Cornerstones - Boca Raton Regional Hospital
Cornerstones - Boca Raton Regional Hospital
Cornerstones - Boca Raton Regional Hospital
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Fall 2010<br />
B o c a R a t o n R E G I O N A L H o s p i t a l<br />
A message from the President<br />
same magnitude of effort will be needed to secure and<br />
sustain the gains we have made and move us to even<br />
more meaningful and substantive achievements.<br />
We must no longer look back. Our entire focus must<br />
be on the opportunities that lie ahead. We have come<br />
together as a team and have a renewed pride in our<br />
<strong>Hospital</strong> and in ourselves as healthcare professionals.<br />
It is a marvelous thing to observe and feel.<br />
True greatness is within our grasp. It will be gained not<br />
by what we did yesterday, but by what we do today…<br />
and tomorrow.<br />
I look forward with confidence and enthusiasm to what<br />
we can accomplish together during this important time<br />
for our <strong>Hospital</strong>.<br />
Sincerely,<br />
<strong>Cornerstones</strong><br />
<strong>Boca</strong> <strong>Regional</strong> Goes Green<br />
Fiscally Responsible & A Great Place to Work<br />
In addition to its clinical excellence, <strong>Boca</strong> <strong>Raton</strong> <strong>Regional</strong><br />
<strong>Hospital</strong> can now add environmentally conscious to its<br />
expanding repertoire. In April, <strong>Boca</strong> <strong>Regional</strong> officially<br />
began its recycling program. In an effort to decrease<br />
unnecessary waste and increase operational efficiency,<br />
the <strong>Hospital</strong> began recycling materials like cardboard,<br />
paper and metals. In the few months since the program<br />
was initiated, <strong>Boca</strong> <strong>Regional</strong> has recycled hundreds<br />
of thousands of pounds of materials and the number<br />
continues to grow daily.<br />
Recycling is not the only thing <strong>Boca</strong> <strong>Regional</strong> is doing to<br />
help the environment; the <strong>Hospital</strong> discontinued the use of<br />
its incinerator – in order to reduce CO² emissions – and<br />
adopted a new program to manage waste streams from<br />
the <strong>Hospital</strong>. This new system will utilize reusable sharps<br />
containers in order to prevent a significant amount of<br />
cardboard and plastic from going to the landfill each year.<br />
Dear Colleagues,<br />
The summer months are now behind us and we are<br />
moving into what is the busiest time for our <strong>Hospital</strong>.<br />
We enter this year’s “season” with significant<br />
momentum. We have solidified our finances, added<br />
depth and expertise to our medical staff and have<br />
initiatives in place to recruit and retain the best and<br />
brightest at all levels of the organization. We have<br />
enhanced and expanded key clinical strengths,<br />
changed our name to better reflect our capabilities<br />
and are aggressively conveying the role we play in<br />
the region’s healthcare to referring physicians and<br />
the public alike. It is an exciting time at <strong>Boca</strong> <strong>Raton</strong><br />
<strong>Regional</strong> <strong>Hospital</strong>.<br />
Jerry J. Fedele<br />
President and Chief Executive Officer<br />
<strong>Boca</strong> <strong>Raton</strong> <strong>Regional</strong> <strong>Hospital</strong><br />
By implementing these programs, <strong>Boca</strong> <strong>Regional</strong> is<br />
contributing to the ever growing initiative of “going green.”<br />
By making a few simple eco-friendly changes, the <strong>Hospital</strong><br />
is doing its part to help conserve natural resources and<br />
reduce pollution in the community.<br />
Appointed to the Medical Staff (July - September)<br />
It is critically important for us to look forward, not<br />
backward. It would be far too easy to limit our<br />
perspective and attitude to that of the road just<br />
traveled as compared to the road we must now take.<br />
Our recovery is over. We achieved what was necessary<br />
for the organization. It was a magnificent effort and that<br />
Bradley J.<br />
Artel, MD<br />
Cardiovascular<br />
Disease<br />
Hari<br />
Brundavanam, MD<br />
Critical Care Medicine /<br />
Internal Medicine<br />
Hillel D.<br />
Cohen, MD<br />
Gastroenterology<br />
Mohamed<br />
Erritouni, MD<br />
Infectious Disease<br />
Habibollah (Bobby)<br />
Ghanavati, MD<br />
Neurology<br />
Martin<br />
Greenberg, MD<br />
Neuro-Surgery<br />
Please submit any interesting story<br />
ideas or pictures you’d like to share<br />
