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NETG IT BUSINESS STRATEGY AND OPERATIONS OPERATIONS CURRICULUM Six Sigma Foundations Introduction au programme Six Sigma / Six Sigma Introduction ....................................................OPERG131 Six Sigma Team Implementation Six Sigma : Réduire les variations pour améliorer la qualité / Six Sigma: Reducing Variation to Improve Quality.....................................OPERG141 Six Sigma : Écouter la voix du client / Six Sigma: Listening to the Voice of the Customer ...................................................................OPERG142 Modèle DMAIC de Six Sigma : Définition du problème / Six Sigma DMAIC: Defining the Problem .....................................................................OPERG143 Modèle DMAIC de Six Sigma : Mesure du processus / Six Sigma DMAIC: Measuring the Process.......................................................................OPERG144 Modèle DMAIC de Six Sigma : Analyse des données / Six Sigma DMAIC: Analyzing the Data....OPERG145 Modèle DMAIC de Six Sigma : Analyse du processus / Six Sigma DMAIC: Analyzing the Process.......................................................................OPERG146 Modèle DMAIC de Six Sigma : Amélioration du processus / Six Sigma DMAIC: Improving the Process.......................................................................OPERG147 Modèle DMAIC de Six Sigma : Contrôle du processus amélioré / Six Sigma DMAIC: Controlling the Improved Process .............................OPERG148 BUSINESS STRATEGY AND OPERATIONS MARKETING CURRICULUM - PARISIAN FRENCH Strategic Marketing in Action Les éléments d'une stratégie marketing / Elements of Marketing Strategy ................................. MKTG201 Analyse du marché / Analyzing the Market ............ MKTG202 MANAGEMENT AND LEADERSHIP MANAGEMENT CURRICULUM - PARISIAN FRENCH Essential Skills For Tomorrow's Managers Compétences des managers de demain / Competencies for Tomorrow's Managers................ MGMTG111 Le manager : un guide et un conseiller / The Manager as Coach and Counselor ........................... MGMTG113 Les bases de la responsabilisation pour les managers / A Manager's Primer for Ensuring Accountability ......................................................... MGMTG115 The Successful Facilitator Notions fondamentales de l'animation : techniques et outils / Facilitative Fundamentals: Techniques and Tools .................... MGMTG232 Coach with Confidence Compétences de coaching / Coaching Skills .......... MGMTG284 Performance Appraisal Étude des performances / Reviewing Performance ............................................................ MGMTG342 Managing Problem Performance Identifier les contre-performances / Identifying Problem Performance ........................... MGMTG162 Supporting Employees through the Change Process Surmonter les changements / Managing Through the Change............................................................... MGMTG182 Making Change Work Orientez-vous dans le changement / Guide Yourself Through Change ....................................... MGMTG322 MANAGEMENT AND LEADERSHIP LEADERSHIP CURRICULUM - PARISIAN FRENCH Leading from the Front Line Les défis du 21e siècle / Challenges of the 21st Century ..............................................................LEADG121 La dynamique du leadership / Dynamics of Leadership .................................................................LEADG126 60 www.skillsoft.com SkillSoft Corporation ©2007 – Information subject to change.
NETG IT Going from Management to Leadership Leadership et motivation / The Enabling Leader........................................................................LEADG223 Leadership et communication / Communicating as a Leader ......................................LEADG225 Encadrer pour améliorer le rendement / Coaching for Performance.........................................LEADG226 Guider vers le changement / Leading through Change.......................................................................LEADG227 PROFESSIONAL EFFECTIVENESS COMMUNICATION CURRICULUM Interpersonal Communication Skills Écouter, influencer et gérer les situations délicates / Listening, Influencing and Handling Tough Situations ......................................COMMG103 Mastering Interpersonal Communication Dynamique de la communication interpersonnelle / Dynamics of Interpersonal Communication .......................................................COMMG111 Outils de communication / Communication Tools........................................................................COMMG112 Effective Listening Skills Écouter pour comprendre / Listening for Comprehension........................................................COMMG152 Améliorer ses compétences en matière d'écoute / Enhancing Your Listening Skills.............COMMG154 Managing and Working with Difficult People Travailler avec des personnes difficiles / Difficult People in the Workplace ...........................COMMG161 Building Better Work Relationships Établir des relations interfonctionnelles efficaces / Building Effective Interfunctional Relationships...................................COMMG191 Email Essentials La messagerie électronique comme outil marketing / E-mail as a Marketing Tool ..................COMMG234 Meeting the Presentation Challenge Délivrer des présentations efficaces / Effective Presentation Delivery...............................COMMG324 Negotiating to Win: Getting the Results You Want Le processus de négociation / The Negotiation Process.................................................COMMG503 Getting Results Without Authority Communiquer efficacement pour obtenir des résultats / Getting Results through Communication .......................................................COMMG515 Effective Use of Feedback for Business Comment faire des commentaires : le guide du responsable / Giving Feedback: A Manager's Guide.......................................................................COMMG525 Delivering Successful Presentations Réussir grâce aux présentations/Presenting to Succeed ...............................................................COMMG301 Ressources de présentation / Presentation Resources Available to You ....................................COMMG303 Effective Business Meetings Organiser des réunions de travail efficaces / Planning Effective Business Meetings ..................COMMG331 Diriger des réunions professionnelles/Leading Effective Business Meetings..................................................................COMMG332 Assertive Communication Affirmation de soi dans les moindres détails / Assertiveness from the Inside Out.........................COMMG172 Emotional Intelligence in the Workplace Développez votre intelligence émotionnelle / Increasing Your Emotional Intelligence..................COMMG144 PROFESSIONAL EFFECTIVENESS PERSONAL DEVELOPMENT CURRICULUM - PARISIAN FRENCH 61 www.skillsoft.com SkillSoft Corporation ©2007 – Information subject to change.
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