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NSW Government ICT Strategy 2016
NSW Government ICT Strategy 2016
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Procure IT Framework<br />
The Procure IT Framework is the strategic contracting framework<br />
for ICT. It provides standard terms and conditions for use by all<br />
government agencies when purchasing ICT goods and services. It was<br />
developed to reduce the burden on SMEs and promote consistency<br />
across government.<br />
The Framework consists of a suite of contracts that includes a head<br />
agreement, customer contract and individual modules with standard<br />
contract terms which are tailored to specific types of purchases, such<br />
as software, hardware, and professional services.<br />
The Framework will be updated in consultation with industry to ensure<br />
it meets the needs of the contemporary ICT environment and to<br />
further streamline the contract arrangements.<br />
Action – Procure IT Framework<br />
Delivery by<br />
5.8 Release Procure IT v3.2 Q1 2016<br />
IT Service Management<br />
IT Service Management (ITSM) focuses on the delivery of quality<br />
ICT services that meet the needs of customers, and is delivered by an<br />
appropriate mix of people, process and information technology.<br />
ITSM provides a framework that includes policies, processes, and<br />
standards that are required to plan, deliver, operate and control<br />
ICT services that are both internally provided and externally sourced<br />
‘as a service’.<br />
ITSM supports government priorities for enterprise architecture,<br />
technical standards including software asset management and<br />
service oriented procurement. A significant proportion of public<br />
sector agencies are now managing and delivering services in a hybrid<br />
cloud environment. While managing this hybrid environment is a<br />
relatively new challenge for many agencies, it is providing greater<br />
flexibility and scalability while allowing for a greater focus on<br />
outcomes and service delivery.<br />
Technical Standards<br />
Technical standards define the NSW Government’s minimum<br />
requirements for software, hardware, telecommunications and<br />
other ICT services. A range of new standards are being developed<br />
in consultation with industry to meet the needs for services in the<br />
modern ICT environment.<br />
Actions – IT Service Management<br />
5.10 Establish a network for IT service<br />
management practitioners within<br />
government<br />
5.11 Develop the NSW Government IT Service<br />
Management Framework<br />
5.12 Develop a toolkit of IT service management<br />
resources<br />
Delivery by<br />
Q1 2016<br />
Q2 2016<br />
Q3 2017<br />
Action – Technical Standards<br />
5.9 Develop, publish and review<br />
telecommunications, software and related<br />
service standards<br />
Delivery by<br />
Q2 2016<br />
<strong>DIGITAL+</strong> 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE 15
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