DIGITAL+

OPEN GOVERNMENT
A smart government is transparent and accountable,
and understands that solutions to policy challenges can come
from outside government. It collaborates with community
and industry partners, encourages participation in the policy
formulation and decision making process, and encourages
innovation from employees and external stakeholders.
Public service agencies are now more open and collaborative
as a result of the reforms commenced under the Strategy.
By 2014, the amount of information the NSW Government
published online had more than doubled, more agencies
conducted customer satisfaction surveys than in previous
years, and most NSW Government agencies now had social
media policies in place to better engage with customers.
This shows a deeper involvement with the community and a
commitment to ensuring that there are multiple contact points
within government for customers.
NSW Customer Dashboard
The NSW Customer Dashboard is a digital tool for NSW
Government to measure and report performance from a
customer perspective on a whole of government basis. The
NSW Customer Dashboard will assist in monitoring progress
towards the NSW State Priorities, and promotes a culture of
accountability by providing a single snapshot of real time data
across NSW Government.
Open Government Plans
Government will continue to promote the principles of
transparency, collaboration, participation, and innovation to
make open government business as usual in NSW. Agencies will
publish their open government plans which report progress on
implementing the principles and showcase current initiatives.
Further work will be undertaken to demonstrate the benefits of
open government programs in NSW.
Social Media
Social media platforms can be excellent collaboration tools
if they are managed and resourced appropriately. The NSW
Government Social Media Policy and Guidelines outline the
guiding principles to support agencies to use social media
in a way that is open, collaborative, responsive, reliable and
appropriate. The Policy will be updated to ensure currency and
will include guidance on analytics and other tools.
Actions – Open Government
Delivery by
2.1 Establish the NSW Customer Dashboard Q2 2016
2.2 Publish open government plans to
showcase open government initiatives
2.3 Update the NSW Government Social
Media Policy to accelerate community
engagement through social media channels
Q3 2016
Q3 2016
8 DIGITAL+ 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE