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IT SKILLS COURSEWARE Telephone Skills For Business Professionals Telefongespräche effektiv nutzen / Making Telephone Calls Count ............................................COMMB412 Negotiating to Win: Getting the Results You Want Der Verhandlungsprozess / The Negotiation Process.....................................................................COMMB503 Der Verhandlungsprofi / The Master Negotiator................................................................COMMB507 Getting Results Without Authority Getting Results Through Communication / Getting Results through Communication.................COMMB515 Effective Use of Feedback for Business Ein Leitfaden für Manager / Giving Feedback: A Manager's Guide ..................................................COMMB525 Assertive Communication Selbstbehauptung als Zeichen innerer Stärke / Assertiveness from the Inside Out.........................COMMB172 PROFESSIONAL EFFECTIVENESS PERSONAL DEVELOPMENT CURRICULUM - GERMAN Achieving Balance in Your Professional and Personal Life Stress bewältigen / Coping with Stress .......................... PDB114 Overcoming Overload - Managing Memory and Time Zeit als Ressource / Time as a Resource ........................ PDB121 Zeit sinnvoll nutzen / Eliminate the Time Wasters ........................................................................... PDB122 Organisation als Erinnerungshilfe / Organize to Remember .................................................................. PDB123 Zeitmanagement und Erinnerungshilfen / Create Your Time and Memory Management Program .......................................................................... PDB124 Problem-solving and Decision-making for Business Das Problem umreißen / Framing the Problem .............. PDB232 Alternativen bei der Problemlösung schaffen / Generating Alternatives in Problem Solving.................PDB233 Dynamische Entscheidungsfindung / Dynamic Decision Making .............................................................PDB234 PROJECT EFFECTIVENESS PROJECT MANAGEMENT CURRICULUM - GERMAN Project Management Basics for Business Professionals Projektauftakt / Project Initiation .............................. PROJB001 Projektplanung / Project Planning ............................. PROJB002 Projektdurchführung / Project Execution ................. PROJB003 Projektcontrolling / Project Controlling ................. PROJB004 Projektabschluss / Project Closing ............................ PROJB005 Project Management for IT Professionals Einführung in das Management von IT-Projekten / Introduction to IT Project Management............................................................... PROJB351 Der Lebenszyklus eines IT-Projekts / The Life Cycle of an IT Project......................................... PROJB353 SALES AND CUSTOMER FACING SKILLS SALES CURRICULUM - GERMAN Field Sales Skills Grundlagen Außendienst / Field Sales Foundations................................................................SALEB101 Die Außendienstmethodik planen / Planning Your Field Sales Approach ........................................SALEB102 Die Außendienstmethodik anwenden / Applying Your Field Sales Approach ........................................SALEB103 Die Außendienstmethodik durchführen / Completing Your Field Sales Approach.....................SALEB104 Strategic Account Sales Skills Die strategische Verkaufsmethode / The Strategic Account Sales Approach .............................SALEB131 Ihren Kunden verstehen / Understanding Your Customer ....................................................................SALEB132 Effektive Sondierungsgespräche durchführen / Conducting Effective Sales Research Meetings .........SALEB133 8 www.skillsoft.com SkillSoft Corporation ©2007 – Information subject to change.
IT SKILLS COURSEWARE Mit den Schlüsselpersonen Ihres Kunden arbeiten / Working with Your Customer's Key Players ....................................................................... SALEB134 Erfolgreiche Verkaufspräsentationen halten / Delivering High-impact Sales Presentations............ SALEB135 SalesUniversity Sales Orientation: Professional Selling Verkaufen als Beruf / The Profession of Selling........................................................................ SALEB401 Professionelles Verkaufen in der Wissenswirtschaft / Professional Selling in the Knowledge Economy........................................... SALEB402 Inside Sales Skills Gesprächsvorbereitung für Outbound-Telefonate / Preparing for Outbound Sales Calls ................................................................. SALEB121 Telefonische Verkaufsgespräche führen / Completing Outbound Sales Calls............................. SALEB123 SALES AND CUSTOMER FACING SKILLS CUSTOMER SERVICE CURRICULUM - GERMAN How to Excel at Customer Service Fundamentals of Exceptional Customer Service / Grundlagen für einen ausgezeichneten Kundenservice ........................................................... CUSTB102 Die Stimme des Kunden / The Voice of the Customer ................................................................... CUSTB103 Ihr Fachwissen zum Kundenservice erweitern / Advancing Your Service Expertise............................ CUSTB104 Kunden, Konflikt und Konfrontation / Customers, Conflict and Confrontation ..................... CUSTB105 Schwierige Servicesituationen bewältigen / Overcoming Challenging Service Situations ............. CUSTB106 Sich exzellenten Service aneignen: Das Akronym EXCEL / Instilling Service Excellence: the EXCEL Acronym ............................ CUSTB107 Service-Experten und Serviceteams / Service Stars and Service Teams............................................ CUSTB108 Frontline Call Center Skills Kommunikationsfähigkeiten im Call Center / Call Center Communication Skills ............................ CUSTB112 Kundenservice im Call Center / Call Center Customer Service....................................................... CUSTB113 NETG BUSINESS ACCOUNTING AND FINANCE Accounting and Finance Curriculum Budgetierung: Budgets aufstellen und analysieren....................................................... de_DE_48541_ng NETG BUSINESS COMMUNICATION Communication Skills Curriculum Zwischenmenschliche Kommunikation: Kommunikation am Telefon............................ de_DE_44003_ng Zwischenmenschliche Kommunikation: Effektive Kommunikation............................................... de_DE_45002_ng Zwischenmenschliche Kommunikation: Die Fähigkeit, zuzuhören ....................................... de_DE_45003_ng Kommunikation: Beziehungen entwickeln und aufbauen .......................................................... de_DE_45101_ng Kommunikation: Die Kommunikation im Kollegenteam .................................................. de_DE_45102_ng Kommunikation: Aufbau eines positiven Klimas de_DE_45103_ng Interkulturelle Kommunikation im Business: Verständnis kultureller Unterschiede .............. de_DE_45221_ng Interkulturelle Kommunikation im Business: Entwicklung interkultureller Kommunikationsfähigkeiten ........................... de_DE_45222_ng Telefontechniken: Grundlagen des professionellen Telefonierens.......................... de_DE_45281_ng Telefontechniken: Der Umgang mit schwierigen Anrufen ........................................................... de_DE_45282_ng Telefontechniken: Effektives Management des Telefonverkehrs - Inbound und Outbound....... de_DE_45283_ng Effektive Präsentationen: Planen einer Präsentation..................................................... de_DE_45015_ng Effektive Präsentationen: Der Präsentationsprozess........................................ de_DE_45016_ng Effektive Präsentationen: Die Grundlagen des Überzeugens.................................................... de_DE_45017_ng NETG BUSINESS CUSTOMER SERVICE Customer Service Curriculum Professioneller Kundendienst: Grundlagen für Führungskräfte ................................................ de_DE_44004_ng 9 www.skillsoft.com SkillSoft Corporation ©2007 – Information subject to change.
