Greater safety at work: - Swissphone

Greater safety
at work:
SWISSPHONE TRIO
automatically makes an emergency
call in the event you fall Page 8
Swissphone on the
high seas:
Cruise ship sends information
and alerts with I.SEARCH Page 4
The Bern University
Hospital can now send alerts
by e-mail or fax as needed Page 14
www.swissphone.com
Issue 2 | 2008
The Swissphone Magazine for Public Safety

INSIDE
CONTENTS
Editorial 0 3
PRODUCTS
Swissphone on the Mediterranean:
Cruise ship can provide discreet
information using I.SEARCH 04
secur.TPA is the new Swissphone system
for tactically alerting specific people 06
Greater safety at work:
SWISSPHONE TRIO combines GSM
and GPS technology in one handy device 08
SOLUTIONS
The multimaster concept stands for
fast regional alerting 10
The Fire Brigade in Ardèche tests the
new functions of RES.Q 12
The emergency response centre of
the Bern University Hospital now has an
efficient alert system 14
SOLUTIONS
The Red Cross in Esslingen-
Nürtingen moves into new rescue
services control centre 16
New workstations for the integrated
North-East control center in Brandenburg 16
Control center vehicles of
Oberbergischer Kreis obtain new
communication software 17
BACKGROUND
“Maintaining the quality standard is
more important than certification itself” 18
EVENTS
Swissphone on the move 20

Helmut Köchler,
President of the Board
EDITORIAL
Dear business partners and customers,
If you use “only” redundant systems you can miss out
on three goals – which is what happened during
the blackout of the EURO 2008 semi-final match when
Germany beat Turkey 3 to 2. Had the game not
gone into overtime, many parts of Europe would have
even missed the final moments of the match.
Modern communication systems are complex and
the extent to which they can be made secure through
redundancy is limited.
In a life and death situation alert systems without
redundancy represent a weak link. In the past, church
bells were used as a secondary and independent
communication system in addition to sirens. With
the introduction of paging technology, sirens were
only used as a secondary system for a long time.
Yet nobody wants to use sirens for alerts anymore.
Where does the future of the secondary independent
alert system now lie?
In Switzerland the alert system is based on two
separate communication channels. In the past and
partly today, people are alerted over the telephone
and separately via paging. Various cantons in
Switzerland have now discarded telephone-based
02 | 03
alerts and replaced them with a second, separate
paging network. The alarm end devices have two
receivers, both of which can receive messages over
radio networks and can thus always be alerted
on the secondary system in the event of a system
failure.
With its new alarm device, RES.Q, Swissphone is even
better equipped to provide for future fail-proof alerts.
If only one radio transmission network is available
then, in case of failure of this network the GSM
module for GPRS messages can be activated as a
back-up solution. However, if it is a matter of
alarming, no alarm system channel is safe however
redundant it is. RES.Q combines paging and modern
“church bells” into a single system.
For more information on the RES.Q terminal, read
pages 12 and 13.
I hope you find this newsletter an interesting read.
Helmut Köchler
The Swissphone Magazine for Public Safety

PRODUCTS
Swissphone on board:
The Costa Classica cruise ship
uses I.SEARCH to send information and alerts
Easy, quick and total coverage: These were the requirements of the internal communication system
that the crew of the Costa Classica cruise ship wanted to use. Aside from quick communication
throughout the entire ship, I.SEARCH also provides an efficient and discreet means of sending alerts.
The Costa Classica cruise ship is owned by the Italian
company Costa Crociere S.p.A, which is based
in Genoa. The company commands a fleet of 19
cruise ships, which sail through the Mediterranean,
off the coast of Northern Europe, in the Caribbean,
around Central America, South America, the
Arab Emirates, the Far East and the Indian Ocean.
I.SEARCH informs, alerts and searches
The Costa Classica was built in 1991 and operates
in the Mediterranean. It can carry 1680 passengers
along with a crew of 590. The cruise ship has 13
decks with a total length of about 220 meters and
a width of about 30 meters.
Author: Patrick Utzinger · Product Manager, Business Unit Systems & Networks, Swissphone Telecom AG,
Samstagern, Switzerland

