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THE NETHERLANDS<br />

Organization of the Health System in the Netherlands<br />

Advisory bodies<br />

Ministry of Health<br />

(Regulation and supervision)<br />

ACM<br />

Insurers<br />

National health care institute<br />

Health care<br />

insurance market<br />

NZa<br />

Health care<br />

purchasing market<br />

ACM<br />

IGZ<br />

Insured/patients<br />

Health care<br />

provision market<br />

Providers<br />

Source: J. Wammes, P. Jeurissen, and G. Westert, Radboud University Medical Center, 2014.<br />

What is being done to promote delivery system integration and<br />

care coordination?<br />

A bundled-payment approach to integrated chronic care is applied nationwide for diabetes, COPD, and<br />

cardiovascular risk management. Under this system, insurers pay a single fee to a principal contracting entity—<br />

the care group (see above)—to cover a full range of chronic disease services for a fixed period. The bundledpayment<br />

approach supersedes traditional health care purchasing for the condition and divides the market into<br />

two segments—one in which health insurers contract care from care groups, the other in which care groups<br />

contract services from individual providers, each with freely negotiable fees (Struijs & Baan, 2011). To head off<br />

potential additional coordination problems and better reach vulnerable populations, the role of district nurses<br />

is currently being strengthened.<br />

What is the status of electronic health records?<br />

Authorities are working to establish a central health information technology network to enable providers to<br />

exchange information. All Dutch patients have a unique identification number (burgerservicenummer). Virtually<br />

all general practitioners have a degree of electronic information capacity—for example, they use an electronic<br />

health record and can order prescriptions and receive lab results electronically. At present, all hospitals have<br />

an electronic health record.<br />

Electronic records for the most part are not nationally standardized or interoperable between domains of care.<br />

In 2011, hospitals, pharmacies, after-hours general practice cooperatives, and organizations representing<br />

general practitioners set up the Union of Providers for Health Care Communication (De Vereniging van<br />

Zorgaanbieders voor Zorgcommunicatie), responsible for the exchange of data via an IT infrastructure named<br />

AORTA; data are not stored centrally. Patients must approve their participation in this exchange and have the<br />

right to withdraw; access to their own files is granted by providers upon request.<br />

120<br />

The Commonwealth Fund

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