to <strong>Boca</strong>BEAT@brrh.com.<br />
All submissions must include<br />
name and contact information.<br />
Leonard R.<br />
Hock, DO<br />
Internal Medicine<br />
Adil<br />
Sanaulla, MD<br />
Internal Medicine<br />
Heather<br />
Kessler-Reyes, MD<br />
Pulmonary Disease<br />
Susan W.<br />
Shulman, DO<br />
Pediatric<br />
W. Anthony<br />
Lee, MD<br />
Endovascular<br />
Surgery<br />
Sharon M.<br />
Smith-Thomas, MD<br />
Obstetrics /<br />
Gynecology<br />
John A.<br />
DiSilvestro, MD<br />
Cardiovascular<br />
Disease<br />
j<br />
Ronald M.<br />
Levy, MD<br />
Gastroenterology<br />
Daniel E.<br />
Torres, DMD<br />
Oral / Maxillofacial<br />
Surgery<br />
Richard<br />
Marques, DO<br />
Internal Medicine<br />
Jose L.<br />
Martinez, MD<br />
Pulmonary Disease<br />
Madelaine<br />
Vilme, MD<br />
Internal Medicine<br />
Jorge I.<br />
Montalvan, MD<br />
Internal Medicine<br />
Zachary L.<br />
Yablon, MD<br />
Nephrology
B o c a r e g i o n a l W A Y<br />
d e pa r t m e n t h i g h l i g h t s<br />
Strive for excellence<br />
Be in the know! There are five important areas that all employees should be aware of. These are key to our future<br />
success and specific measures for each area are reported to the Board of Trustees on a monthly basis:<br />
• Quality and Safety<br />
• Patient Satisfaction<br />
• Financial Performance<br />
• Growth<br />
• People<br />
In this issue, we provide you with some important facts about <strong>Hospital</strong> Quality (Core Measures) and Patient Satisfaction.<br />
Quality<br />
As part of the Medicare Prescription Drug, Improvement and Modernization Act of 2003, the Centers for Medicare and<br />
Medicaid Services (CMS) require hospitals to collect and submit “Core Measures.” These processes of care pertain to<br />
particular medical conditions and procedures. For most patients, providing this recommended care helps our patients<br />
to achieve the best possible results. Members of the public can access our performance with these processes when<br />
making decisions about their health care. These results, also referred to as National Quality Improvements Goals,<br />
can be viewed through the Joint Commission’s Quality Check website [www.qualitycheck.org]. The most recent data<br />
displayed is for the time period of April 2009 to March 2010.<br />
Our performance<br />
CORE MEASURE<br />
Score<br />
Heart attack care +<br />
Heart failure care<br />
√<br />
Pneumonia care<br />
√<br />
Surgical care improvement project -<br />
Patient Satisfaction<br />
+ = This organization’s performance is above the target range/value<br />
√ = This organization’s performance is similar to the target range/value<br />
- = This organization’s performance is below the target range/value<br />
Each member of the <strong>Boca</strong> <strong>Regional</strong> team should consider providing the highest level of quality, safety and service<br />
as a personal responsibility. It takes each one of us to achieve excellence in performance. Find out how your area<br />
contributes to or supports these Core Measure processes.<br />
Our patients may receive a survey in the mail after receiving services at <strong>Boca</strong> <strong>Raton</strong> <strong>Regional</strong><br />
<strong>Hospital</strong>, asking questions about their experience during their visit.<br />
Inpatient <strong>Hospital</strong> goal = 70th Percentile<br />
Outpatient Services goal = 70th Percentile<br />
Emergency Services goal = 70th Percentile<br />
Outpatient Oncology goal = 70th Percentile<br />
A score in the 70th percentile means that we achieved patient satisfaction scores that exceed 70% of the <strong>Hospital</strong>s<br />
in the Press Ganey database. High performing hospitals recognize that achieving high levels of patient satisfaction<br />
can be a significant differentiating factor and help to drive success in other areas as well. Every employee has an<br />
opportunity to help us be successful in this area.<br />
Do you know your area’s score? If not, be sure to ask your Department Leader!<br />
Cardiac Rehabilitation Program<br />
With the American Heart Association Heart Walk behind us, we are<br />
becoming more aware of heart disease. Almost everyone is touched by<br />
this disease in some way--be it a family member, friend or coworker.<br />
The staff of the Lynn Heart & Vascular Institute’s Cardiac and Pulmonary<br />
Rehabilitation program is comprised of three RNs as well as six exercise<br />
specialists who have bachelor’s degrees in exercise science or master’s<br />