In order to offer a calm and pleasant Mediterranean
voyage and attend to guests in a courteous
manner, fast communication among staff is essential.
On a ship it is also particularly important that
specialist crew members can get to their assigned
stations quickly, directly and discreetly in an emergency.
For minor incidents, the ship’s organisers do
not want to disturb the guests, but if a serious
emergency arises, then passengers must be brought
to safety as quickly as possible. With I.SEARCH,
the modular system for communication, alerting and
people searching, Costa Classica can achieve three
goals at once: fast communication, discreet alerting
and efficient people searching.
Alerting via e-mail, SMS or pager
I.SEARCH is integrated into both the existing IP
network and radio network (antennas, leaky feeder)
of the ship. The Costa Classica therefore has an
early-warning, information and alert system in addition
to a voice radio system. The relevant information
can be received by e-mail, SMS and POCSAG pagers.
04 | 05
The automatic triggering of technical alerts is one of
the key features of I.SEARCH. Fault messages can
be viewed on the web user interface of I.SEARCH.
When combined with “dynamic grouping”, the
emergency crews assigned to a specific alert group
can be mobilised in due time – regardless of where
they are on the ship.
Even mobile crew members are easily accessible
For crew members with changing stations such as
caretakers, electricians or service personnel,
accessibility over a large area represents a serious
challenge. When combined with the telephone
switchboard of the Costa Classica, I.SEARCH
becomes a convenient people search system.
Using I.SEARCH’s web user interface or an e-mail
program on any PC on the ship you can send the
appropriate pager or SMS messages. This allows you
to reach and inform mobile crew members as well.
The Swissphone Magazine for Public Safety

PRODUCTS
secur.TPA –
a new system for tactically
alerting people
Swissphone Systems GmbH recently introduced its new alert system “secur.TPA” to the market.
“secur.TPA” features the ability to trigger alerts and notifications for emergency personnel from an
easy-to-use PC interface.
The system is based on a database or interface server
which is connected to the PC workstations of the
alert centre. With “secur.TPA” (tactical person alert)
you can trigger alerts using a PC interface or other
communication channels. Once you enter the incident
location and cause on the PC, the appropriate
personnel for the incident will be alerted based on
stored data. Different alert channels can be selected
for each staff member. These channels include,
for example, pager alerts via a digital radio network
and voice texts to a landline or mobile telephone,
or SMS messages.
Author: Günter Rapp · Division Manager of Product Management, Swissphone Systems GmbH, Stuttgart, Germany

Handling confirmations
From an operative/tactical point of view, it is always
best if the alerted individuals are able to respond
to the alert directly. This ensures that the dispatcher
will quickly know whether a follow-up alert is
necessary in order to reach the required number of
emergency personnel. The “secur.TPA” system
automatically processes incoming confirmations. If
someone is notified by telephone, they can report
their status to the system by pressing the appropriate
button. For example: 1 = I'm coming or 2 = I'm not
coming. The outgoing alerts and incoming confirmations
are then grouped on the user interface of
“secur.TPA”.
RES.Q means no longer having to use the
telephone as a backup
The new Swissphone RES.Q alert terminal represents
a giant step forwards in optimising the alert
The Canton Hospital of
Graubünden will use “secure.TPA” to
send alerts
06 | 07
In the Canton Hospital of Graubünden, which is
based in Chur, “secure.TPA” is deployed on servers
and workstations in two separate locations that
are connected over a network. As a result, staff members
can immediately start to work at the other
location when an emergency incident occurs.
Alerts in the Canton Hospital of Graubünden are
not only performed for internal incidents, but
also in the event that a large number of patients
are expected (e.g., a bus accident). The alerts
and notifications are sent to the appropriate personnel
using a variety of communication channels
such as the people search system, telephones
(internal/external), pagers and mobile telephones.
Redundant system design for the
Canton Police Department in Appenzell
The Canton Police Department in Appenzell Innerrhoden
and Ausserrhoden uses a redundant system
based on “secur.TPA”, which means it is used
in the two emergency centres in Appenzell and
Trogen. Different communication channels are
used to send alerts. The primary channel is based
on pager alerting, while telephone alerting is
used as a secondary channel. SMS messages can
also be used when needed.
procedure and a breakthrough innovation. When
using this new Swissphone device, an alerted person
does not need to use a telephone to confirm, but
can do so directly with the RES.Q terminal. This
makes it possible to receive confirmation over
a radio alert – without having to rely on telephone
alerting. As a result, emergency personnel do
not have to use an additional communication device
to send confirmations. The RES.Q terminal can
furthermore be used to send confirmations to the
operations control centre securely and quickly.
In Switzerland, “secur.TPA” offers an alternative to
the system where emergency personnel are mobilised
by telephone. It furthermore meets all the requirements
of the “Fire Service 2000 plus” plan.
In addition, the entire text transmission can be
encrypted with the IDEA system.
The Swissphone Magazine for Public Safety

