ADMINISTRATIVE

The significant shortfalls in budgetary provisions which the commission has been
experiencing have created challenges which hampered the Commission’s effort to
strengthen its human resource capacity, infrastructural development and decentralization
of ombudsman services to the counties.
8.1.2. Indiscriminate freeze on recruitment in the Public Service
As pointed out earlier, the Commission staff establishment is far below the authorized
optimal level. Efforts to have this addressed did not bear fruit owing to the indiscriminate
freeze on recruitment in the Public Service which did not consider the newly created
institutions such as CAJ that required staff to be able to execute its mandate effectively.
To address this, the Commission should be exempted from the freeze, to enable it
recruit additional staff, to fortify its human resource capacity.
8.1.3. Delays in releasing the Revised Estimates and Exchequer
Issues.
This hindered timely implementation of some of the planned activities hence affecting
absorption rate. There is need to ensure timely release of the revised budget and the
Exchequer issues
THE COMMISSION ON ADMINISTRATIVE JUSTICE
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8.2. LOOKING AHEAD: 2015 AND BEYOND
Since its inception the commission has continued to execute its mandate in a bid to
enhance service delivery in public offices in Kenya. In the year 2015 the Commission
seeks to:-
Decentralize ombudsman services by opening three more branch offices in
Mombasa, Eldoret and Isiolo. It will also establish desks in other Huduma
Centers in Nakuru, Kakamega, Embu and Kisii.
Optimize time taken on investigations and make follow ups on implementation
of the Commission’s recommendations
Forge partnership with county governments. To establish County Ombudsman
offices. Phase I will cover; Bomet, Siaya, Makueni, Kajiado and Kiambu.
Leverage on technology to increase accessibility and efficiency in complaints
handling through use of toll free numbers and other ICT platforms.