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Contracts Management Guide - Texas Comptroller of Public Accounts

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5. On a scale <strong>of</strong> one to ten, with ten being excellent and one being unsatisfactory, how would you<br />

rate the following: Rating<br />

a. The company’s attitude toward customer service?<br />

b. The company’s ability to resolve problems?<br />

c. The company’s overall performance?<br />

6. On a scale <strong>of</strong> one to ten, with ten being “absolutely would” and one being “absolutely would not,”<br />

would you recommend this vendor to another agency or company?<br />

Rating<br />

7. In your opinion, what are the vendor’s …<br />

a. Strengths?<br />

b. Weaknesses?<br />

8. Do you have any additional comments?<br />

_____________________________________<br />

[Signature <strong>of</strong> person conducting reference checks]<br />

112<br />

Total Rating

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