PRODUCTS
Be on the safe side
with SWISSPHONE
Lawmakers must guarantee that all employees are able to receive immediate help in the event of
an accident, particularly if their work takes them to remote and isolated locations. This also applies to
areas where GPS signals cannot be received. Swissphone's answer to this problem is TRIO.
From the control centre to the terminal via the network:
Swissphone offers perfectly configured
emergency call components and can therefore
provide customised solutions for the field of
“occupational safety”. The latest Swissphone
innovation in this area is TRIO DE955-GP.
This personal emergency call system combines
the latest GSM and GPS technology in one handy
device.
Automatic emergency call after a fall
The compact and durable Swissphone TRIO features
an emergency call button that an employee can
press to trigger an emergency call should a dangerous
situation arise. In addition to the emergency call,
geographical data is transmitted and displayed on a
map in the control centre. TRIO can also send an
emergency signal to the control centre if the carrier
Author: Oliver Schätti · Product Manager, Business Unit Mobile Solutions & Services, Swissphone Telecom AG,
Samstagern, Switzerland

of the device falls or shows no movement after a set
period of time. In such cases the integrated
position, movement and acceleration sensors send
an emergency signal automatically.
In addition, TRIO can be set up to trigger a pre-alert
after a specific time interval elapses. The employee
can both see and hear this alert and must confirm it
by pressing the appropriate button. If the pre-alert
is not confirmed after a specific period of time, an
alarm will be automatically triggered in the control
centre. The device also features geofencing, which
signals the control centre as to whether a previously
defined area is entered or exited.
Periodic connection check
All communication between TRIO and the control
centre is based on GSM technology. If an employee
enters an area where the connection to a GSM
antenna is lost and hence an emergency call cannot
be sent, both the carrier and the control centre will
be notified of this. The end device can be configured
to transmit a status report to the control centre
at regular intervals. Besides information on the
battery charge level and operational status of the
device, the quality of the connection is also displayed
in the control centre.
Also with “in-house” positioning
08 | 09
In areas, channels or buildings where GPS or GSM
signal reception is limited or unavailable, stationary
and battery-powered Swissphone positioning
transmitters can be installed easily. Another option
is to increase the GSM reception range by installing
additional antennas. This ensures that the new
personal emergency call system can be reached in
areas where GSM coverage is not available.
Key functions at a glance
Emergency call functions with GSM
Positioning with GPS and/or positioning
transmitter
Manual alerting by pushing an SOS button
Automatic emergency detection via position,
movement and acceleration sensors
Communication by means of GSM and/or paging
Web tool for geographical positioning
Easy integration into existing operations control
systems
The Swissphone Magazine for Public Safety

