Annual_Report2014
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<strong>Annual</strong> Report 2014<br />
Irish Auditing & Accounting Supervisory Authority<br />
26<br />
5.2. Complaints received<br />
During the year, IAASA responded to complaints<br />
received from members of the public, providing<br />
them with assistance and the information<br />
necessary to:<br />
• understand IAASA’s and the PABs’ respective<br />
roles in the processing of complaints; and<br />
• direct their complaints to other relevant<br />
authorities, where appropriate.<br />
19 (2013:18) complaints were received during the<br />
year, further details of which are set out in Table<br />
3.2. The principal issues raised by complainants<br />
related to:<br />
• allegations of unsatisfactory work;<br />
• dissatisfaction with aspects of the PABs’<br />
investigation and disciplinary procedures; and<br />
• dissatisfaction with fees charged.<br />
Table 3.2: Complaints received<br />
2014 2013<br />
Complaints on hand at 1 January 16 13<br />
Complaints received during the year 19 18<br />
Complaints closed during the year (26) (15)<br />
Complaints on hand at 31 December 9 16<br />
Analysed as:<br />
Complaints under consideration at year end 7 13<br />
Matters ongoing under the section 23 process (see Table 3.3) 2 3<br />
5.3. Notifications from other regulators<br />
In 2014 IAASA received a total of seven (2013:14)<br />
notifications from the Office of the Director of<br />
Corporate Enforcement (‘ODCE’) concerning<br />
matters it had referred to the PABs. Issues<br />
identified in the ODCE’s notifications included:<br />
• provision of false information under the<br />
Companies Acts; and<br />
• lack of qualification to audit by certain<br />
individuals.<br />
No notifications were received from other regulators<br />
during the year. The PABs typically process such<br />
notifications as complaints. Consequently, during<br />
the year IAASA continued to monitor the PABs’<br />
responses to notifications from other regulators<br />
through the routine supervision of their approved<br />
investigation and disciplinary processes.<br />
5.4. Supervision of the PABs’ responses to<br />
matters of public interest<br />
As detailed in Section 5.1, the PABs are<br />
primarily responsible for their investigation and<br />
disciplinary processes, which are subject to<br />
IAASA’s oversight. Accordingly, IAASA normally<br />
focuses on the proper operation of the PABs’<br />
investigation and disciplinary systems rather<br />
than on their handling of individual cases.<br />
However, where issues are identified which<br />
appear to be of a public interest nature, they<br />
are brought to the attention of the relevant PAB<br />
and the responses are monitored accordingly.<br />
Such supervision may at times result in IAASA<br />
invoking more direct enquiry or investigative<br />
powers under section 23 or section 24 of the Act<br />
respectively.