degrees in exercise physiology. Patients can begin cardiac rehab<br />
following bypass surgery, valve replacement or repair, angioplasty, heart<br />
attack, heart transplant or angina. Patients can enter our program as<br />
soon as three weeks following bypass surgery. Our job is to evaluate<br />
each patient and set realistic short and long-term goals for each. One<br />
main goal is to get each patient back to their level of activity and quality<br />
of life prior to the event. It is not unusual to hear patients say that they<br />
feel the best they have ever felt after completing our programs. To help<br />
patients achieve these goals, an exercise and education program is<br />
specific for each patient.<br />
The Cardiac and Pulmonary Rehabilitation program can see up to<br />
80 patients each day in season. To ensure patient safety, constant<br />
ECG, blood pressure, and heart rate monitoring are conducted. Patients<br />
usually come in three days a week for as long as three months. In<br />
that time, patients work on exercise duration and usually achieve up<br />
to 45 minutes of continuous exercise. When they reach that goal, they<br />
begin working on exercise intensity. Patients use a variety of equipment<br />
including treadmills, elliptical trainers, recumbent step machines,<br />
Airdyne bicycles, and upper body cycles. Additionally, education is<br />
an important component of cardiac rehab. Patients are educated on<br />
individual risk-factor reduction throughout the program.<br />
When patient census is low in cardiac rehab, the staff switches over<br />
to pulmonary rehab, helping patients with lung disease including<br />
emphysema, chronic bronchitis, bronchiectasis, lung transplant or Cystic<br />
Fibrosis. Much like cardiac rehabilitation, an exercise and education<br />
program focusing on disease management skills are implemented as<br />
patients are able to manage their daily activities with less shortness of<br />
breath plus more endurance and strength.<br />
If you, or someone you know, has heart or lung disease talk to your<br />
doctor and remember the Lynn Heart & Vascular Institute’s Cardiac and<br />
Pulmonary Rehabilitation facility is right off the <strong>Hospital</strong>’s main lobby.<br />
New to Our Team (July - September)<br />
Kathleen Adorno<br />
Immacula Chery<br />
Courtney Dill<br />
Brian Griffith<br />
Edgar Lerma<br />
Frank Occhipinti<br />
Marie Saint Clous<br />
Emmanuela Tourenne<br />
Dawn Augustine<br />
Christopher Chie-For<br />
Robert Dominick<br />
Mark Harris<br />
Helen Ling<br />
Rosalind Ortiz<br />
Shakira Sarquis-Kolber<br />
Marie Toussaint<br />
Brandon Bechler<br />
Destiny Clark<br />
Kris Everett<br />
Karen Heck<br />
Melissa Lorenz<br />
Robert Osnato<br />
Nancy Shirley<br />
David Voteau<br />
Stephanie Bishop<br />
Edye Cleary<br />
Alexis Flagler<br />
Danielle Hildebrandt<br />
Joann Lugo<br />
Peter Palin<br />
Ria Sobrian<br />
Linda Weber<br />
Kelly Brazzeal<br />
Mary Connolly<br />
Caroline Flynn<br />
Donna Johnson<br />
Jami Mahon<br />
Taneisha Quinn<br />
Sue Steele<br />
Jeanne Wiener<br />
Leslie Burman<br />
Darren Cook<br />
Marla Gershkoff<br />
Yvonne Jones<br />
Brenda Martinez<br />
Diana Raymond<br />
Amber Stefanelli<br />
Tonya Wright<br />
Sarah Cabell<br />
Joni Dennis<br />
Dottie Goff<br />
Vera Jones<br />
Jennifer Melvin<br />
Patricia Redd<br />
Bethie Sylvain<br />
Sara Caldwell<br />
Tiana DeQuesada<br />
Leonardo Gomez<br />
Yuko Kobayashi<br />
Elin Mohomed<br />
Cynthia Rennick<br />
Mimose Tessier<br />
William Chalman<br />
Paula Despirito<br />
Jodi Gribble<br />
Kevin Landau<br />
Supreena Norman<br />
Lois Ronis<br />
Jolene Torres<br />
2
3<br />
A R O U N D B o c a r e g i o n a l<br />
2010 American Heart Association Start! Heart Walk was a success!<br />
“Team BRRH” had an American Heart Association record-breaking 678 registered walkers. To date we have raised $42,220.89 surpassing our goal of $30,000.<br />
Foundation Focus<br />
A generous gift for women’s health<br />
The BRRH Foundation has received a $10 million donation from philanthropist Christine E. Lynn, which<br />
will name the Christine E. Lynn Women’s Health & Wellness Institute at <strong>Boca</strong> <strong>Raton</strong> <strong>Regional</strong> <strong>Hospital</strong>.<br />
The transformational gift is an important step in the creation of a regional destination for women’s health<br />
services at <strong>Boca</strong> <strong>Regional</strong>. A comprehensive array of integrated services will be specifically targeted to<br />
women as they pass through the continuum of healthcare issues during their lifetime, from reproductive<br />