SOLUTIONS
Multimaster guarantees
efficient and secure transmission
of alarms on a regional level
The Multimaster concept by Swissphone consolidates multiple alert zones into one region while retaining
the alert time of each zone. Alerts are transmitted quickly, efficiently and securely across the area thanks
to a master-slave configuration.
In the Multimaster concept, master base stations form
the centre of a zone and are surrounded by slave
base stations, which are positioned in such a way
that they transmit alert notifications in the form of
a wave. Precise control of wave distribution enables
even topologically complex areas to be reached
efficiently and ensures that no information is lost when
alert notifications are sent.
High availability
Swissphone supplies its own system components so
that the Multimaster concept can be set up in a
modular fashion. These include: the master base
stations and the paging network controller (PNC)
with redundant design and the feed lines to the
master with parallel running transmission media such
as radio links and fixed-line network connections
(the latter are supplied by network providers). The
high availability of the system is facilitated by
having the slave base stations set up so that the radio
signals overlap individual geographical areas.
Flexible triggering of alerts
Author: Alfred Schärli · Head of Business Unit Systems & Networks, Swissphone Telecom AG,
Samstagern, Switzerland
If necessary, alerts can also be triggered locally by
connecting terminals to the master base station.
This can be useful if a control centre needs to be
moved temporarily due to a specific incident, or if
the redundant connections from the computer-aided
dispatch system to the master base stations fail.
Local alerts are also possible by connecting a terminal
to a slave base station. Moreover, TETRA-POCSAG

Location A Location B Network Feeder Region with optimal coverage
Swissphone
products
Operations
control centre
secur.CAD
Digicom
I.SEARCH
Third-party
products
Operations
control centre
CAD
PNMS
Redundant
paging
network
controller
(PNC)
gateways enable the triggering of alarms from a
TETRA terminal. In this case, alerts within the
TETRA zone are transmitted with POCSAG paging
technology.
Fall back operation mode via the master
base station
PSTN
VPN
The Multimaster network is capable of running independently
and does not have to rely on thirdparty
systems. If, in an emergency operation scenario,
the IP connection to one or more master base
stations fails or the time reference malfunctions,
information is sent throughout the area using the
unaffected master stations. Information on the fall
back operation mode is passed from the PNC
to these master base stations via the air interface.
The master base stations transmit the “fall back
operation” information within the current alert notification
to the slave base stations, which then
also switch to fall back operation mode for alert
broadcasting.
Master
Urban
centre
Master
Master
Paging Network Management System
Continuous network monitoring
Slave
Pager
Slave
10 | 11
To monitor network operation, a convenient paging
network management system (PNMS) is available.
Information on the status of the master and slave
base stations is periodically checked via the air
interface and accessible at all times. This cyclical
radio coverage ensures that radio frequency site
surveys are performed over the entire area. All base
stations can be configured using PNMS.
In addition, monitor receivers in an area can be
positioned so that specific sub-areas of the zone are
permanently monitored. During construction and
installation work, network adjustments can be configured
and controlled via the GSM modem in the
base stations.
High security paging
POCSAG information intended for secure transmission
is protected by IDEA encryption (“international
data encryption algorithms”) en route to the alert
terminals. Our sophisticated plan for regularly
changing encryption keys ensures a high level of
transmission security.
The Swissphone Magazine for Public Safety

SOLUTIONS
The Fire and Rescue Service in Ardèche
is testing RES.Q
The Ardèche fire brigade has about 2500 fire fighters,
2350 of whom are volunteers, who are spread
out over 76 local fire and rescue stations. They are
supported by 63 administrative and technical staff
members. The Mayor and Prefect of Ardèche are
responsible for the administrative branch of the
police and, in particular, for the protection of persons
and property. The affiliated fire and rescue
service of Ardèche (SDIS) is a public institution with
the mandate to provide all the material and personnel
resources necessary to ensure the safety and
protection of the local population.
Author: Lieutenant Colonel Alain Soubrillard · Fire and Rescue Service of the Ardèche Department, France

