Sustainable Tourism: The Tour Operators' Contribution

T h e T o u r O p e r a t o r s ’ C o n t r i b u t i o n
1. Integrating Sustainability into the Business 13
1.1 Exodus: Development of a Responsible Tourism Policy 14
1.2 First Choice Holidays – UK & Ireland Division: Development of a Sustainable Tourism Strategy 17
1.3 Hotelplan: Environmental Reporting 19
1.4 Studiosus: Development of an Environmental Management System 21
2. Supply Chain Management 23
2.1 Atlas Voyages: Suppliers’ Hygiene Control Campaign 24
2.2 Aurinkomatkat-Suntours: Green Contracting for Hotels 26
2.3 LTU Touristik: Technical Assistance to Contracted Hotels 28
2.4 MyTravel Northern Europe: The ‘50 Steps Towards a Good Environment’ Programme 30
2.5 Orizzonti: Green Checklist for Hotels 32
2.6 Premier Tours: Camps and Lodges that Support Local Conservation Projects 34
2.7 TUI Nordic: Promoting Codes of Conduct for Responsible Tourism Among Suppliers 37
3. Internal Management 39
3.1 Aurinkomatkat-Suntours: Staff Training on Sustainable Development 40
3.2 Dynamic Tours: Responsible Tourism Guidelines for Tour Guides 42
3.3 TUI Nederland: Station Centraal – The Paperless Experience 44
3.4 TUI Nordic: Combating Sexual Exploitation of Children 46
3.5 VASCO Travel: Motivational Training for Tour Guides 48
4. Product Management and Development 51
4.1 British Airways Holidays: Life Cycle Assessment of a Key Destination 52
4.2 British Airways Holidays: Offsetting CO 2 Emissions from Air Travel 54
4.3 Discovery Initiatives: Holiday Programmes that Support Local Development and Conservation 55
4.4 MyTravel Northern Europe: Eco-audits of Destinations 58
4.5 Studiosus: Environmentally Friendly Transport Services 61
5. Customer Relations 65
5.1 Accor: Raising Awareness About Protecting Marine Ecosystems 66
5.2 Hapag-Lloyd Kreuzfahrten: Educational Information for Customers 69
5.3 LTU Touristik: Inviting Customer Feedback on Environmental Issues 71
5.4 TUI AG: Interactive Environmental Website 73
5.5 TUI Nederland: Promoting Responsible Travel in Curaçao and Bonaire 75
5.6 Viaggi del Ventaglio: Environmental Interpreter Programme 78
6. Cooperation with Destinations 81
6.1 Atlas Voyages: Supporting Research for Health and Hygiene in Morocco 82
6.2 Hotelplan: An Eco-Fund to Support Sustainability 83
6.3 Travel Walji’s: Contributing to the Local Economy in the Karakorum Region of Pakistan 85
6.4 VASCO Travel: Restoration of the Sarica Church in Cappadocia 87
6.5 Viaggi del Ventaglio: Supporting Local Communities in the Dominican Republic 89
Sustainable Tourism: The Tour Operators’ Contribution 13