years and maternity care, through menopause and aging.<br />
In announcing the gift, Mrs. Lynn said that she was giving the gift in honor of Gloria Drummond, the<br />
founder of the <strong>Hospital</strong>, on the occasion of Gloria’s 80th birthday celebration. “I know that Gloria shares<br />
my wish that women in our community be afforded the finest, most advanced healthcare,” Mrs. Lynn<br />
said. “With the quality of our physicians, the superb staff and dedication to emerging technology, the<br />
Institute will continue to make a significant difference in the lives of women throughout South Florida.”<br />
“The gift will be utilized to construct a new, state-of-the-art facility for women’s services, creating an<br />
attractive and comfortable setting with an emphasis on clinical excellence, efficiency and privacy,” said<br />
Jan Savarick, President of BRRH Foundation.<br />
“We are so appreciative of Christine’s generosity,” continued Savarick. “The gift launches a<br />
campaign to raise additional funds to support the services and technology of the Lynn Women’s<br />
Health & Wellness Institute.”<br />
What a party!<br />
Go Pink Luncheon<br />
The Sandler Pavilion was filled with over 400 guests as the <strong>Hospital</strong> and Debbie-Rand Memorial<br />
Service League celebrated the 80th birthday of our First Lady – Gloria Drummond.<br />
More than 1,200 attendees filled the ballroom at the <strong>Boca</strong> <strong>Raton</strong><br />
Resort & Club for the 7th Annual Go Pink Luncheon to hear cancer<br />
survivor and women’s health activist Fran Drescher. Drescher,<br />
best known for her role in the TV hit, “The Nanny,” is a best-selling<br />
author and outspoken advocate for women’s health awareness,<br />
early detection and treatment and patient empowerment.<br />
The Go Pink Luncheon is one of <strong>Boca</strong> <strong>Raton</strong> <strong>Regional</strong> <strong>Hospital</strong><br />
Foundation’s signature events. It has grown into south Florida’s<br />
premier event for women’s health education and wellness,<br />
attracting attendees from throughout the region. Louise Morrell,<br />
MD, Medical Director of the Lynn Cancer Institute, was the special<br />
guest speaker.<br />
Proceeds benefit the Foundation’s Go Pink<br />
Challenge, supporting the Lynn Women’s<br />
Health & Wellness Institute and the Lynn<br />
Cancer Institute. Funds raised through<br />
the Challenge have been utilized<br />
to purchase a 3-D ultrasound, a<br />
PEM scanner, and the Kathryn<br />
Krickstein Pressel MammoVan.
Physicians of the Month<br />
JULY<br />
Employee of the Month<br />
J U LY<br />
Alfred Albert, Environmental Services<br />
Jeffrey Miller, MD<br />
Urology<br />
AUGUST<br />
A U G U S T<br />
Alfred Albert, Environment Services, has been with the <strong>Hospital</strong> since May 2006 and has only missed<br />
one day of work in his tenure. He is always courteous and greets everyone he passes. His approach<br />
to work is truly outstanding and makes sure the public areas are clean and presentable. He has been<br />
extremely flexible when sudden drop in patient census has meant the opportunity to clean department<br />
units. What stands out about Alfred is his initiative to help without waiting to be asked. He is friendly,<br />
always has a smile and he never says “no.”<br />
Rachael Carpenter, Facilities Management<br />
Danni Driscoll, MD<br />
Anesthesiology<br />
SEPTEMBER<br />
Rachael Carpenter, Facilities Management, is always willing to go the extra mile to get the job done.<br />
Besides her daily responsibilities, she maintains all of the EOC documents required by Joint Commission.<br />
She has a large role in the <strong>Hospital</strong>’s safety process assuring that paperwork is completed for all<br />
inspections and surveys are readily available to inspectors when requested. Rachael is also involved in<br />
<strong>Boca</strong> <strong>Regional</strong>’s Hazardous Waste Program and Life Safety Program by coordinating information, assisting<br />
with training and ensuring that all licenses and certificates are up-to-date throughout the <strong>Hospital</strong> and<br />
off-site locations. In addition to working at the <strong>Hospital</strong>, Rachael is also attending nursing school. Because<br />
of her dedication, knowledge and willingness to learn, we salute her.<br />
S E P T E M B E R<br />
Jon Schauer, DO<br />
Anesthesiology<br />
Total Rewards<br />
Healthy Habits<br />
<strong>Boca</strong> <strong>Regional</strong>: Operation Health<br />
Anita Healy, Patient Access<br />