Equipped with Swissphone pagers
Since spring 1996, all calls to the respective departments
under the numbers 18 and 112 have been
received by the alert centre in Privas. At that time the
alert receivers of the fire brigade were paid by the
individual communities and hence the number of
receivers was very limited. In 2001 the SDIS Ardèche
decided to supplement the alert receivers by
equipping each fire and rescue station with additional
pagers. As a result, the total number of personnel
with pagers increased to 80 per cent in 2004. In 2005
the alert system was converted to alerting the fire
brigade with alert receivers based on the POCSAG
standard. Over the following two years the SDIS
Ardèche purchased pagers from Swissphone in order
to equip all available personnel. This year SDIS
Ardèche also replaced all devices that were over eight
years old with new digital Swissphone devices of
the DE series.
Alerting, confirmation and positioning all in one
Thanks to the GSM/GPRS module integrated into the
new RES.Q alert terminal, the recipient of an alert
can now send a confirmation as to whether or not he
or she can take part in an operation. This allows
the incident manager to know at once how many
emergency personnel will actually respond to the
incident and, when negative confirmations are received,
they can automatically request or mobilise
further emergency personnel. This confirmation
functionality facilitates the comprehensive and fast
management of emergency personnel. It also
prevents the mobilisation of unnecessary resources
and thus eliminates the associated costs.
Optimal alert management with RES.Q
12 | 13
The RES.Q terminal, which has just been released
onto the market, can be used to help organise
volunteer fire fighter availability and personnel administration
in an optimal manner. RES.Q allows
both the delivery of tactical confirmations and the
positioning of emergency personnel, which in
turn leads to extremely efficient personnel management
(see sidebar).
Over the next few months, a group specialising in
search and rescue missions in dangerous areas and
whose members are distributed through the entire
department will conduct a pilot test with RES.Q.
With the optional built-in GPS module, RES.Q can
localise emergency personnel or determine how
far they are from a reference point. This distance comparison
not only indicates how quickly a person
can reach an incident location, but also makes it
possible to perform zone alerting or geographic
alerts. Zone alerting allows precisely those personnel
to be alerted who are located in the proposed
operational area. On data protection grounds the
coordinates of the precise whereabouts of the
emergency personnel are not transmitted to the
control centre. However, the control centre knows
the zone in which the emergency personnel are
situated.
The Swissphone Magazine for Public Safety

SOLUTIONS
Bern University Hospital:
secur.CAD makes efficient
alerting possible
Swissphone has equipped Bern University Hospital with a professional computer-aided dispatch
system. The new system can be used to send alerts through a variety of communication channels
such e-mail or fax.

Bern University Hospital is one of the most important
university hospitals in Switzerland.
It employs around 6,000 people and treats over
220,000 patients every year. The hospital's alert
centre or emergency response centre receives all
incident reports around the clock for fire service
members, service technicians and security personnel.
New computer-aided dispatch system
To make it easier for emergency response centre
personnel to alert and process incidents, the centre
is being equipped with the “secur.CAD” computeraided
dispatch system. Alerts relating to medical and
technical needs as well as safety are now processed
in the new system.
In the past, emergency incidents were handled
manually based on action plans. Internal alerting was
performed using a people search system, while
external alerting was performed using a “mobilise
by telephone system” operated by the regional
incident control centre of the Canton police department
in Berne.
Alerting via all communication channels
“secur.CAD” enables the professional handling of
incidents based on predefined scenarios as well as
the tiered internal and external alerting of relevant
stations over all existing communication channels.
The current systems in use such as the building
control system, the people search system and the
telephone switchboard are integrated into the
Author: Angelika Maier · Marketing, Swissphone Systems GmbH,
Stuttgart, Germany
14 | 15
computer-aided dispatch system, as well as all e-mail
or fax for external alerting. The new system also
includes a module for tactical telephone alerting:
group alerts can now be triggered for major incidents.
Automatic alerting possible
In addition to the usual manual alerting procedure,
which requires dispatchers to process incidents,
“secur.CAD” also offers automatic alerting. If, for
example, sensors or measuring instruments detect
a fire or the fact that a specific threshold value
has been exceeded, “secur.CAD” automatically
initiates the procedures and actions of emergency
personnel without requiring any input from a
dispatcher.
New alerting reduces human workload
This new technology ensures that there is significantly
more capacity available for alerts and that safety
personnel can be accessed faster. Moreover, the
workload of employees at the alert centre, who
are also responsible for manning the emergency
response centre and both the telephone switchboard
and patient admissions at night, is effectively reduced.
In May 2008, the system passed its first factory
acceptance test. Officials at Bern University Hospital
called the test a success and confirmed full
acceptance without reservations.
The Swissphone Magazine for Public Safety

