Sustainable Tourism: The Tour Operators' Contribution
Sustainable Tourism: The Tour Operators' Contribution
Sustainable Tourism: The Tour Operators' Contribution
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T a b l e o f C o n t e n t s<br />
Foreword 5<br />
<strong>Tour</strong> Operators and <strong>Sustainable</strong> Development: Challenges and Opportunities 6<br />
A Common Response: <strong>The</strong> <strong>Tour</strong> Operators’ Initiative 8<br />
<strong>The</strong> <strong>Tour</strong> Operators’ <strong>Contribution</strong> (full list of cases) 11<br />
1. Integrating Sustainability into Business 13<br />
2. Supply Chain Management 23<br />
3. Internal Management 39<br />
4. Product Management and Development 51<br />
5. Customer Relations 65<br />
6. Cooperation with Destinations 81<br />
Comments from External Reviewers 92<br />
<strong>Sustainable</strong> <strong><strong>Tour</strong>ism</strong>: <strong>The</strong> <strong>Tour</strong> Operators’ <strong>Contribution</strong>
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