Page 1 and 2: COURSE DIRECTORY JULY 2008 SkillSof
Page 3 and 4: LAST UPDATEDLASCREATED ON 7/7/2008
Page 5 and 6: IT SKILLS COURSEWARE MICROSOFT OFFI
Page 7: IT SKILLS COURSEWARE Managing Probl
Page 11 and 12: IT SKILLS COURSEWARE Six Sigma Vert
Page 13 and 14: IT SKILLS COURSEWARE Microsoft Offi
Page 15 and 16: IT SKILLS COURSEWARE mySAP CRM M
Page 17 and 18: IT SKILLS COURSEWARE MS Windows 20
Page 19 and 20: IT SKILLS COURSEWARE ITALIA
Page 21 and 22: NETG SMB Microsoft Office XP: Advan
Page 23 and 24: NETG SMB Microsoft Outlook 2002
Page 25 and 26: NETG SMB Il manager come leader del
Page 27 and 28: NETG SMB Making Teams Work: Capital
Page 29 and 30: NETG SMB Microsoft Office 2007 Micr
Page 31 and 32: IT SKILLS COURSEWARE HOME PRODUCTIV
Page 33 and 34: IT SKILLS COURSEWARE FINANCE,
Page 35 and 36: IT SKILLS COURSEWARE Negotiating to
Page 37 and 38: IT SKILLS COURSEWARE Selling at the
Page 39 and 40: IT SKILLS COURSEWARE DESKTOP COMPUT
Page 41 and 42: IT SKILLS COURSEWARE Adobe Photosho
Page 43 and 44: NETG IT OPERATING SYSTEMS AND SERVE
Page 45 and 46: NETG IT Business Finance for Manage
Page 47 and 48: NETG IT The Boss Factor ...........
Page 49 and 50: NETG IT Windows 2000: Installation,
Page 51 and 52: NETG IT BRAZILIAN PORTUGUESE
Page 53 and 54: IT SKILLS COURSEWARE Managing Diver
Page 55 and 56: IT SKILLS COURSEWARE Project Manage
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BUSINESS SKILLS COURSEWARE
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NETG IT Going from Management to Le
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NETG IT Project Communications Mana
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NETG IT Gestion de projet avancée
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NETG IT Microsoft Office 2003 : Cou
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NETG IT Lotus End User Lotus Notes
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NETG IT Microsoft Windows Server 20
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NETG IT SAP R/3 RELEASE 4.6 SAP ABA
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NETG IT Microsoft Windows 2000 - In
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NETG IT HOME PRODUCTIVITY CONSUMER
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NETG IT DUTCH NETG DESKTOP NETG
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DESKTOP SKILLS COURSEWARE MS Window
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ENVIRONMENTAL, SAFETY & HEALTH, AND
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BUSINESS SKILLS COURSEWARE LEADERSH
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BUSINESS SKILLS COURSEWARE POL
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NETG BUSINESS Microsoft Project 200
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NETG BUSINESS Tworzenie kreatywnych
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NETG BUSINESS ORGANIZATIONAL SKILLS
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IT SKILLS COURSEWARE ENTERPRISE DA
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IT SKILLS COURSEWARE LEGAL COMPLIAN
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IT SKILLS COURSEWARE Knowledge
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IT SKILLS COURSEWARE Mastering Inte
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IT SKILLS COURSEWARE Team Facilitat
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IT SKILLS COURSEWARE Managing High
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IT SKILLS COURSEWARE CHINESE MANDA
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NETG IT CHINESE CANTONESE AUDIO N
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NETG DESKTOP KOREAN NETG DESK
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BUSINESS SKILLS COURSEWARE Professi
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IT SKILLS COURSEWARE Customer Relat
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IT SKILLS COURSEWARE The Successful
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IT SKILLS COURSEWARE Project Manage
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IT SKILLS COURSEWARE CHINESE C
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BUSINESS SKILLS COURSEWARE Strategi
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BUSINESS SKILLS COURSEWARE CUSTOMER
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IT SKILLS COURSEWARE MANAGEMENT AND
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IT SKILLS COURSEWARE RUSSIAN I
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NETG BUSINESS Creativity and Innova
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