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OPEN GOVERNMENT A smart government is transparent and accountable, and understands that solutions to policy challenges can come from outside government. It collaborates with community and industry partners, encourages participation in the policy formulation and decision making process, and encourages innovation from employees and external stakeholders. Public service agencies are now more open and collaborative as a result of the reforms commenced under the Strategy. By 2014, the amount of information the NSW Government published online had more than doubled, more agencies conducted customer satisfaction surveys than in previous years, and most NSW Government agencies now had social media policies in place to better engage with customers. This shows a deeper involvement with the community and a commitment to ensuring that there are multiple contact points within government for customers. NSW Customer Dashboard The NSW Customer Dashboard is a digital tool for NSW Government to measure and report performance from a customer perspective on a whole of government basis. The NSW Customer Dashboard will assist in monitoring progress towards the NSW State Priorities, and promotes a culture of accountability by providing a single snapshot of real time data across NSW Government. Open Government Plans Government will continue to promote the principles of transparency, collaboration, participation, and innovation to make open government business as usual in NSW. Agencies will publish their open government plans which report progress on implementing the principles and showcase current initiatives. Further work will be undertaken to demonstrate the benefits of open government programs in NSW. Social Media Social media platforms can be excellent collaboration tools if they are managed and resourced appropriately. The NSW Government Social Media Policy and Guidelines outline the guiding principles to support agencies to use social media in a way that is open, collaborative, responsive, reliable and appropriate. The Policy will be updated to ensure currency and will include guidance on analytics and other tools. Actions – Open Government Delivery by 2.1 Establish the NSW Customer Dashboard Q2 2016 2.2 Publish open government plans to showcase open government initiatives 2.3 Update the NSW Government Social Media Policy to accelerate community engagement through social media channels Q3 2016 Q3 2016 8 <strong>DIGITAL+</strong> 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE
DATA SHARING AND ANALYTICS In the evolving and growing digital economy, data has become increasingly valuable to business and to the public sector as each realises the potential that can be unlocked by data sharing and data analysis. Data is the foundation of evidence-based policy, and provides the basis for the development of effective, tailored community services. By extracting better intelligence and building a stronger evidence base, government can make the best use of its investment in data and direct resources to those programs, policies and initiatives that will deliver the greatest benefits. Data Analytics Centre The NSW Government has established the DAC to support agencies to design and deliver better services, particularly where policy issues cross portfolio boundaries. It will become the central point for access to data and interoperability standards. The DAC will: •• identify problems or challenges facing the NSW Government in collaboration with agencies •• collect and analyse cross cluster or whole of government data to better understand problems, challenges and opportunities •• drive better practice in data sharing and analytics. Working with the research, start-up and data science communities, the DAC will bring a new focus and insight to existing policy challenges, while opening up opportunities to consider new ways of designing better customer services. This offers benefits to the community and NSW Government not only in terms of better policy outcomes, but also in reducing duplication in data collection, storage and management. Actions – Data Analytics Centre 3.1 Deliver priority projects to align with Premier and State Priorities for social and economic benefits 3.2 Establish a register of data assets and the information sharing agreements in place between agencies for efficient intragovernment data sharing 3.3 Lead the development of a crossjurisdictional approach to data sharing and analytics for consumer protection and regulation 3.4 Collaborate nationally to build capability and standard practices for data sharing and analytics across sectors and jurisdictions Delivery by Q2 2016 Q3 2016 Q4 2016 Q4 2016 Industry feedback ‘Share and analyse data and leverage technology to drive ICT reform’ <strong>DIGITAL+</strong> 2016 NSW GOVERNMENT ICT STRATEGY FINAL UPDATE 9
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Page 3 and 4: CONTENTS INTRODUCTION 3 ACHIEVEMENT
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Page 17 and 18: Procure IT Framework The Procure IT
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