SOLUTIONS
New Rescue Services Control Centre in Esslingen
At the end of May 2008, the emergency service of
the German Red Cross of Esslingen-Nürtingen
moved into its new control centre in Esslingen.
Swissphone Systems GmbH was tasked with
equipping the new control centre with the “secure.
CAD” system and providing technical support
during the transition. All control centre operations
had to be maintained during the entire move: all
calls and emergency calls had to be received and
processed.
Seamless transition
On the day of the move, both the old and the new
control centres were manned from 9 a.m. to 12 p.m.
Calls to the old site were received and then transferred
to the new site, where operations were then
Swissphone Systems GmbH won the bid to equip
the new North-East regional control centre
in Brandenburg, Germany, with the “secur.CAD”
computer-aided dispatch system. This project requires
a number of hardware installations and the integration
of subsystems such as audio-visual equipment,
for example. A comprehensive security concept will
be implemented as well.
Fast and effective when it matters most
The integrated regional control centre merges three
different incident control centres located in the rural
handled. After all data was transferred from the old
system to the new one, the telephone lines were
switched over by the phone company. This allowed
a seamless transition within a short period of time.
Four new operations control stations
The new rescue services control centre is equipped
with four operations control stations, an emergency
call station as well as two system support stations.
The software includes the new “bed availability”
and “appointment calendar” modules. The following
subsystems were also integrated into the control
centre: Radio-wired exchange, analogue 5-tone
follow-up alerts, POCSAG digital alerts, voice documentation,
and office communication applications.
Integrated regional control centre
includes 28 workstations
districts of Barnim, Oberhavel and Uckermark and
places them under a joint command structure.
A total of 28 workstations need to be set up for this
large-scale project. The current version (4.3) of
the “secur.CAD” software is the ideal choice as it
contains all the functions and modules necessary
to fulfil the tasks of the integrated North-East regional
control centre. “secur.CAD” enables fast and secure
alerting and the effective handling of major incidents
in the field offices of the three districts.

Oberbergischer Kreis:
New system for communication
between vehicles and control centre
In Marienheide, Germany, Swissphone Systems
GmbH is equipping 23 rescue service vehicles of
the district control centre in Oberbergischer Kreis
with the mobile MPC vehicle communication system
and the “secur.mobile” software. Two-way
communication between the vehicles and the control
centre is based on GSM/GPRS and is performed
via the Swissphone DiCal radio data module FDM
District control
centre
Swissphone MPC
(Mobile PC) for use in vehicles
Author: Angelika Maier · Marketing, Swissphone Systems GmbH,
Stuttgart, Germany
16 | 17
connection. An electronic device is also integrated
for recording patient data and processing logs
provided by emergency doctors. The overall concept
calls for the creation of a universal data exchange
structure between “control centre – vehicles –
accounting”, which leads to a significant improvement
in quality: error sources arising from multiple data
entries on various devices are avoided.
Voice radio
Device for recording
patient data
Bi-directional
data exchange
via GPRS for RMS
status (RMS = radio
messaging system)
Sending and
receiving BOS analogue
radio transmissions
GPS reception
GSM/GPRS
dual antenna, GPS,
4m, 2 m
The Swissphone Magazine for Public Safety

