ADMINISTRATIVE

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THE COMMISSION ON <strong>ADMINISTRATIVE</strong> JUSTICE 5.0. PROMOTING CONSTITUTIONALISM AND GOOD GOVERNANCE IN THE PUBLIC SECTOR.............................................................................................. 83 5.1. INTRODUCTION......................................................................................83 5.2. ROLE OF THE COMMISSION IN CONSTITUTIONALISM AND GOOD GOVERNANCE.........................................................................................83 5.3. ADVISORY OPINIONS...............................................................................83 5.4. LEADERSHIP AND INTEGRITY....................................................................85 5.5. PROMOTION OF ALTERNATIVE DISPUTE RESOLUTION..............................86 5.6. OMBUDSMANSHIP IN THE COUNTIES......................................................86 5.7. HUDUMA OMBUDSMAN AWARDS............................................................87 5.8. PUBLIC INTEREST LITIGATION...................................................................90 6.0. PARTNERSHIPS, COLLABORATIONS AND LINKAGES.................................... 93 6.1. INTRODUCTION......................................................................................93 6.2. FORUM OF CHAIRPERSONS OF CONSTITUTIONAL COMMISSIONS AND HOLDERS OF INDEPENDENT OFFICES......................................................93 6.3. NATIONAL COUNCIL FOR THE ADMINISTRATION OF JUSTICE.................93 6.4. LEGISLATIVE REVIEW.................................................................................94 6.5. SHAPING THE GOVERNANCE AND PUBLIC ADMINISTRATION AGENDA....94 6.6. MEMORANDA OF UNDERSTANDING WITH OTHER INSTITUTIONS AND JOINT ACTIVITIES.....................................................................................95 6.7. ENGAGEMENT WITH REGIONAL AND INTERNATIONAL OMBUDSMAN INSTITUTIONS..........................................................................................95 7.0. INSTITUTIONAL CAPACITY BUILDING AND DEVELOPMENT......................... 97 7.1. INTRODUCTION......................................................................................97 7.2. HUMAN RESOURCE..................................................................................97 7.3. TRAINING................................................................................................97 7.4. INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)..................98 7.5. PROCUREMENT........................................................................................99 7.6. FINANCES................................................................................................99 8.0. CHALLENGES AND WAY FORWARD............................................................ 101 8.1. CHALLENGES.........................................................................................101 8.2. LOOKING AHEAD: 2015 AND BEYOND................................................102 iv
ABBREVIATIONS AND ACRONYMS AOMA CAJ MDAs ICT IEBC IEC IPCRM IOI MOU NCAJ NLC TSC KNCHR PCSC ASK IEC DPP KICD JSC UNDP African Ombudsman and Mediators Association Commission on Administrative Justice Government Ministries, Departments and Agencies Information, Communication and Technology Independent Electoral and Boundaries Commission Information, Education and Communication Integrated Public Complaints Referral Mechanism International Ombudsman Institute Memorandum of Understanding National Council for Administration of Justice National Land Commission Teachers Service Commission Kenya National Commission on Human Rights Public Complaints Standing Committee Agricultural Society of Kenya Information, Education and Communication Director Public Prosecution Kenya Institute of Curriculum Development Judicial Service Commission United Nations Development Programme THE COMMISSION ON <strong>ADMINISTRATIVE</strong> JUSTICE v
Page 3 and 4: THE COMMISSION ON ADMINISTRATIVE JU
Page 5: Table of Contents ABBREVIATIONS AND
Page 9 and 10: mandate. Key among them was budgeta
Page 11 and 12: EXECUTIVE SUMMARY The 2014 Annual R
Page 13 and 14: ii) That there was negligence in th
Page 15 and 16: iv) The Ministry of Lands, Housing
Page 17 and 18: UNRESPONSIVE AND MALFEASANT PUBLIC
Page 19 and 20: PROMOTING CONSTITUTIONALISM AND GOO
Page 21 and 22: advance constitutionalism and democ
Page 23 and 24: 1.0. HISTORY, MANDATE AND STRUCTURE
Page 25 and 26: Rights and Equality Commission into
Page 27 and 28: 1.7. THE STRUCTURE OF COMMISSION Th
Page 29 and 30: 1.9. THE LOGO OF THE COMMISSION THE
Page 31 and 32: WAYS OF LODGING COMPLAINTS PERSONAL
Page 33 and 34: Level IV The Commission may: 1. Mak
Page 35 and 36: A CHART OF CASES HANDLED BY CAJ IN
Page 37 and 38: 2.3.2. Analysis of cases lodged aga
Page 39 and 40: Figure 8: 8: Percentage of of New C
Page 41 and 42: Each Accounting For 0.07% of the To
Page 43 and 44: Figure 12: New Cases Handled by Ser
Page 45 and 46: 2.4.2. Mombasa Branch Office The Mo
Page 47 and 48: 2.6. SUCCESS STORIES AND SAMPLE CAS
Page 49 and 50: CASE 6: CAJ/KSM/M.LAN/022/28/13 The
Page 51 and 52: CASE 11: CAJ/PEN/000/217/209/SAK Th
Page 53 and 54: CASE 16: HUD/GPO/M.IGC/062/52/14/AO
Page 55 and 56: NO. FILE REFERENCE NO. RESPONDENT C
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NO. FILE REFERENCE NO. RESPONDENT C
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NO. FILE REFERENCE NO. 26. CAJ/KSM/
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2.7. SAMPLE LETTERS OF APPRECIATION
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THE COMMISSION ON ADMINISTRATIVE JU
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2.8. INVESTIGATIONS AND RESEARCH 2.
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The Commission, therefore, recommen
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Dr. Otiende Amollo the Chairman of
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2.8.7. Investigation 6: Complaint o
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NO. NAME OF PUBLIC OFFICER REASON F
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NO. NAME OF PUBLIC OFFICER REASON F
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complaints they have received. Besi
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TABLE 6: NAMES OF PUBLIC INSTITUTIO
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NO. NAME OF THE PUBLIC INSTITUTION
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Public institutions are divided int
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3.2.1.4. Assessment of Complaints H
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3.2.1.6. Spot Checks on Public Inst
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4.0. PUBLIC EDUCATION AND ADVOCACY
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4.3. AWARENESS THROUGH AGRICULTURAL
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4.5. MEDIA-BASED ADVOCACY AND EDUCA
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5.0. PROMOTING CONSTITUTIONALISM AN
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The Commission considered the issue
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5.7. HUDUMA OMBUDSMAN AWARDS This i
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) Individual Category 1. Hellen Nec
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ecall was unfair since it was done
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6.0. PARTNERSHIPS, COLLABORATIONS A
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• A presentation on the Role of C
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7.0. INSTITUTIONAL CAPACITY BUILDIN
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7.5. PROCUREMENT Following the affi
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CHAPTER EIGHT 8.0. CHALLENGES AND W
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ADMINISTRATIVE

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