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ENVIRONMENTAL, SAFETY & HEALTH, AND TRANSPORTATION Professional Project Management (noncertification) Definir los proyectos / Defining Projects ....................PROJ1101 Herramientas fundamentales de la gestión de proyectos / Essential Project Management Tools............................................................................PROJ1102 Planificación del proyecto asistida por computadora / Computer-assisted Project Planning.......................................................................PROJ1103 Crear el equipo de proyectos / Building the Project Team................................................................PROJ1104 Dirigir el equipo de proyectos exitoso / Leading the Successful Project Team ..........................PROJ1105 Terminar el proyecto / Completing the Project..........................................................................PROJ1106 PROJECT EFFECTIVENESS TEAM BUILDING CURRICULUM - LATIN AMERICAN SPANISH Global Business Strategy Afrontar y resolver conflictos / Confronting and Resolving Conflict ..............................................TEAM1106 How to Lead a Team El líder como facilitador / Team Facilitation and Decision-Making..............................TEAM1112 Liderar un equipo / Team Leadership .......................TEAM1114 Managing and Leading the Virtual Team Colaboración en equipos virtuales / Collaboration in Virtual Teams .................................TEAM1223 Gestion de un proyecto virtual / Virtual Project Management ..................................................TEAM1224 Cultivating a High-performance Project Team Formar un equipo de alto rendimiento / Building a High-performance Team ..........................TEAM1141 Harnessing Collective Knowledge / Harnessing Collective Knowledge ...............................................TEAM1142 Mantener el máximo rendimiento del equipo de proyecto / Maintaining Project Team Peak Performance...............................................................TEAM1145 Participating in a Project Team Habilidades de comunicación del equipo de proyecto / Project Team Communication Skills ........TEAM1132 La formación de equipos es un trabajo interno / Team-building Is an Inside Job ...................TEAM1133 Resolución de problemas en equipos de proyectos / Troubleshooting for Project Teams.........TEAM1134 Participating in Teams Comunicación efectiva en los equipos / Effectively Communicating in Teams .......................TEAM1172 La función del individuo en el equipo / The Individual's Role in a Team................................TEAM1173 SALES AND CUSTOMER FACING SKILLS SALES CURRICULUM - LATIN AMERICAN SPANISH Sales: A Focus on Solutions El paso de vender productos a vender soluciones / Moving from Product Selling to Solution ...................................................................... SALE1141 Prospección de clientes / Power Prospecting ............. SALE1142 Cómo influir en la decisión de su cliente / Influencing Your Customer's Decision....................... SALE1144 Presentación de su solución / Presenting Your Solution ............................................................. SALE1145 The Sales Wheel of Success - Advanced Selling Series Motivación para las ventas / Sales Motivation.................................................................. SALE1211 Desarrollo de todo su potencial de ventas / Developing Your Full Sales Potential ........................ SALE1212 Selling at the Executive Level Prepararse para el éxito / Prepare for Success ....................................................................... SALE1221 Planificación estratégica / Strategic Planning ..................................................................... SALE1222 Avanzar en una venta compleja / Progressing through the Complex Sale .......................................... SALE1223 Presentar su propuesta / Presenting Your Proposition ................................................................. SALE1224 Negociar en beneficio mutuo / Negotiating to Mutual Benefit ....................................................... SALE1225 Territorial Account Sales Skills El método de ventas de cuentas territoriales / The Territorial Account Sales Approach................. SALE1111 88 www.skillsoft.com SkillSoft Corporation ©2007 – Information subject to change.