BACKGROUND
“Certification is first and foremost a
confidence builde”
Werner Schär,
Director of Quality
Management
S w i s s p h o n e q u a l i t y m a n a g e m e n t s y s t e m : I S O 9 0 0 1 : 2 0 0 0 I Q N e t I S O 9 0 0 1 S w i s s Te s t i n g S T S 0 1 8 94/9 EG Directive WEEE Directives
A successful company has to offer products and services that meet customer expectations.
To ensure that those expectations are met, Swissphone adheres to strict quality standards. For
Werner Schär, Director of Quality Management, complying with those standards is even more
important than certification itself.
Why does Swissphone value the ISO quality
management system so highly?
Werner Schär: A quality management system shapes
how the company is organised and can be understood
as a comprehensive management and infor-
mation system. The system helps to continually
improve inter-company workflows as well as increase
customer satisfaction. This is why running a company
without a quality management system is almost
unthinkable nowadays.
Author: Gabriela Knobel · Corporate Communications, Swissphone Telecom AG, Samstagern, Switzerland

What are the real-world effects of such
a system?
Organisation and optimisation mean that all workflows,
from the time of initial customer contact
to contract conclusion and ongoing customer
support, are explicitly defined and described in
a manual and adhered to at all times. This manual
can basically be seen as the operating instructions
for Swissphone. It provides information on who
executes which workflow and what resources are
needed to complete that workflow. These workflows
are continuously evaluated and refined.
How do you rate the external benefits of a
quality management system?
The external benefits are often overrated; for instance,
when certification is used as a marketing tool for
attracting new customers. Quality today is no longer
Quality standards at Swissphone
Swissphone is certified according to the
ISO 9001:2000 standard and obligated to maintain
the quality associated with that standard.
ISO certification is also recognised worldwide: IQNet.
The internal “Swiss Testing” centre is a government-accredited
testing laboratory. It is connected
to the certification area of the ISO Standard 9000.
The same guidelines and any additional provisions
of the EN 17025 apply. This international standard
defines the general requirements for conducting
inspections.
Swissphone is certified in accordance with the
94/9 EC Directive. This certification is mandatory
for Swissphone to be able to produce devices
used in areas with potentially explosive atmospheres
(EX).
18 | 19
a competitive advantage: it is simply, and rightly,
expected by the customer.
Quality management (ISO 9000) is an internationally
recognised standard. The customer or supplier
knows at first glance which organisational measures
are taken by Swissphone. ISO certification is a
benefit insofar as it increases the confidence customers
and government authorities have in the
company.
Which quality standard do you value the most
at Swissphone?
In my opinion the single most important quality
standard is and will always be common sense;
when combined with a “lived” quality management
system, we can reach the goal of continuously
improving performance and service.
As of July 2006, the RoHS Directive (“restriction
of the use of certain hazardous substances in
electrical and electronic equipment”) prohibits the
use of certain substances – including lead – in
all new electric and electronic devices. All relevant
Swissphone products and components feature
the RoHS logo.
The WEEE Directives (“waste electrical and
electronic equipment”) is intended to reduce the
disposal of waste electrical and electronic equipment.
Manufacturers must ensure the collection and
recycling of such equipment. As of 2005, all relevant
Swissphone receivers and charging devices
comply with the WEEE Directives and are labelled
accordingly.
The Swissphone Magazine for Public Safety

EVENTS
Swissphone on the move
Agenda 2008/2009
Date Event Location Background information
30 - 1 October SKYDD 2008 Stockholm (S) www.skydd.net
2 - 4 October 115th National Congress of
French Fire Brigades Rennes (F) www.congres2008.pompiers.fr
3 - 5 October Retter 2008 Wels (A) www.rettermesse.at
7 - 10 October Security Essen 2008 Essen (D) www.security-messe.de
5 - 6 November Occupational Health and Safety in Switzerland Basel (CH) www.arbeits-sicherheit-schweiz.ch
25 - 27 November PMRExpo 2008 Leipzig (D) www.pmrexpo.de
27 - 29 March 2009 Civil Protec 2009 Bozen (I) www.civilprotec.it
25 - 29 May 2009 Tetra World Congress 2009 Munich (D) www.tetraworldcongress.com
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