

Kenneth Evans, +1 305 375 6307<br />

kenneth.evans@us.pwc.com<br />

50 PricewaterhouseCoopers


Contact<br />

Please contact your local specialist to receive fur<strong>the</strong>r information regarding our<br />

Global Shipping & Ports practice at PricewaterhouseCoopers. You may also use<br />

this contact list to order any of <strong>the</strong> industry publications mentioned through out<br />

this document.<br />

PricewaterhouseCoopers provides industry-focused assurance, tax and advisory services for public and private clients. More than 146,000 people in 150 countries connect <strong>the</strong>ir thinking,<br />

expertise and solutions to build public trust and enhance value for clients and <strong>the</strong>ir stakeholders. Our Transportation & Logistics practice is a global network of partners and client service<br />

professionals dedicated to shipping companies and port operators, airlines and airport operators, rail operators as well as postal, express and logistics service providers.<br />

<strong>Hoisting</strong> pwc.com/transport <strong>the</strong> <strong>sails</strong><br />

Assurance • Tax • Advisory 51<br />

1 Titel

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