ENVIRONMENTAL, SAFETY & HEALTH, AND TRANSPORTATION Comprender la empresa de su cliente objetivo / Understanding Your Target Customer's Business......................................................................SALE1112 Usar eficazmente las reuniones de investigación centradas en el cliente / Effectively Using Customer-focused Research Meetings .....................................................................SALE1113 Adquirir acceso al personal clave en sus cuentas objetivo/Gaining Access to Key Personnel at Your Target Accounts ............................SALE1114 Strategic Account Sales Skills Comprender a su cliente / Understanding Your Customer ....................................................................SALE1132 SalesUniversity Sales Manufacturing: A Success Model Fabricación de Ventas: identificar las oportunidades de ventas/Sales Manufacturing (TM): Identifying Sales Opportunities........................SALE1421 Sales Team Management Construir un equipo de ventas ganador/Building a Winning Sales Team ...................SALE1151 Field Sales Skills Fundamentos de las ventas de campo/Field Sales Foundations.......................................................SALE1101 Planificar su enfoque de ventas de campo/Planning Your Field Sales Approach ..............SALE1102 Aplicar su enfoque de ventas de campo/Applying Your Field Sales Approach .............SALE1103 SALES AND CUSTOMER FACING SKILLS CUSTOMER SERVICE CURRICULUM - LATIN AMERICAN SPANISH How to Excel at Customer Service Los fundamentos de una atención excepcional al cliente / Fundamentals of Exceptional Customer Service........................................................CUST1102 La voz del cliente / The Voice of the Customer ....................................................................CUST1103 Avances en su pericia para atender / Advancing Your Service Expertise.............................CUST1104 Clientes, conflictos y enfrentamientos / Customers, Conflict and Confrontation ......................CUST1105 Superación de situaciones difíciles en la atención al client / Overcoming Challenging Service Situations....................................................... CUST1106 Instilar excelencia en el servicio: el acrónimo EXCEL / Instilling Service Excellence: the EXCEL Acronym............................. CUST1107 Estrellas del servicio y equipos de servicio / Service Stars and Service Teams.............................. CUST1108 Frontline Call Center Skills Servicios al cliente en un centro de llamadas / Call Center Customer Service ................... CUST1113 Measuring Customer Satisfaction Qué quiere el cliente / Discovering What Your Customers Want................................................ CUST1131 Satisfacción del cliente: del análisis a la puesta en práctica / Customer Satisfaction: Analysis and Implementation ..................................... CUST1133 Managing a Customer Service-Oriented Culture Establecer el desempeño deseado para tu equipo / Establishing Your Team's Desired Performance ............................................................... CUST1201 Entrenarse en una cultura orientada al servicio / Coaching in a Service Oriented Culture........................................................................ CUST1202 Mejorar el proceso de entrega de servicio / Improving the Process of Service Delivery ................ CUST1205 Navegar con éxito por el proceso de cambio / Navigating the Change Process Successfully ............. CUST1206 Internal Customer Service Excelencia en el servicio al cliente interno / Excellence in Internal Customer Service.................. CUST1141 Trabajar con clientes internos / Working with Internal Customers ............................................. CUST1142 Managing A Customer-Focused Department Dirigir un equipo centrado en el cliente / Leading a Customer-focused Team............................ CUST1174 ENVIRONMENTAL, SAFETY & HEALTH, AND TRANSPORTATION ENVIRONMENTAL, SAFETY & HEALTH, AND TRANSPORTATION 89 www.skillsoft.com SkillSoft Corporation ©2007 – Information subject to change.
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COURSE DIRECTORY JULY 2008 SkillSof
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LAST UPDATEDLASCREATED ON 7/7/2008
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IT SKILLS COURSEWARE MICROSOFT OFFI
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IT SKILLS COURSEWARE Managing Probl
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IT SKILLS COURSEWARE Mit den Sc
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IT SKILLS COURSEWARE Six Sigma Vert
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IT SKILLS COURSEWARE Microsoft Offi
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IT SKILLS COURSEWARE mySAP CRM M
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IT SKILLS COURSEWARE MS Windows 20
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IT SKILLS COURSEWARE ITALIA
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NETG SMB Microsoft Office XP: Advan
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NETG SMB Microsoft Outlook 2002
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NETG SMB Il manager come leader del
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NETG SMB Making Teams Work: Capital
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NETG SMB Microsoft Office 2007 Micr
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IT SKILLS COURSEWARE HOME PRODUCTIV
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IT SKILLS COURSEWARE FINANCE,
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IT SKILLS COURSEWARE Negotiating to
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