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<strong>Annual</strong> Report 2014<br />

Irish Auditing & Accounting Supervisory Authority<br />

26<br />

5.2. Complaints received<br />

During the year, IAASA responded to complaints<br />

received from members of the public, providing<br />

them with assistance and the information<br />

necessary to:<br />

• understand IAASA’s and the PABs’ respective<br />

roles in the processing of complaints; and<br />

• direct their complaints to other relevant<br />

authorities, where appropriate.<br />

19 (2013:18) complaints were received during the<br />

year, further details of which are set out in Table<br />

3.2. The principal issues raised by complainants<br />

related to:<br />

• allegations of unsatisfactory work;<br />

• dissatisfaction with aspects of the PABs’<br />

investigation and disciplinary procedures; and<br />

• dissatisfaction with fees charged.<br />

Table 3.2: Complaints received<br />

2014 2013<br />

Complaints on hand at 1 January 16 13<br />

Complaints received during the year 19 18<br />

Complaints closed during the year (26) (15)<br />

Complaints on hand at 31 December 9 16<br />

Analysed as:<br />

Complaints under consideration at year end 7 13<br />

Matters ongoing under the section 23 process (see Table 3.3) 2 3<br />

5.3. Notifications from other regulators<br />

In 2014 IAASA received a total of seven (2013:14)<br />

notifications from the Office of the Director of<br />

Corporate Enforcement (‘ODCE’) concerning<br />

matters it had referred to the PABs. Issues<br />

identified in the ODCE’s notifications included:<br />

• provision of false information under the<br />

Companies Acts; and<br />

• lack of qualification to audit by certain<br />

individuals.<br />

No notifications were received from other regulators<br />

during the year. The PABs typically process such<br />

notifications as complaints. Consequently, during<br />

the year IAASA continued to monitor the PABs’<br />

responses to notifications from other regulators<br />

through the routine supervision of their approved<br />

investigation and disciplinary processes.<br />

5.4. Supervision of the PABs’ responses to<br />

matters of public interest<br />

As detailed in Section 5.1, the PABs are<br />

primarily responsible for their investigation and<br />

disciplinary processes, which are subject to<br />

IAASA’s oversight. Accordingly, IAASA normally<br />

focuses on the proper operation of the PABs’<br />

investigation and disciplinary systems rather<br />

than on their handling of individual cases.<br />

However, where issues are identified which<br />

appear to be of a public interest nature, they<br />

are brought to the attention of the relevant PAB<br />

and the responses are monitored accordingly.<br />

Such supervision may at times result in IAASA<br />

invoking more direct enquiry or investigative<br />

powers under section 23 or section 24 of the Act<br />

respectively.

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