ADMINISTRATIVE

Recommendations

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3.2.1.3 Review of Training Curriculum The Commission reviewed its training curriculum for public agencies to respond to the need for efficient public service delivery. This was not only precipitated by the requirement to annually review the guidelines but also to address the challenges of restructuring of government departments and need to holistically address the training gaps. As a result, the Commission registered significant achievement in terms of training public officers and MDAs compliance with the indicator ‘Resolution of public complaints’. THE COMMISSION ON <strong>ADMINISTRATIVE</strong> JUSTICE 72 Figure 17: Comparative Analysis of Complaint Handling Training and Compliance Figure Level of 17: MDAs Comparative for Last Three Analysis Years (2012, of Complaint 2013 & 2014) Handling Training and Compliance Level of MDAs for Last Three Years (2012, 2013 & 2014) 3.2.1.4. ASSESSMENT OF COMPLAINTS HANDLING INDICATOR The Commission received and assessed quarterly reports on complaints handling from public institutions during the reporting period. A total of 233 public institutions submitted all their four quarterly reports, which were subsequently assessed and certified based on their levels of compliance. On the other hand, 100 institutions failed to fully comply with the guidelines and were therefore not issued with certificates.
3.2.1.4. Assessment of Complaints Handling Indicator The Commission received and assessed quarterly reports on complaints handling from public institutions during the reporting period. A total of 233 public institutions submitted all their four quarterly reports, which were subsequently assessed and certified based on their levels of compliance. On the other hand, 100 institutions failed to fully comply with the guidelines and were therefore not issued with certificates. Figure 18: MDAs Compliance Figure 18: MDAs Level Compliance in Financial Level in Year Financial 2013/2014. Year 2013/2014. THE COMMISSION ON <strong>ADMINISTRATIVE</strong> JUSTICE 73 3.2.1.5. PROVISION OF TECHNICAL SUPPORT Public institutions exist to deliver services to the public. The mode and effectiveness of service delivery by these institutions greatly impacts on socioeconomic development and well-being of the nation. It is in the interest of the Commission for the public to have essential information regarding the services offered by public agencies. In this regard, the Commission supports public
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THE COMMISSION ON ADMINISTRATIVE JU
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Table of Contents ABBREVIATIONS AND
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ABBREVIATIONS AND ACRONYMS AOMA CAJ
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mandate. Key among them was budgeta
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EXECUTIVE SUMMARY The 2014 Annual R
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ii) That there was negligence in th
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iv) The Ministry of Lands, Housing
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UNRESPONSIVE AND MALFEASANT PUBLIC
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PROMOTING CONSTITUTIONALISM AND GOO
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advance constitutionalism and democ
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1.0. HISTORY, MANDATE AND STRUCTURE
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Rights and Equality Commission into
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1.7. THE STRUCTURE OF COMMISSION Th
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1.9. THE LOGO OF THE COMMISSION THE
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WAYS OF LODGING COMPLAINTS PERSONAL
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Level IV The Commission may: 1. Mak
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A CHART OF CASES HANDLED BY CAJ IN
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2.3.2. Analysis of cases lodged aga
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Figure 8: 8: Percentage of of New C
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Each Accounting For 0.07% of the To
Page 43 and 44: Figure 12: New Cases Handled by Ser
Page 45 and 46: 2.4.2. Mombasa Branch Office The Mo
Page 47 and 48: 2.6. SUCCESS STORIES AND SAMPLE CAS
Page 49 and 50: CASE 6: CAJ/KSM/M.LAN/022/28/13 The
Page 51 and 52: CASE 11: CAJ/PEN/000/217/209/SAK Th
Page 53 and 54: CASE 16: HUD/GPO/M.IGC/062/52/14/AO
Page 55 and 56: NO. FILE REFERENCE NO. RESPONDENT C
Page 59 and 60: NO. FILE REFERENCE NO. 26. CAJ/KSM/
Page 65 and 66: 2.7. SAMPLE LETTERS OF APPRECIATION
Page 67 and 68: THE COMMISSION ON ADMINISTRATIVE JU
Page 75 and 76: 2.8. INVESTIGATIONS AND RESEARCH 2.
Page 77 and 78: The Commission, therefore, recommen
Page 79 and 80: Dr. Otiende Amollo the Chairman of
Page 81 and 82: 2.8.7. Investigation 6: Complaint o
Page 83 and 84: NO. NAME OF PUBLIC OFFICER REASON F
Page 85 and 86: NO. NAME OF PUBLIC OFFICER REASON F
Page 87 and 88: complaints they have received. Besi
Page 89 and 90: TABLE 6: NAMES OF PUBLIC INSTITUTIO
Page 91 and 92: NO. NAME OF THE PUBLIC INSTITUTION
Page 93: Public institutions are divided int
Page 97 and 98: 3.2.1.6. Spot Checks on Public Inst
Page 99 and 100: 4.0. PUBLIC EDUCATION AND ADVOCACY
Page 101 and 102: 4.3. AWARENESS THROUGH AGRICULTURAL
Page 103 and 104: 4.5. MEDIA-BASED ADVOCACY AND EDUCA
Page 105 and 106: 5.0. PROMOTING CONSTITUTIONALISM AN
Page 107 and 108: The Commission considered the issue
Page 109 and 110: 5.7. HUDUMA OMBUDSMAN AWARDS This i
Page 111 and 112: ) Individual Category 1. Hellen Nec
Page 113 and 114: ecall was unfair since it was done
Page 115 and 116: 6.0. PARTNERSHIPS, COLLABORATIONS A
Page 117 and 118: • A presentation on the Role of C
Page 119 and 120: 7.0. INSTITUTIONAL CAPACITY BUILDIN
Page 121 and 122: 7.5. PROCUREMENT Following the affi
Page 123 and 124: CHAPTER EIGHT 8.0. CHALLENGES AND W
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