For the past two years, Anita Healy, Patient Access, has been the ER Patient Access Supervisor and has<br />
made several contributions to the overall improvement of the department. She has implemented a 100%<br />
QA (Quality Assurance) tracking process and increased point of service collections by 78%. Anita possesses<br />
strong, creative problem-solving skills and improved relations with the ER clinical staff. She has also caught<br />
several outsiders attempting identity theft and always puts customer service first.<br />
Our Quality / Accolades<br />
It is the mission of the Wellness Committee to<br />
create a collaborative environment, comprised of<br />
health and wellness resources and to facilitate<br />
healthy choices to improve employee overall<br />
well-being.<br />
In an effort to fulfill this objective, the Committee<br />
conducted an Employee Survey and based on its<br />
results, has implemented lunch-time classes that<br />
promote healthy habits.<br />
Classes include Stress Management, Diet and<br />
Nutrition, Emotional Eating, FAD Diets, Chronic<br />
Pain, Weight Watchers and many more that focus<br />
on health and wellness.<br />
The Wellness Committee has also created the “Just<br />
Walk 10,000 Steps-a-Day” program, which began<br />
on October 18th. It is an 8-week program that<br />
encourages employees of <strong>Boca</strong> <strong>Regional</strong> to engage<br />
in short sessions of physical activity throughout the<br />
day. The program stresses the benefits participants<br />
can achieve through the accumulation of incidental<br />
daily activities and recommends adding a few<br />
additional steps; things like parking in the back of<br />
the parking lot or taking a 10 minute walk at lunch<br />
can have a significant impact in this program.<br />
All of these programs have been established in<br />
an effort to promote the health and wellness of all<br />
<strong>Boca</strong> <strong>Regional</strong> employees. Through the Wellness<br />
Committee’s commitment to health and education,<br />
the <strong>Hospital</strong> continues to support its employees<br />
in their pursuit of improved personal health and<br />
prevention of disease.<br />
National study finds <strong>Boca</strong> <strong>Raton</strong> <strong>Regional</strong> <strong>Hospital</strong><br />
in Top 5% for Multiple Procedures and Diagnosis<br />
HealthGrades ® , the leading independent healthcare ratings<br />
organization, published a study finding that <strong>Boca</strong> <strong>Raton</strong><br />
<strong>Regional</strong> <strong>Hospital</strong> is again among the top 5% in the nation<br />
for Cardiac, Stroke, Prostatectomy and GI care. The nation’s<br />
nearly 5,000 hospitals were all included in this sweeping<br />
study, which examined mortality rates and complication rates<br />
from government data from 2007, 2008 and 2009.<br />
Employee Health Center<br />
<strong>Boca</strong> Beat Contributing Staff<br />
Editors<br />
Mindy Raymond<br />
Vice President, HR<br />
Brian Altschuler<br />
Executive Director, HR<br />
Thomas Chakurda<br />
Vice President, Marketing<br />
Contributing Editors<br />
Joann Wade<br />
Director, Medical Staff<br />
Jonathan Harrison<br />
Organizational Development<br />
Barbara Sferra<br />
Human Resources<br />
Eileen Horvath<br />
Foundation<br />
In Florida, the 2011 awards ranks <strong>Boca</strong> <strong>Raton</strong> <strong>Regional</strong><br />
<strong>Hospital</strong> as:<br />
• #1 for cardiac surgery (second year in a row)<br />
• #1 for overall cardiac services<br />
• #1 for treatment of stroke<br />
• #2 for gastrointestinal services<br />
• #3 for gastrointestinal medical treatment<br />
July marked the successful launch of the Employee Health Center. To date, 25-30 employees per month have received<br />
services at the Center. One employee remarked how convenient it was to receive care without having to miss work. In order to better<br />
serve the employees, please contact the Human Resources Front Desk at 955.4075 to schedule an individual appointment.<br />
Hours:<br />
Monday & Tuesday: 1:00pm to 5:00pm • Wednesday: 11:00am to 2:00pm • Thursday & Friday: 7:30am to 11:00am<br />
Marlene Moni<br />
Marketing Manager<br />
Allison Trowbridge<br />
Marketing<br />
<strong>Boca</strong> Beat<br />
Graphic Designer<br />
Nancy Mae Perez<br />
Marketing<br />
The <strong>Boca</strong> Beat is produced for and about the employees, volunteers,<br />
physicians and friends of <strong>Boca</strong> <strong>Raton</strong> <strong>Regional</strong> <strong>Hospital</strong>.<br />
4